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AbandonedArchivedLibrary[API Development](/categories/api)

silktide/freshdesk-api
======================

PHP API library for Freshdesk

0.1.1(10y ago)21.4k1GPL-2.0+PHPPHP >=5.5.0

Since Dec 2Pushed 8y ago2 watchersCompare

[ Source](https://github.com/silktide/freshdesk-api)[ Packagist](https://packagist.org/packages/silktide/freshdesk-api)[ RSS](/packages/silktide-freshdesk-api/feed)WikiDiscussions master Synced 4w ago

READMEChangelog (2)Dependencies (3)Versions (4)Used By (0)

Freshdesk API client
====================

[](#freshdesk-api-client)

[![Build Status](https://camo.githubusercontent.com/67d5ac282d5685fd5a9a039509af531c447a4f0e6e01abbc0df316bf6899b7b0/68747470733a2f2f7472617669732d63692e6f72672f73696c6b746964652f66726573686465736b2d6170692e7376673f6272616e63683d6d6173746572)](https://travis-ci.org/silktide/freshdesk-api)[![Code Climate](https://camo.githubusercontent.com/c911a396dc0301237ed8d32f9423564bca9dec501cdcee8ef9987c8954d23936/68747470733a2f2f636f6465636c696d6174652e636f6d2f6769746875622f73696c6b746964652f66726573686465736b2d6170692f6261646765732f6770612e737667)](https://codeclimate.com/github/silktide/freshdesk-api)[![Test Coverage](https://camo.githubusercontent.com/8a603aee2521ede6af56a49c7cfc8b50816720e43a7d44090ebc9a052b78b327/68747470733a2f2f636f6465636c696d6174652e636f6d2f6769746875622f73696c6b746964652f66726573686465736b2d6170692f6261646765732f636f7665726167652e737667)](https://codeclimate.com/github/silktide/freshdesk-api/coverage)

A PHP API client for the Freshdesk API.

Installation
------------

[](#installation)

```
composer require silktide/freshdesk-api

```

Usage
-----

[](#usage)

This library was built with dependency injection (DI) in mind, but a factory is included for your convenience should you prefer.

### With DI

[](#with-di)

The client class has 5 dependencies:

1. Instance of `GuzzleHttp\Client`
2. Instance of `Silktide\FreshdeskApi\ResponseFactory`
3. Your Freshdesk domain (e.g. '')
4. Your API key or username
5. Your password (optional, omit if using API key)

### Without DI

[](#without-di)

```
$client = \Silktide\FreshdeskApi\ClientFactory::create('https://mydomain.freshdesk.com', 'myApiKeyOrUsername', 'password');

```

Password is optional and should be omitted if you're using an API key.

Supported requests
------------------

[](#supported-requests)

Currently, this library only supports submitting a ticket.

```
$client->submitTicket(
    'A message',
    'A subject',
    'email@domain.com',
    \Silktide\FreshdeskApi\Constant::PRIORITY_MEDIUM, // Defaults to low if omitted
    \Silktide\FreshdeskApi\Constant::STATUS_OPEN // Defaults to open if omitted
);

```

###  Health Score

27

—

LowBetter than 47% of packages

Maintenance20

Infrequent updates — may be unmaintained

Popularity18

Limited adoption so far

Community11

Small or concentrated contributor base

Maturity50

Maturing project, gaining track record

 Bus Factor1

Top contributor holds 93.8% of commits — single point of failure

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

###  Release Activity

Cadence

Every ~0 days

Total

2

Last Release

3862d ago

### Community

Maintainers

![](https://avatars.githubusercontent.com/u/6773151?v=4)[Andrew Waite](/maintainers/andywaite)[@andywaite](https://github.com/andywaite)

---

Top Contributors

[![andywaite](https://avatars.githubusercontent.com/u/6773151?v=4)](https://github.com/andywaite "andywaite (15 commits)")[![ahonnecke](https://avatars.githubusercontent.com/u/419355?v=4)](https://github.com/ahonnecke "ahonnecke (1 commits)")

###  Code Quality

TestsPHPUnit

### Embed Badge

![Health badge](/badges/silktide-freshdesk-api/health.svg)

```
[![Health](https://phpackages.com/badges/silktide-freshdesk-api/health.svg)](https://phpackages.com/packages/silktide-freshdesk-api)
```

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