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[Utility & Helpers](/categories/utility) 4. / 5. uvdesk/automation-bundle ActiveSymfony-bundle[Utility & Helpers](/categories/utility) uvdesk/automation-bundle ======================== UVDesk Community Help desk Automation Bundle v1.1.4(9mo ago)2239.4k↓47.9%28[4 issues](https://github.com/uvdesk/automation-bundle/issues)MITPHPPHP ^7.2.5 || ^8.0 Since Oct 9Pushed 9mo ago10 watchersCompare [ Source](https://github.com/uvdesk/automation-bundle)[ Packagist](https://packagist.org/packages/uvdesk/automation-bundle)[ RSS](/packages/uvdesk-automation-bundle/feed)WikiDiscussions master Synced yesterday READMEChangelog (10)Dependencies (1)Versions (17)Used By (0) [ ![](https://camo.githubusercontent.com/c69c613593ee19d21a501366e3e58b5b5d15e982f2f90c751d4ca6b01e635f2b/68747470733a2f2f73332d61702d736f757468656173742d312e616d617a6f6e6177732e636f6d2f63646e2e75766465736b2e636f6d2f75766465736b2f62756e646c65732f7765626b756c64656661756c742f696d616765732f75766465736b2d776964652e737667)](https://www.uvdesk.com/en/) [![Latest Stable Version](https://camo.githubusercontent.com/f0b6a30837f128de36915ab709a90ebc08c36ba005df4dc211e182e648554688/68747470733a2f2f706f7365722e707567782e6f72672f75766465736b2f6175746f6d6174696f6e2d62756e646c652f762f737461626c652e737667)](https://packagist.org/packages/uvdesk/automation-bundle) [![Total Downloads](https://camo.githubusercontent.com/74bb7e4b3297d7c52d483cf9483d452977a5b3a529a34ecb16d49e30ad0f695b/68747470733a2f2f706f7365722e707567782e6f72672f75766465736b2f6175746f6d6174696f6e2d62756e646c652f642f746f74616c2e737667)](https://packagist.org/packages/uvdesk/automation-bundle) [![License](https://camo.githubusercontent.com/4e5515113b8922090f1b9d33d28eab483b7d5c5503f1738620ea204d29463a03/68747470733a2f2f706f7365722e707567782e6f72672f75766465736b2f6175746f6d6174696f6e2d62756e646c652f6c6963656e73652e737667)](https://packagist.org/packages/uvdesk/automation-bundle) [![connect on gitter](https://camo.githubusercontent.com/1c1cc683f4dcb2b5b01a5b06ac5e07f06b9ff70350d812803f43559e3379e983/68747470733a2f2f6261646765732e6769747465722e696d2f75766465736b2f6175746f6d6174696f6e2d62756e646c652e737667)](https://gitter.im/uvdesk/automation-bundle) The **UVDeskAutomationBundle** enhances your [UVDesk Community](https://www.uvdesk.com/) helpdesk by enabling the execution of custom functionalities through a robust system of events and actions. This allows support teams to automate routine tasks and streamline customer service operations using configurable Workflows and Prepared Responses, ultimately improving efficiency and response times. The automation bundle comes loaded with the following features: - **Workflows** - Automatically perform a defined set of actions whenever specific events—like ticket creation, status updates, or customer replies—are triggered within the helpdesk system. This streamlines repetitive tasks such as assigning agents, sending notifications, or updating ticket properties, improving efficiency and response consistency. - **Prepared Responses** - Manually trigger a specific set of predefined actions directly from your helpdesk support panel as needed. This allows agents to apply workflows—such as sending responses, updating ticket fields, or escalating issues—on demand for greater control and flexibility. Installation ------------ [](#installation) Before installing, make sure that you have [Composer](https://getcomposer.org/) installed. To require the automation bundle into your uvdesk community helpdesk project, simply run the following from your project root: ``` $ composer require uvdesk/automation-bundle ``` License ------- [](#license) The **UVDeskAutomationBundle** and libraries included within the bundle are released under the [OSL-3.0 license](https://github.com/uvdesk/automation-bundle/blob/master/LICENSE.txt) ### Health Score 50 — FairBetter than 95% of packages Maintenance53 Moderate activity, may be stable Popularity41 Moderate usage in the ecosystem Community20 Small or concentrated contributor base Maturity71 Established project with proven stability Bus Factor2 2 contributors hold 50%+ of commits How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** — Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Every ~144 days Recently: every ~316 days Total 16 Last Release 298d ago PHP version history (4 changes)v1.0.0PHP ^7.1.3 v1.0.3PHP ^7.2 v1.0.11PHP ^7.3 || ^8.0 v1.1.0PHP ^7.2.5 || ^8.0 ### Community Maintainers ![](https://www.gravatar.com/avatar/503afb59b85df1854eb6c5686917c035a6a41d95e6fd8866ead07a7404ca1f4c?d=identicon)[Akshay Kumar](/maintainers/Akshay%20Kumar) --- Top Contributors [![papnoisanjeev](https://avatars.githubusercontent.com/u/42460055?v=4)](https://github.com/papnoisanjeev "papnoisanjeev (8 commits)")[![vipin-shrivastava-webkul](https://avatars.githubusercontent.com/u/87419435?v=4)](https://github.com/vipin-shrivastava-webkul "vipin-shrivastava-webkul (6 commits)")[![shubhwebkul](https://avatars.githubusercontent.com/u/41280839?v=4)](https://github.com/shubhwebkul "shubhwebkul (2 commits)")[![WebmaticMerseburg](https://avatars.githubusercontent.com/u/64015258?v=4)](https://github.com/WebmaticMerseburg "WebmaticMerseburg (1 commits)") --- Tags automation ### Embed Badge ![Health badge](/badges/uvdesk-automation-bundle/health.svg) ``` [![Health](https://phpackages.com/badges/uvdesk-automation-bundle/health.svg)](https://phpackages.com/packages/uvdesk-automation-bundle) ``` ### Alternatives [uvdesk/extension-framework UVDesk Community Helpdesk Extension Framework Bundle 1638.0k1](/packages/uvdesk-extension-framework) PHPackages © 2026 [Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)