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ActiveThelia-module

thelia/support-ticket-module
============================

2.0.1(3y ago)0853LGPL-3.0+PHP

Since Feb 26Pushed 3y ago5 watchersCompare

[ Source](https://github.com/thelia-modules/SupportTicket)[ Packagist](https://packagist.org/packages/thelia/support-ticket-module)[ RSS](/packages/thelia-support-ticket-module/feed)WikiDiscussions main Synced 1mo ago

READMEChangelog (3)Dependencies (1)Versions (5)Used By (0)

Support Ticket
==============

[](#support-ticket)

Customers service and support tickets for Thelia.

This module is compatible with Thelia version 2.1 or greater.

For now, the module is quiet simple and limited. It allows the customer to post a question.
It can be a general question or a question related to an order or a product.

Installation
------------

[](#installation)

### Manually

[](#manually)

- Copy the module into `/local/modules/` directory and be sure that the name of the module is SupportTicket.
- Activate it in your Thelia administration panel

### Composer

[](#composer)

Add it in your main thelia composer.json file

```
composer require thelia/support-ticket-module:~1.0

```

Usage
-----

[](#usage)

Customers can post question and view responses from their account page.

In back-office, the configuration page allows you to manage the tickets.

An email is sent to the administrator when a new question is posted and the customer will receive an email when a response is done.

In the front office, an integration is provided for the default template. It uses hooks, so it's activated by default.

You can override these smarty templates in the current template. You have to put your templates files in this directory (with default template) : `template/frontOffice/default/modules/SupportTicket/`

The main page displaying the questions and answers could be override in defining a new file in your template (you can copy the default one defined in the module and modify it): `template/frontOffice/default/support-ticket.html`

Loop
----

[](#loop)

The module provides a new loop : **support-ticket**

### Input arguments

[](#input-arguments)

ArgumentDescription**id**the support ticket id**status**the status (0 = new, 1 = replied, 2 = closed )**customer\_id**the customer id**admin\_id**the admin id.**order\_id**the order id**order\_product\_id**the order product id**order**the sort order : **id**, status, customer\_id, admin\_id, order\_id, order\_product\_id### Output arguments

[](#output-arguments)

VariableDescription$IDthe ticket id$STATUSthe status code$STATUS\_TEXTthe status text$CUSTOMER\_IDthe customer id$ADMIN\_IDthe id of the administrator who has answered$ORDER\_IDthe order id$ORDER\_PRODUCT\_IDthe order product id$SUBJECTthe subject of the ticket$MESSAGEthe message$RESPONSEthe answer$REPLIED\_ATthe date of the first reply$COMMENTthe comment associated to the ticket (it should not be displayed to the customer

###  Health Score

30

—

LowBetter than 64% of packages

Maintenance20

Infrequent updates — may be unmaintained

Popularity11

Limited adoption so far

Community14

Small or concentrated contributor base

Maturity66

Established project with proven stability

 Bus Factor1

Top contributor holds 50% of commits — single point of failure

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

###  Release Activity

Cadence

Every ~1465 days

Total

3

Last Release

1169d ago

Major Versions

1.0 → 2.0.02022-10-26

### Community

Maintainers

![](https://avatars.githubusercontent.com/u/2196919?v=4)[thelia](/maintainers/thelia)[@thelia](https://github.com/thelia)

---

Top Contributors

[![roadster31](https://avatars.githubusercontent.com/u/2197734?v=4)](https://github.com/roadster31 "roadster31 (4 commits)")[![zzuutt](https://avatars.githubusercontent.com/u/7439945?v=4)](https://github.com/zzuutt "zzuutt (3 commits)")[![bibich](https://avatars.githubusercontent.com/u/1215555?v=4)](https://github.com/bibich "bibich (1 commits)")

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![Health badge](/badges/thelia-support-ticket-module/health.svg)

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