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tommygooden/yii2-ticket-support
===============================

A fork of Yii2 Support Ticket Module, easy, flexible, fast by Akiraz2

v1.0.9(2y ago)0138↓50%MITPHP

Since Dec 7Pushed 2y agoCompare

[ Source](https://github.com/tommygooden/yii2-ticket-support)[ Packagist](https://packagist.org/packages/tommygooden/yii2-ticket-support)[ RSS](/packages/tommygooden-yii2-ticket-support/feed)WikiDiscussions master Synced 1mo ago

READMEChangelog (10)Dependencies (8)Versions (11)Used By (0)

Yii2 Support [![Packagist Version](https://camo.githubusercontent.com/c181aae52341f72013215ff0ec59bd0a9599fc3133848cf8f2cda84322380123/68747470733a2f2f696d672e736869656c64732e696f2f7061636b61676973742f762f616b6972617a322f796969322d7469636b65742d737570706f72742e7376673f7374796c653d666c61742d737175617265)](https://packagist.org/packages/akiraz2/yii2-ticket-support) [![Total Downloads](https://camo.githubusercontent.com/2c7abbdf4c050a776c5f7e05bbd7a69547328a12f1b48555ac3303f936810a06/68747470733a2f2f696d672e736869656c64732e696f2f7061636b61676973742f64742f616b6972617a322f796969322d7469636b65742d737570706f72742e7376673f7374796c653d666c61742d737175617265)](https://packagist.org/packages/akiraz2/yii2-ticket-support) [![Software License](https://camo.githubusercontent.com/55c0218c8f8009f06ad4ddae837ddd05301481fcf0dff8e0ed9dadda8780713e/68747470733a2f2f696d672e736869656c64732e696f2f62616467652f6c6963656e73652d4d49542d627269676874677265656e2e7376673f7374796c653d666c61742d737175617265)](LICENSE.md)
==========================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================

[](#yii2-support---)

Yii2 Support Ticket System - simple, flexible module for Yii2 advanced template (frontend/backend apps)

The latest version includes following features:

- very easy, simple and **fast** (only 3 tables: category, ticket, messages)
- Tickets has title, category, priority, users email and name, can link user id
- Module can **parse mailbox** and automatically add new tickets (or add new messages to ticket)
- Auto close tickets after 7 days of inactivity (by cron or backend app)
- Ticket management (in backend app - admin users can use [Redactor Widget](https://github.com/yiidoc/yii2-redactor))
- Console commands (`yii support/ticket/close`)
- ID of ticket are [**hashed**](https://packagist.org/packages/hashids/hashids)
- Compact SEO URL rules
- Module use [yii2-queue](https://github.com/yiisoft/yii2-queue) for background and cron jobs (Sync queue by default, you can use DB, Redis or other)
- Module can use **independent Mailer** component, own config (smtp, user, pass)
- Multi-lingual (en, ru)
- You can use own style css
- Can replace real username(login) of Support (configurable)
- MongoDB

> **NOTE:** Module is in initial development. Anything may change at any time.

[![Screenshot](docs/screenshot.jpg)](docs/screenshot.jpg)

Documentation
-------------

[](#documentation)

[Read the Documentation](docs/README.md)

Installation
------------

[](#installation)

All installation instructions are located in documentation / [Installation](docs/getting-started.md).

TODO
----

[](#todo)

- write documentation (configuration, faq)
- refactoring Mongodb
- add more languages (cn)
- more console commands
- rest controllers for api app
- view theme (blue, red, green, gray, dark, etc)
- improve from simple to powerful (customer portal or support center like a pro)
- **RBAC** integration (role support manager)
- **tests**!!!
- check ticket status for users
- assignment other manager
- attachments (files, documents, images)
- statistic
- Multichannel ticketing
- more notifications (push, telegram, viber, whatsapp, wechat)

Support
-------

[](#support)

If you have any questions or problems with Yii2-ticket-support you can ask them on email `akiraz@bk.ru`.

Contributing to this project
----------------------------

[](#contributing-to-this-project)

Anyone and everyone is welcome to contribute. Please take a moment to review the [guidelines for contributing](.github/CONTRIBUTING.md).

License
-------

[](#license)

Yii2-ticket-support is released under the MIT License. See the bundled [LICENSE.md](LICENSE.md)for details.

###  Health Score

25

—

LowBetter than 37% of packages

Maintenance20

Infrequent updates — may be unmaintained

Popularity13

Limited adoption so far

Community10

Small or concentrated contributor base

Maturity48

Maturing project, gaining track record

 Bus Factor1

Top contributor holds 52.8% of commits — single point of failure

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

###  Release Activity

Cadence

Every ~5 days

Total

10

Last Release

840d ago

### Community

Maintainers

![](https://avatars.githubusercontent.com/u/889546?v=4)[Tommy Gooden](/maintainers/tommygooden)[@tommygooden](https://github.com/tommygooden)

---

Top Contributors

[![akiraz2](https://avatars.githubusercontent.com/u/24400393?v=4)](https://github.com/akiraz2 "akiraz2 (19 commits)")[![tommygooden](https://avatars.githubusercontent.com/u/889546?v=4)](https://github.com/tommygooden "tommygooden (10 commits)")[![ivan-cc](https://avatars.githubusercontent.com/u/10677129?v=4)](https://github.com/ivan-cc "ivan-cc (4 commits)")[![jkmssoft](https://avatars.githubusercontent.com/u/19529106?v=4)](https://github.com/jkmssoft "jkmssoft (3 commits)")

---

Tags

yii2modulesupportticketTommygoodenjamaica

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