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thelia/zendesk-module
=====================

ZenDesk module for Thelia

1.0.9(1y ago)01352LGPL-3.0-or-laterPHP

Since Aug 1Pushed 1y ago6 watchersCompare

[ Source](https://github.com/thelia-modules/ZenDesk)[ Packagist](https://packagist.org/packages/thelia/zendesk-module)[ RSS](/packages/thelia-zendesk-module/feed)WikiDiscussions main Synced 1mo ago

READMEChangelog (10)Dependencies (2)Versions (11)Used By (0)

Zend Desk
=========

[](#zend-desk)

This module allows to retrieve the ticket of a retailer from ZenDesk

Installation
------------

[](#installation)

### Manually

[](#manually)

- Copy the module into `/local/modules/` directory and be sure that the name of the module is ZenDesk.
- Activate it in your thelia administration panel

### Composer

[](#composer)

Add it in your main thelia composer.json file

```
composer require thelia/zend-desk-module:~1.0

```

Usage
-----

[](#usage)

First go to https://`{sous-domaine}`.zendesk.com/admin/apps-integrations/apis/zendesk-api/

[![AdminZenDeskAPI](docs/images/admin_zendesk_api.png)](docs/images/admin_zendesk_api.png)

Activate Token Access and add a token API Copy your token and Save

[![AdminZenDeskAPIToken](docs/images/admin_zendesk_api_token.png)](docs/images/admin_zendesk_api_token.png)

Go to the configuration panel and add your subdomain, api token and Zendesk's username

[![ZenDeskConfig](docs/images/zendesk_config.png)](docs/images/zendesk_config.png)

When Connected, your customer will see their tickets from ZenDesk.

It's using the email of the retailer so be sure to add it in ZenDesk.

[![ZenDeskConfig](docs/images/zendesk_parameters.png)](docs/images/zendesk_parameters.png)

You should configure Zendesk Parameters

- user rules : allow your users to create and edit tickets or not (read-only by default)
- tickets type : allow your users to see only requested or assigned ticket or all (assigned by default)

Loop
----

[](#loop)

\[zendesk\_users\_loop\]

[![ZenDeskUser](docs/images/zendesk_users_list.png)](docs/images/zendesk_users_list.png)

You will see all the users who have both a Zendesk account and an account on your website

###  Health Score

29

—

LowBetter than 60% of packages

Maintenance33

Infrequent updates — may be unmaintained

Popularity12

Limited adoption so far

Community16

Small or concentrated contributor base

Maturity50

Maturing project, gaining track record

 Bus Factor1

Top contributor holds 74.5% of commits — single point of failure

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

###  Release Activity

Cadence

Every ~37 days

Recently: every ~59 days

Total

10

Last Release

679d ago

### Community

Maintainers

![](https://avatars.githubusercontent.com/u/2196919?v=4)[thelia](/maintainers/thelia)[@thelia](https://github.com/thelia)

---

Top Contributors

[![thomas-dsm](https://avatars.githubusercontent.com/u/84772220?v=4)](https://github.com/thomas-dsm "thomas-dsm (41 commits)")[![zawaze](https://avatars.githubusercontent.com/u/37273643?v=4)](https://github.com/zawaze "zawaze (9 commits)")[![ThomasDaSilva](https://avatars.githubusercontent.com/u/97163246?v=4)](https://github.com/ThomasDaSilva "ThomasDaSilva (3 commits)")[![julescournut](https://avatars.githubusercontent.com/u/26310511?v=4)](https://github.com/julescournut "julescournut (1 commits)")[![NicolasBarbey](https://avatars.githubusercontent.com/u/26166378?v=4)](https://github.com/NicolasBarbey "NicolasBarbey (1 commits)")

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