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uvdesk/core-framework
=====================

UVDesk Community Helpdesk Core Framework Bundle

v1.1.7(8mo ago)7339.1k↓15%55[56 issues](https://github.com/uvdesk/core-framework/issues)6MITPHPPHP ^7.2.5 || ^8.0

Since Oct 9Pushed 7mo ago14 watchersCompare

[ Source](https://github.com/uvdesk/core-framework)[ Packagist](https://packagist.org/packages/uvdesk/core-framework)[ RSS](/packages/uvdesk-core-framework/feed)WikiDiscussions master Synced 1mo ago

READMEChangelog (10)Dependencies (4)Versions (27)Used By (6)Security (1)

[ ![](https://camo.githubusercontent.com/c69c613593ee19d21a501366e3e58b5b5d15e982f2f90c751d4ca6b01e635f2b/68747470733a2f2f73332d61702d736f757468656173742d312e616d617a6f6e6177732e636f6d2f63646e2e75766465736b2e636f6d2f75766465736b2f62756e646c65732f7765626b756c64656661756c742f696d616765732f75766465736b2d776964652e737667)](https://www.uvdesk.com/en/)

 [![Latest Stable Version](https://camo.githubusercontent.com/26548039300fd35bb94cabaa38e3ccbdffa7a90a5829d8fb949a450f8eb6d2bd/68747470733a2f2f706f7365722e707567782e6f72672f75766465736b2f636f72652d6672616d65776f726b2f762f737461626c652e737667)](https://packagist.org/packages/uvdesk/core-framework) [![Total Downloads](https://camo.githubusercontent.com/c729fcc243081ede2c750df562ed225addd698580b0a1dee632bb489c3a3e67b/68747470733a2f2f706f7365722e707567782e6f72672f75766465736b2f636f72652d6672616d65776f726b2f642f746f74616c2e737667)](https://packagist.org/packages/uvdesk/core-framework) [![License](https://camo.githubusercontent.com/249c8b122d199551df965522e803aa63b41c9ab0a4adbac084d1233b3973f6f7/68747470733a2f2f706f7365722e707567782e6f72672f75766465736b2f636f72652d6672616d65776f726b2f6c6963656e73652e737667)](https://packagist.org/packages/uvdesk/core-framework) [![connect on gitter](https://camo.githubusercontent.com/fc7648d5ac988489a3001cfcf1c1fd1f72c443304111f30d847521b04bd67325/68747470733a2f2f6261646765732e6769747465722e696d2f75766465736b2f636f72652d6672616d65776f726b2e737667)](https://gitter.im/uvdesk/core-framework)

The **CoreFrameworkBundle** serves as the foundational pillar of the [UVDesk Community](https://www.uvdesk.com/) helpdesk system. It encapsulates the essential functionalities and acts as a powerful integration framework that streamlines the inclusion of various community helpdesk packages. Designed with modularity and extensibility in mind, this standalone bundle ensures seamless interoperability across different components, empowering developers to enhance, customize, and scale the helpdesk system effortlessly. By providing a unified and robust core architecture, the CoreFrameworkBundle significantly accelerates development while maintaining stability, making it an indispensable asset at the heart of the UVDesk ecosystem.

The core framework bundle comes loaded with the following features:

- **Ticket Query System** - Effortlessly convert customer inquiries into organized support tickets for streamlined issue tracking.
- **Mailboxes** - Seamlessly integrate your support email mailboxes with the helpdesk to automatically convert every customer email into a trackable ticket.
- **Email Templates** - Draft your frequent query responses to improve your productivity and minimize response time.
- **User Management System** - Easily manage your support staff members into Admins, Groups &amp; Teams with varying level of system privileges

Installation
------------

[](#installation)

This bundle can be easily integrated into any Symfony application (though it is recommended that you're using [Symfony 4](https://symfony.com/4), or your project has a dependency on [Symfony Flex](https://flex.symfony.com/), as things have changed drastically with the newer Symfony versions). Before continuing, make sure that you're using PHP 8 or higher and have [Composer](https://getcomposer.org/) installed. You also need to ensure that you have the following PHP extensions installed:

- [PHP IMAP](http://php.net/manual/en/book.imap.php)
- [PHP Mailparse](http://php.net/manual/en/book.mailparse.php)

To require the core framework bundle into your symfony project, simply run the following from your project root:

```
$ composer require uvdesk/core-framework
```

License
-------

[](#license)

The **CoreFrameworkBundle** and libraries included within the bundle are released under the [OSL-3.0 license](https://github.com/uvdesk/core-framework/blob/master/LICENSE.txt)

###  Health Score

52

—

FairBetter than 96% of packages

Maintenance46

Moderate activity, may be stable

Popularity45

Moderate usage in the ecosystem

Community33

Small or concentrated contributor base

Maturity73

Established project with proven stability

 Bus Factor2

2 contributors hold 50%+ of commits

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

###  Release Activity

Cadence

Every ~86 days

Recently: every ~207 days

Total

26

Last Release

241d ago

PHP version history (4 changes)v1.0.0PHP ^7.1.3

v1.0.4PHP ^7.2

v1.0.17PHP ^7.3 || ^8.0

v1.1.0PHP ^7.2.5 || ^8.0

### Community

Maintainers

![](https://www.gravatar.com/avatar/503afb59b85df1854eb6c5686917c035a6a41d95e6fd8866ead07a7404ca1f4c?d=identicon)[Akshay Kumar](/maintainers/Akshay%20Kumar)

---

Top Contributors

[![vipin-shrivastava-webkul](https://avatars.githubusercontent.com/u/87419435?v=4)](https://github.com/vipin-shrivastava-webkul "vipin-shrivastava-webkul (115 commits)")[![kumarSaurabh27](https://avatars.githubusercontent.com/u/50834838?v=4)](https://github.com/kumarSaurabh27 "kumarSaurabh27 (60 commits)")[![papnoisanjeev](https://avatars.githubusercontent.com/u/42460055?v=4)](https://github.com/papnoisanjeev "papnoisanjeev (57 commits)")[![anmol107](https://avatars.githubusercontent.com/u/50818610?v=4)](https://github.com/anmol107 "anmol107 (24 commits)")[![vipin-shrivastava](https://avatars.githubusercontent.com/u/58874186?v=4)](https://github.com/vipin-shrivastava "vipin-shrivastava (23 commits)")[![shubhwebkul](https://avatars.githubusercontent.com/u/41280839?v=4)](https://github.com/shubhwebkul "shubhwebkul (14 commits)")[![PeopleInside](https://avatars.githubusercontent.com/u/5006150?v=4)](https://github.com/PeopleInside "PeopleInside (11 commits)")[![maranqz](https://avatars.githubusercontent.com/u/3991984?v=4)](https://github.com/maranqz "maranqz (5 commits)")[![princewebkul](https://avatars.githubusercontent.com/u/55225559?v=4)](https://github.com/princewebkul "princewebkul (1 commits)")[![menachemkorf](https://avatars.githubusercontent.com/u/10592957?v=4)](https://github.com/menachemkorf "menachemkorf (1 commits)")[![gitter-badger](https://avatars.githubusercontent.com/u/8518239?v=4)](https://github.com/gitter-badger "gitter-badger (1 commits)")[![WebmaticMerseburg](https://avatars.githubusercontent.com/u/64015258?v=4)](https://github.com/WebmaticMerseburg "WebmaticMerseburg (1 commits)")

---

Tags

eventsprepared-responseswiftmailerticketing-systemworkflows

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