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[Utility & Helpers](/categories/utility) 4. / 5. ticket/ticketit ActiveLaravel-package[Utility & Helpers](/categories/utility) ticket/ticketit =============== Your custom ticket management system for Laravel 6.0.0(1y ago)088MITPHPPHP ^7.1.3 Since Nov 1Pushed 1y agoCompare [ Source](https://github.com/Agnes-Kalunda/ticketit)[ Packagist](https://packagist.org/packages/ticket/ticketit)[ RSS](/packages/ticket-ticketit/feed)WikiDiscussions 0.2 Synced 1mo ago READMEChangelogDependencies (9)Versions (52)Used By (0) Ticketit Package Documentation ============================== [](#ticketit-package-documentation) A Laravel support ticket package with dual authentication support for staff members (Users) and customers. This package enables efficient ticket management between customers and staff. Features -------- [](#features) - Dual authentication system (Staff/Customers) - Ticket management with priority levels - Status tracking and management - Role-based access control (Admin/Agent/Customer) - Comment system - Customizable views and routes Requirements ------------ [](#requirements) - PHP 7.1.3+ - Laravel 5.8+ - MySQL/MariaDB Installation ------------ [](#installation) 1. Add the package to your composer.json: ``` { "require": { "ticket/ticketit": "dev-main" } } ``` 2. Install via Composer: ``` composer require ticket/ticketit ``` 3. Register ServiceProvider in `config/app.php`: ``` 'providers' => [ Ticket\Ticketit\TicketitServiceProvider::class, ], ``` 4. Publish package assets: ``` # Publish config php artisan vendor:publish --provider="Ticket\Ticketit\TicketitServiceProvider" --tag=ticketit-config # Publish migrations php artisan vendor:publish --provider="Ticket\Ticketit\TicketitServiceProvider" --tag=ticketit-migrations # Publish views php artisan vendor:publish --provider="Ticket\Ticketit\TicketitServiceProvider" --tag=ticketit-views # Publish routes php artisan vendor:publish --provider="Ticket\Ticketit\TicketitServiceProvider" --tag=ticketit-routes ``` Configuration ------------- [](#configuration) ### Models Setup [](#models-setup) Add to your User model: ``` use Ticket\Ticketit\Traits\HasTickets; class User extends Authenticatable { use HasTickets; protected $fillable = [ 'name', 'email', 'password', 'ticketit_admin', 'ticketit_agent' ]; protected $casts = [ 'ticketit_admin' => 'boolean', 'ticketit_agent' => 'boolean' ]; } ``` Add to your Customer model: ``` use Ticket\Ticketit\Traits\HasTickets; class Customer extends Authenticatable { use HasTickets; protected $guard = 'customer'; protected $fillable = [ 'name', 'email', 'password', 'username' ]; } ``` ### Routes [](#routes) The package provides these route groups: ``` // Customer Routes Route::group([ 'middleware' => ['web', 'auth:customer'], 'prefix' => 'customer/tickets', 'as' => 'customer.tickets.', 'namespace' => 'Ticket\Ticketit\Controllers' ], function () { // Basic Ticket Operations Route::get('/', 'TicketsController@index')->name('index'); Route::get('/create', 'TicketsController@create')->name('create'); Route::post('/', 'TicketsController@store')->name('store'); Route::get('/{id}', 'TicketsController@customerShow')->name('show') ->middleware('Ticket\Ticketit\Middleware\ResAccessMiddleware'); Route::post('/{ticket}/comments', 'CommentsController@store')->name('comments.store'); Route::post('/{id}/reply', 'TicketsController@customerReply') ->name('reply'); }); // Staff Routes Route::group([ 'middleware' => ['web', 'auth:web'], 'prefix' => 'staff/tickets', 'as' => 'staff.tickets.', 'namespace' => 'Ticket\Ticketit\Controllers' ], function () use ($main_route) { // Basic Staff Routes Route::middleware('Ticket\Ticketit\Middleware\StaffAuthMiddleware')->group(function() { Route::get('/', 'TicketsController@staffIndex')->name('index'); Route::get('/dashboard', 'DashboardController@staffDashboard')->name('dashboard'); Route::get('/{id}', 'TicketsController@staffShow')->name('show'); Route::post('/{ticket}/comments', 'CommentsController@store')->name('comments.store'); } }); // Admin only routes Route::middleware('Ticket\Ticketit\Middleware\AdminAuthMiddleware')->group(function() { Route::post('/{id}/assign', 'TicketsController@assignTicket')->name('admin.assign'); }); //Agent routes Route::middleware([ 'Ticket\Ticketit\Middleware\AgentAuthMiddleware', 'Ticket\Ticketit\Middleware\ResAccessMiddleware' ])->group(function() { // Ticket Management Route::get('/{id}/view', 'TicketsController@agentShow')->name('agent.show'); Route::post('/{id}/status', 'TicketsController@updateStatus')->name('status.update'); }); ``` ### Database Schema [](#database-schema) The package creates these tables: - ticketit (tickets) - ticketit\_comments (comments) - ticketit\_categories (categories) - ticketit\_priorities (priorities) - ticketit\_statuses (statuses) - ticketit\_settings (settings) Usage ----- [](#usage) ### Creating Tickets (Customers) [](#creating-tickets-customers) ``` $ticket = new Ticket(); $ticket->subject = 'Issue Subject'; $ticket->content = 'Issue Description'; $ticket->category_id = 1; $ticket->priority_id = 1; $ticket->customer_id = auth()->guard('customer')->id(); $ticket->save(); ``` ### Managing Tickets (Staff) [](#managing-tickets-staff) ``` // Get tickets assigned to agent $tickets = Ticket::where('agent_id', auth()->id())->get(); // Update ticket status $ticket->status_id = $newStatusId; $ticket->save(); // Add comment $comment = new Comment(); $comment->content = 'Response content'; $comment->ticket_id = $ticket->id; $comment->user_id = auth()->id(); $comment->save(); ``` License ------- [](#license) The MIT License (MIT). See [License File](LICENSE.md). ### Health Score 29 — LowBetter than 59% of packages Maintenance38 Infrequent updates — may be unmaintained Popularity9 Limited adoption so far Community19 Small or concentrated contributor base Maturity47 Maturing project, gaining track record Bus Factor2 2 contributors hold 50%+ of commits How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** — Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Every ~0 days Total 51 Last Release 554d ago Major Versions 1.0.10 → 2.0.12024-11-01 2.0.9 → 3.0.02024-11-03 3.0.9 → 4.0.02024-11-04 4.0.9 → 5.0.02024-11-04 5.0.9 → 6.0.02024-11-06 ### Community Maintainers ![](https://www.gravatar.com/avatar/baa8aa79e808d412490e7c048e400198a1122e2b920735917b2719761972d553?d=identicon)[Agnes-Kalunda](/maintainers/Agnes-Kalunda) --- Top Contributors [![thekordy](https://avatars.githubusercontent.com/u/11343048?v=4)](https://github.com/thekordy "thekordy (320 commits)")[![Agnes-Kalunda](https://avatars.githubusercontent.com/u/97960131?v=4)](https://github.com/Agnes-Kalunda "Agnes-Kalunda (300 commits)")[![balping](https://avatars.githubusercontent.com/u/5840038?v=4)](https://github.com/balping "balping (144 commits)")[![fusiondesign](https://avatars.githubusercontent.com/u/3439293?v=4)](https://github.com/fusiondesign "fusiondesign (60 commits)")[![Edgarborras94](https://avatars.githubusercontent.com/u/6952403?v=4)](https://github.com/Edgarborras94 "Edgarborras94 (11 commits)")[![datune](https://avatars.githubusercontent.com/u/2123730?v=4)](https://github.com/datune "datune (10 commits)")[![fishmad](https://avatars.githubusercontent.com/u/12012101?v=4)](https://github.com/fishmad "fishmad (8 commits)")[![imanghafoori1](https://avatars.githubusercontent.com/u/6961695?v=4)](https://github.com/imanghafoori1 "imanghafoori1 (5 commits)")[![mandrakecr](https://avatars.githubusercontent.com/u/457397?v=4)](https://github.com/mandrakecr "mandrakecr (3 commits)")[![andersondeoliveiramachado](https://avatars.githubusercontent.com/u/1152426?v=4)](https://github.com/andersondeoliveiramachado "andersondeoliveiramachado (3 commits)")[![mohamedsabil83](https://avatars.githubusercontent.com/u/10126040?v=4)](https://github.com/mohamedsabil83 "mohamedsabil83 (2 commits)")[![kebian](https://avatars.githubusercontent.com/u/251674?v=4)](https://github.com/kebian "kebian (2 commits)")[![tobz-nz](https://avatars.githubusercontent.com/u/443054?v=4)](https://github.com/tobz-nz "tobz-nz (2 commits)")[![pauloklaus](https://avatars.githubusercontent.com/u/7233535?v=4)](https://github.com/pauloklaus "pauloklaus (2 commits)")[![fhferreira](https://avatars.githubusercontent.com/u/140686?v=4)](https://github.com/fhferreira "fhferreira (2 commits)")[![mpryvkin](https://avatars.githubusercontent.com/u/7396482?v=4)](https://github.com/mpryvkin "mpryvkin (1 commits)")[![nikolay-zakharov](https://avatars.githubusercontent.com/u/1189334?v=4)](https://github.com/nikolay-zakharov "nikolay-zakharov (1 commits)")[![overint](https://avatars.githubusercontent.com/u/16414140?v=4)](https://github.com/overint "overint (1 commits)")[![pepoteloko](https://avatars.githubusercontent.com/u/935366?v=4)](https://github.com/pepoteloko "pepoteloko (1 commits)")[![physio](https://avatars.githubusercontent.com/u/729118?v=4)](https://github.com/physio "physio (1 commits)") --- Tags laravelsupporthelpdeskticketyour-keywords ### Code Quality TestsPHPUnit ### Embed Badge ![Health badge](/badges/ticket-ticketit/health.svg) ``` [![Health](https://phpackages.com/badges/ticket-ticketit/health.svg)](https://phpackages.com/packages/ticket-ticketit) ``` ### Alternatives [binshops/laravel-ticket A simple ticketing system for Laravel 5.1 – 5.8 and 6.\* - 7.\* - 8.\* - 9.\* - 10.\* -which integrates smoothly with Laravel default users and auth system 261.0k](/packages/binshops-laravel-ticket)[panichd/panichd Ticketing system for Laravel (from 5 to 8). 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