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[Directory](/) 2. / 3. nguyentranchung/creators-ticketing ActiveLibrary nguyentranchung/creators-ticketing ================================== A robust and dynamic ticketing system for Filament 4. 01PHP Since Dec 2Pushed 5mo agoCompare [ Source](https://github.com/nguyentranchung/creators-ticketing)[ Packagist](https://packagist.org/packages/nguyentranchung/creators-ticketing)[ RSS](/packages/nguyentranchung-creators-ticketing/feed)WikiDiscussions main Synced 1mo ago READMEChangelogDependenciesVersions (5)Used By (0) Creators Ticketing for Filament v4 ================================== [](#creators-ticketing-for-filament-v4) [![Latest Version on Packagist](https://camo.githubusercontent.com/ad8cda3cd283adac06543e0c2796ee89c47e8090ead4282a141f67dd90dda79a/68747470733a2f2f696d672e736869656c64732e696f2f7061636b61676973742f762f64616163726561746f72732f63726561746f72732d7469636b6574696e672e737667)](https://packagist.org/packages/daacreators/creators-ticketing)[![Total Downloads](https://camo.githubusercontent.com/3e42453751d78fc3f6bf9962881a81d63a14b154863337d85d2399f3c299dc21/68747470733a2f2f696d672e736869656c64732e696f2f7061636b61676973742f64742f64616163726561746f72732f63726561746f72732d7469636b6574696e672e737667)](https://packagist.org/packages/daacreators/creators-ticketing)[![License](https://camo.githubusercontent.com/7013272bd27ece47364536a221edb554cd69683b68a46fc0ee96881174c4214c/68747470733a2f2f696d672e736869656c64732e696f2f62616467652f6c6963656e73652d4d49542d626c75652e737667)](LICENSE.md) A robust and dynamic ticketing system plugin for Filament 4, providing a complete helpdesk solution for your Laravel application. Screenshots ----------- [](#screenshots) [![Tickets List](screenshots/tickets.png)](screenshots/tickets.png)*Tickets List* [![Ticket View](screenshots/ticket-view.png)](screenshots/ticket-view.png)*Ticket View* [![Submit Ticket Form](screenshots/submit-ticket.png)](screenshots/submit-ticket.png)*Submit Ticket Form* [![User Tickets List](screenshots/user-tickets-list.png)](screenshots/user-tickets-list.png)*User's Tickets List* [![User Tickets List](screenshots/user-facing-chat-view-open.png)](screenshots/user-facing-chat-view-open.png)*User's Chat View* [![User Tickets List](screenshots/user-facing-chat-view-closed.png)](screenshots/user-facing-chat-view-closed.png)*User's Chat View with Closed Status* Features -------- [](#features) - Full ticketing system with departments and forms - Agent management with department assignments - Custom form builder for ticket submissions - Real-time ticket chat using Livewire - Ticket statistics dashboard widget - Granular permission system - Read/Unread status indicators for agents - File attachments support - Responsive design - Multi-language support - Seamless integration with Filament 4 Requirements ------------ [](#requirements) - PHP 8.2 or higher - Laravel 11.x|12.x - Filament 4.1.7 or higher - Livewire 3.x Installation ------------ [](#installation) You can install the package via composer: ``` composer require daacreators/creators-ticketing ``` After installation, publish the config file: ``` php artisan vendor:publish --tag="creators-ticketing-config" ``` Setup: Filament Panel Integration: The plugin integration code should be added to your main Filament admin panel provider file, which is typically located at: Open your AdminPanelProvider.php file and modify the panel() method as shown below. You need to include the use statement for the plugin class and call TicketingPlugin::make() inside the ->plugins() array. ``` app/Providers/Filament/AdminPanelProvider.php ``` ``` use Filament\Panel; use Filament\PanelProvider; use daacreators\CreatorsTicketing\TicketingPlugin; // Add this line class AdminPanelProvider extends PanelProvider { public function panel(Panel $panel): Panel { return $panel ->default() // ... other panel configuration ... ->plugins([ TicketingPlugin::make(), // Add the plugin call here ]) // ... rest of the panel configuration ... } } ``` Run the migrations: ``` php artisan migrate ``` ### Adding User Model Relation [](#adding-user-model-relation) Add the `tickets()` relation to your User model. Open your User model file (typically `app/Models/User.php`) and add the following method: ``` use Illuminate\Database\Eloquent\Relations\HasMany; use daacreators\CreatorsTicketing\Models\Ticket; /** * @return HasMany */ public function tickets(): HasMany { return $this->hasMany(Ticket::class); } ``` ### Seeding Ticket Statuses [](#seeding-ticket-statuses) After running migrations, you can seed default ticket statuses using the provided seeder: ``` php artisan db:seed --class=daacreators\\CreatorsTicketing\\Database\\Seeders\\TicketStatusSeeder ``` This will create the following default ticket statuses: - **Open** (Blue) - Default status for new tickets - **In Progress** (Amber) - Tickets being worked on - **Pending** (Purple) - Tickets waiting for response - **Resolved** (Green) - Tickets that have been resolved - **Closed** (Gray) - Closing status for completed tickets The seeder uses `updateOrCreate` to prevent duplicates, so you can safely run it multiple times. Upgrading --------- [](#upgrading) ### Upgrading from v1.0.5 to v1.0.6 [](#upgrading-from-v105-to-v106) **⚠️ Important:** Version 1.0.6 introduces new fields to the database table. If