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[Utility & Helpers](/categories/utility) 4. / 5. yurapyzhyk/ticketit ActiveLaravel-package[Utility & Helpers](/categories/utility) yurapyzhyk/ticketit =================== A simple helpdesk tickets system for Laravel 5.1 – 5.8 and 6.\* - 7.\* - 8.\* which integrates smoothly with Laravel default users and auth system v0.5.14(5y ago)0321MITPHP Since Aug 13Pushed 5y agoCompare [ Source](https://github.com/yurapyzhyk/ticketit)[ Packagist](https://packagist.org/packages/yurapyzhyk/ticketit)[ RSS](/packages/yurapyzhyk-ticketit/feed)WikiDiscussions 0.2 Synced today READMEChangelog (10)Dependencies (7)Versions (75)Used By (0) Ticketit ======== [](#ticketit) A simple helpdesk tickets system for Laravel 5.1+ (5.1 – 5.8 and 6.\* - 7.\* - 8.\*) which integrates smoothly with Laravel default users and auth system. It will integrate into your current Laravel project within minutes, and you can offer your customers and your team a nice and simple support ticket system. Features: --------- [](#features) 1. Three main users roles users, agents, and admins 2. Users can create tickets, keep track of their tickets status, giving comments, and close their own tickets (access permissions are configurable) 3. Auto assigning agents to tickets, the system searches for agents in specific department and auto select the agent with lowest queue 4. Simple admin panel 5. Localization (Arabic, Brazilian Portuguese, Deutsch (German), English, Farsi, French, Hungarian, Italian, Persian, Russian, and Spanish language packs are included) 6. Very simple installation and integration process 7. Admin dashboard with statistics and performance tracking graphs 8. Simple text editor for tickets descriptions and comments allows images upload [Full features list (12+) and screen shots](https://github.com/thekordy/ticketit/wiki/v0.2.3-Features) Quick installation ------------------ [](#quick-installation) If you'd like to install Ticketit as a standalone app, use our [quick installer](https://gitlab.com/balping/ticketit-app). This is a Laravel application pre-configured to work with Ticketit. Using the quick installer minimises the efforts and knowledge about Laravel needed to install Ticketit. However if you'd like to include Ticketit in your existing project, skip to the [next section](#installation-manual). Installation (manual): ---------------------- [](#installation-manual) ### Requirements [](#requirements) **First Make sure you have got this Laravel setup working:** 1. [Laravel 5.1+](http://laravel.com/docs#installation) 2. [Users table](http://laravel.com/docs/authentication) 3. [Laravel email configuration](http://laravel.com/docs/mail#sending-mail) 4. Bootstrap 3, or Bootstrap 4 5. Jquery **Dependents that are getting installed and configured automatically by Ticketit (no action required from you)** 1. [LaravelCollective HTML](https://github.com/laravelcollective/html) 2. [Laravel Datatables](https://github.com/yajra/laravel-datatables) 3. [HTML Purifier](https://github.com/mewebstudio/Purifier) ### Installation steps (4-8 minutes) [](#installation-steps-4-8-minutes) Step 1. Run this code via your terminal (1-2 minutes) ``` composer require 'kordy/ticketit:0.*' ``` Step 2. After install, you have to add this line on your `config/app.php` in Service Providers section (1-2 minutes). ``` Kordy\Ticketit\TicketitServiceProvider::class, ``` Step 3. [Check if App\\User exists](https://github.com/thekordy/ticketit/wiki/Make-sure-that-App%5CUser-exists) Step 4. Make sure you have [authentication](https://laravel.com/docs/5.4/authentication#introduction) set up. In 5.2+, you can use `php artisan make:auth` Step 5. [Setting up your master view for Ticketit integration (1-2 minutes)](https://github.com/thekordy/ticketit/wiki/Integrating-Ticketit-views-with-your-project-template) Step 6. Register at least one user into the system and log it in. Step 7. Go ahead to to finalize the installation (1-2 minutes) Default ticketit front route: Default ticketit admin route: **Notes:** Make sure you have created at least one status, one prority, and one category before you start creating tickets. If you move your installation folder to another path (or server), you need to update the row with slug='routes' in table `ticketit_settings`. After that, don't forget to flush the entire cache. Upgrading to v0.4 ----------------- [](#upgrading-to-v04) After upgrading from `0.3.