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AbandonedCraft-plugin[Utility & Helpers](/categories/utility)

lukeyouell/craft-support
========================

Simple support system for tracking, prioritising and solving customer support tickets.

1.0.0(7y ago)257048[4 issues](https://github.com/lukeyouell/craft-support/issues)[1 PRs](https://github.com/lukeyouell/craft-support/pulls)MITPHP

Since May 23Pushed 6y agoCompare

[ Source](https://github.com/lukeyouell/craft-support)[ Packagist](https://packagist.org/packages/lukeyouell/craft-support)[ RSS](/packages/lukeyouell-craft-support/feed)WikiDiscussions master Synced today

READMEChangelog (1)Dependencies (1)Versions (3)Used By (0)

[![icon](src/icon.svg)](src/icon.svg)

Support plugin for Craft CMS 3
==============================

[](#support-plugin-for-craft-cms-3)

Simple support system for tracking, prioritising and solving customer support tickets.

[![Screenshot](resources/screenshots/tickets.png)](resources/screenshots/tickets.png)

Documentation
-------------

[](#documentation)

### Installation

[](#installation)

- [Installation](docs/installation.md)

### Configuration

[](#configuration)

- [General Config](docs/generalconfig.md)
- [User Permissions](docs/userpermissions.md)

### Core Concepts

[](#core-concepts)

- [Tickets](docs/tickets.md)
- [Messages](docs/messages.md)
- [Custom Ticket Statuses](docs/customticketstatuses.md)

### Getting Elements

[](#getting-elements)

- [craft.support.tickets](docs/craftsupporttickets.md)
- [craft.support.messages](docs/craftsupportmessages.md)

### Template Guides

[](#template-guides)

- [Available Variables](docs/availablevariables.md)
- [Create a Ticket](docs/createaticket.md)
- [Post a Message](docs/postamessage.md)
- [Default Templates](docs/defaulttemplates.md)

Support Roadmap
---------------

[](#support-roadmap)

Some things to do, and ideas for potential features:

- Message attachments
- Dashboard widget to submit ticket

Brought to you by [Luke Youell](https://github.com/lukeyouell)

###  Health Score

32

—

LowBetter than 72% of packages

Maintenance17

Infrequent updates — may be unmaintained

Popularity25

Limited adoption so far

Community9

Small or concentrated contributor base

Maturity64

Established project with proven stability

 Bus Factor1

Top contributor holds 100% of commits — single point of failure

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

###  Release Activity

Cadence

Unknown

Total

1

Last Release

2909d ago

### Community

Maintainers

![](https://www.gravatar.com/avatar/1fbc5aac79249c9e0a365480ed8dfa44090d825068482f7199ce767a1ad3dfc2?d=identicon)[lukeyouell](/maintainers/lukeyouell)

---

Top Contributors

[![lukeyouell](https://avatars.githubusercontent.com/u/24975058?v=4)](https://github.com/lukeyouell "lukeyouell (7 commits)")

---

Tags

cmsCraftcraftcmscraft-pluginsupport

### Embed Badge

![Health badge](/badges/lukeyouell-craft-support/health.svg)

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