you are upgrading from a previous version, you **must** run the migrations after updating the package to ensure the system functions correctly: ``` php artisan migrate ``` Configuration ------------- [](#configuration) ### Basic Configuration [](#basic-configuration) Configure the package by setting values in your `.env` file or directly in the `config/creators-ticketing.php` file: ``` // Navigation group name in Filament sidebar TICKETING_NAV_GROUP="Creators Ticketing" // User model (if different from default) USER_MODEL="\App\Models\User" // Navigation visibility rules TICKETING_NAV_FIELD=email TICKETING_NAV_ALLOWED=admin@demo.com,manager@demo.com ``` ### Navigation Visibility [](#navigation-visibility) You can control who sees the ticketing resources in the admin panel by configuring the navigation visibility rules: ``` 'navigation_visibility' => [ 'field' => 'email', // or any other field like role_id 'allowed' => ['admin@site.com', 'manager@site.com'] ], ``` Multi-language Support ---------------------- [](#multi-language-support) This plugin is fully localized and supports multiple languages out of the box. It automatically detects and uses your application's current locale configuration (`config/app.php`). **Currently supported languages:** - πŸ‡ΊπŸ‡Έ **English** (`en`) - Default - πŸ‡ͺπŸ‡Έ **Spanish** (`es`) - πŸ‡§πŸ‡· **Portuguese (Brazil)** (`pt_BR`) - πŸ‡«πŸ‡· **French** (`fr`) - πŸ‡©πŸ‡ͺ **German** (`de`) - πŸ‡ΈπŸ‡¦ **Arabic** (`ar`) - πŸ‡¨πŸ‡³ **Chinese (Simplified)** (`zh_CN`) ### Publishing Translations [](#publishing-translations) If you wish to modify the texts or add a new language, you can publish the translation files: ``` php artisan vendor:publish --tag="creators-ticketing-translations" ``` Usage ----- [](#usage) ### Creating Forms [](#creating-forms) 1. Go to the Forms section in the admin panel 2. Create a new form with custom fields ### Setting Up Departments [](#setting-up-departments) 1. Navigate to the Filament admin panel 2. Go to the Departments section 3. Create departments and assign agents 4. Assign the form to specific departments ### Managing Tickets [](#managing-tickets) Tickets can be managed through the Filament admin panel. You can: - View all tickets **(New updates are marked with a "NEW" badge)** - Assign tickets to agents - Change ticket status - Add internal notes - Communicate with users - Track ticket activities ### Frontend Integration [](#frontend-integration) To add the tickets and ticket submission form to your frontend: ``` \\ Add to your blade file @livewire('creators-ticketing::ticket-submit-form') ``` Add the following to your CSS file: ``` @import "../../../../vendor/daacreators/creators-ticketing/resources/css/app.css"; @source '../../../../vendor/daacreators/creators-ticketing/resources/views/**/*'; ``` Dashboard Widget ---------------- [](#dashboard-widget) The package includes a ticket statistics widget. Add it to your Filament dashboard: ``` use daacreators\CreatorsTicketing\Filament\Widgets\TicketStatsWidget; class DashboardConfig extends Config { public function widgets(): array { return [ TicketStatsWidget::class, ]; } } ``` Security -------- [](#security) The package includes built-in security features: - Private file storage for attachments - Permission-based access control - Department-level agent restrictions Contributing ------------ [](#contributing) Thank you for considering contributing to Creators Ticketing! You can contribute in the following ways: 1. Report bugs 2. Submit feature requests 3. Submit pull requests 4. Improve documentation License ------- [](#license) The MIT License (MIT). Please see [License File](LICENSE) for more information. Credits ------- [](#credits) - [Jabir Khan](https://github.com/jabirmayar) - [All Contributors](../../contributors) Support ------- [](#support) If you discover any security-related issues, please email . **Built with ❀️ by [DAA Creators](https://daacreators.com)** ### Health Score 19 β€” LowBetter than 10% of packages Maintenance49 Moderate activity, may be stable Popularity1 Limited adoption so far Community8 Small or concentrated contributor base Maturity18 Early-stage or recently created project Bus Factor1 Top contributor holds 68% of commits β€” single point of failure How is this calculated?**Maintenance (25%)** β€” Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** β€” Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** β€” Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** β€” Project age, version count, PHP version support, and release stability. ### Community Maintainers ![](https://www.gravatar.com/avatar/0d0f3c4c484def533574ea61cb98cac3271481ba99fa394be5b48a2195d624d7?d=identicon)[nguyentranchung](/maintainers/nguyentranchung) --- Top Contributors [![nguyentranchung](https://avatars.githubusercontent.com/u/9611224?v=4)](https://github.com/nguyentranchung "nguyentranchung (17 commits)")[![jabirmayar](https://avatars.githubusercontent.com/u/55909170?v=4)](https://github.com/jabirmayar "jabirmayar (8 commits)") ### Embed Badge ![Health badge](/badges/nguyentranchung-creators-ticketing/health.svg) ``` [![Health](https://phpackages.com/badges/nguyentranchung-creators-ticketing/health.svg)](https://phpackages.com/packages/nguyentranchung-creators-ticketing) ``` PHPackages Β© 2026 [Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)