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quantic-telecom/support
=======================

Quantic Telecom Support system

1.0.0-alpha1(11y ago)0121MITPHPPHP >=5.4.0

Since Sep 14Pushed 11y ago1 watchersCompare

[ Source](https://github.com/QuanticTelecom/support)[ Packagist](https://packagist.org/packages/quantic-telecom/support)[ RSS](/packages/quantic-telecom-support/feed)WikiDiscussions master Synced 1w ago

READMEChangelogDependencies (2)Versions (4)Used By (1)

Quantic Telecom Support
=======================

[](#quantic-telecom-support)

This package manages Quantic Telecom's support regardless models.

Installation
------------

[](#installation)

You can install Quantic Telecom Support through composer:

```
"require": {
    "quantic-telecom/support": "~1.0"
}
```

Next, update `app/config/app.php` to include a reference to this package's service provider in the providers array.

```
'providers' => [
    'QuanticTelecom\Support\SupportServiceProvider'
]
```

Package information
-------------------

[](#package-information)

### Controllers

[](#controllers)

Quantic Telecom support provides two controllers: `QuanticTelecom\Support\Controllers\TicketsController` and `QuanticTelecom\Support\Controllers\CommentsController` with some CRUD's methods.

- `TicketsController`

    - `@create`: show create form
    - `@store`: open a ticket
- `CommentsController`

    - `@store`: write a new comment

### Routes

[](#routes)

You may want to add your own routes for example in `app/routes.php` or in a service provider.

### Contracts

[](#contracts)

Quantic Telecom support provides some contracts to implement.

#### Models

[](#models)

- `Ticket` & `Comment`: meaningless doc blocs contracts;

#### Factories

[](#factories)

Factories contracts provides a clean way to create models. Concrete implementations need to know how to create a new model instance and how to attach (for comments) a model to another.

- `OpenTicket`: act like a ticket factory;
- `WriteComment`: same as `OpenTicket` for comments.

#### Repositories

[](#repositories)

Quantic Telecom support needs repositories to manage database connection:

- `TicketRepository`: get and save tickets;
- `CommentRepository`: save a comment.

### Commands

[](#commands)

Laravel Commander () provides an easy way to leverage commands and domain events. This package has two commands (and two handlers):

- `OpenTicketCommand` & `OpenTicketCommandHandler`: use `OpenTicket` factory to create a new ticket and `TicketRepository` to save this ticket;
- `WriteCommentCommand` & `WriteCommentCommandHandler`: use `WriteComment` factory to create and attach a new comment to a ticket and then `CommentRepository` to save / persist it.

Usage
-----

[](#usage)

See an usage example here:

### Models

[](#models-1)

First, you need to create your models and implement `Ticket` and `Comment` contracts.

### Repositories

[](#repositories-1)

Then, you need to create the repositories to implement both `TicketRepository` and `CommentRepository`.

Make sure to bind the interfaces to the concrete class(es) in a service provider for example.

### Factories

[](#factories-1)

Finally, you must build concrete classes for `OpenTicket` and `WriteComment`. Just follow the interfaces methods.

###  Health Score

22

—

LowBetter than 22% of packages

Maintenance20

Infrequent updates — may be unmaintained

Popularity5

Limited adoption so far

Community9

Small or concentrated contributor base

Maturity46

Maturing project, gaining track record

 Bus Factor1

Top contributor holds 100% of commits — single point of failure

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

###  Release Activity

Cadence

Unknown

Total

1

Last Release

4263d ago

### Community

Maintainers

![](https://www.gravatar.com/avatar/33fbc4ff5dd82c3e47432ebe8022eeda6bd167d466a7d9a9638c65e7d92baf81?d=identicon)[ThibaudDauce](/maintainers/ThibaudDauce)

---

Top Contributors

[![ThibaudDauce](https://avatars.githubusercontent.com/u/1770543?v=4)](https://github.com/ThibaudDauce "ThibaudDauce (17 commits)")

### Embed Badge

![Health badge](/badges/quantic-telecom-support/health.svg)

```
[![Health](https://phpackages.com/badges/quantic-telecom-support/health.svg)](https://phpackages.com/packages/quantic-telecom-support)
```

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