*` to `0.4`, visit url `http://your-project-url/tickets-upgrade`. This adds new rows to the config table automatically. Documentation ------------- [](#documentation) [Ticketit Wiki](https://github.com/thekordy/ticketit/wiki) Support: -------- [](#support) [Review features requests, give your feedback, suggest features, report issues](https://github.com/thekordy/ticketit/issues) Live Demo --------- [](#live-demo) Project contributors (the project heros): ----------------------------------------- [](#project-contributors-the-project-heros) Big thank you for all active people who took from their time to give their feedback and suggestions, they helped a lot to improve Ticketit for all of us. Download statistics ------------------- [](#download-statistics) [![statistics](https://camo.githubusercontent.com/0633fb8ba1a9d6f373d548fe6389a5a010f222f3523726d0e261961c9d0069dd/68747470733a2f2f7061636b61676973742d737461746973746963732e647572612e68752f6b6f7264792f7469636b657469742f3130646179732e737667)](https://packagist-statistics.dura.hu/kordy/ticketit/10days.svg) ### Health Score 32 ↑ LowBetter than 72% of packages Maintenance20 Infrequent updates — may be unmaintained Popularity12 Limited adoption so far Community19 Small or concentrated contributor base Maturity68 Established project with proven stability Bus Factor1 Top contributor holds 52.8% of commits — single point of failure How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** — Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Every ~32 days Recently: every ~7 days Total 66 Last Release 1831d ago Major Versions v0.2.9 → 1.0.x-dev2016-07-21 1.0.x-dev → 2.0.x-dev2016-07-29 v0.3.0 → 2.1.x-dev2016-09-12 v0.4.9 → 3.0.x-dev2020-03-03 ### Community Maintainers ![](https://avatars.githubusercontent.com/u/3862104?v=4)[yurapyzhyk](/maintainers/yurapyzhyk)[@yurapyzhyk](https://github.com/yurapyzhyk) --- Top Contributors [![thekordy](https://avatars.githubusercontent.com/u/11343048?v=4)](https://github.com/thekordy "thekordy (319 commits)")[![balping](https://avatars.githubusercontent.com/u/5840038?v=4)](https://github.com/balping "balping (144 commits)")[![fusiondesign](https://avatars.githubusercontent.com/u/3439293?v=4)](https://github.com/fusiondesign "fusiondesign (60 commits)")[![yurapyzhyk](https://avatars.githubusercontent.com/u/3862104?v=4)](https://github.com/yurapyzhyk "yurapyzhyk (17 commits)")[![Edgarborras94](https://avatars.githubusercontent.com/u/6952403?v=4)](https://github.com/Edgarborras94 "Edgarborras94 (11 commits)")[![datune](https://avatars.githubusercontent.com/u/2123730?v=4)](https://github.com/datune "datune (10 commits)")[![fishmad](https://avatars.githubusercontent.com/u/12012101?v=4)](https://github.com/fishmad "fishmad (8 commits)")[![imanghafoori1](https://avatars.githubusercontent.com/u/6961695?v=4)](https://github.com/imanghafoori1 "imanghafoori1 (5 commits)")[![mandrakecr](https://avatars.githubusercontent.com/u/457397?v=4)](https://github.com/mandrakecr "mandrakecr (3 commits)")[![andersondeoliveiramachado](https://avatars.githubusercontent.com/u/1152426?v=4)](https://github.com/andersondeoliveiramachado "andersondeoliveiramachado (3 commits)")[![tobz-nz](https://avatars.githubusercontent.com/u/443054?v=4)](https://github.com/tobz-nz "tobz-nz (2 commits)")[![kebian](https://avatars.githubusercontent.com/u/251674?v=4)](https://github.com/kebian "kebian (2 commits)")[![pauloklaus](https://avatars.githubusercontent.com/u/7233535?v=4)](https://github.com/pauloklaus "pauloklaus (2 commits)")[![fhferreira](https://avatars.githubusercontent.com/u/140686?v=4)](https://github.com/fhferreira "fhferreira (2 commits)")[![mohamedsabil83](https://avatars.githubusercontent.com/u/10126040?v=4)](https://github.com/mohamedsabil83 "mohamedsabil83 (2 commits)")[![zek](https://avatars.githubusercontent.com/u/3463291?v=4)](https://github.com/zek "zek (1 commits)")[![andylord56](https://avatars.githubusercontent.com/u/2530510?v=4)](https://github.com/andylord56 "andylord56 (1 commits)")[![brazitech](https://avatars.githubusercontent.com/u/6499340?v=4)](https://github.com/brazitech "brazitech (1 commits)")[![c0h1b4](https://avatars.githubusercontent.com/u/253084?v=4)](https://github.com/c0h1b4 "c0h1b4 (1 commits)")[![hpakdaman](https://avatars.githubusercontent.com/u/9606809?v=4)](https://github.com/hpakdaman "hpakdaman (1 commits)") --- Tags laravelsupporthelpdeskticket ### Embed Badge ![Health badge](/badges/yurapyzhyk-ticketit/health.svg) ``` [![Health](https://phpackages.com/badges/yurapyzhyk-ticketit/health.svg)](https://phpackages.com/packages/yurapyzhyk-ticketit) ``` ### Alternatives [binshops/laravel-ticket A simple ticketing system for Laravel 5.1 – 5.8 and 6.\* - 7.\* - 8.\* - 9.\* - 10.\* -which integrates smoothly with Laravel default users and auth system 261.0k](/packages/binshops-laravel-ticket)[panichd/panichd Ticketing system for Laravel (from 5 to 8). 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