PHPackages                             kohandani/ticketing - PHPackages - PHPackages  [Skip to content](#main-content)[PHPackages](/)[Directory](/)[Categories](/categories)[Trending](/trending)[Leaderboard](/leaderboard)[Changelog](/changelog)[Analyze](/analyze)[Collections](/collections)[Log in](/login)[Sign up](/register)

1. [Directory](/)
2. /
3. kohandani/ticketing

ActiveLibrary

kohandani/ticketing
===================

 Api-based ticketing support system

01PHP

Since Mar 12Pushed 5y ago1 watchersCompare

[ Source](https://github.com/alirezakohandani/ticketingLaravelModule)[ Packagist](https://packagist.org/packages/kohandani/ticketing)[ RSS](/packages/kohandani-ticketing/feed)WikiDiscussions master Synced 5d ago

READMEChangelogDependenciesVersions (2)Used By (0)

Ticketing Module
----------------

[](#ticketing-module)

How the ticketing module works is described below: 1- Guest users can send a support ticket, receive a tracking code and register.

method => POST

ParametersDescriptionsemailemail typetypeenum('immediate', 'normal', 'nonsignificant')titletitle ticketdescriptiondescription ticket2- Users can log in and track their tickets.

method => GET

3- Guest users can see the status of their ticket by sending a ref\_number.

[http://test.com/api/v1/tickets/{ref\_number}](http://test.com/api/v1/tickets/%7Bref_number%7D)

method => GET

4- Login and receive jwt token

method => POST

ParametersDescriptionsemailuser emailpassworduser password5- Admins who are permission to give ticket answers:

- They can see a list of available tickets with pending status. method => Get
- They can change the type of ticket.

method => Put

ParametersDescriptionsref\_numberticket ref\_numbertypeenum('immediate', 'normal', 'nonsignificant')- They can record their follow-up on any ticket. [http://test.com/api/v1/admin/tickets/{ref\_number}/reply](http://test.com/api/v1/admin/tickets/%7Bref_number%7D/reply)method => Post

ParametersDescriptionstitlereply titledescriptiondescription- In addition, a notification email will be sent to these admins when they submit a new ticket

6- Admins permissioned to close tickets:

- They can close one of the tickets [http://test.com/api/v1/admin/tickets/{ref\_number}/close](http://test.com/api/v1/admin/tickets/%7Bref_number%7D/close)method => Post

ParameterDescriptionstatusticket status- They can see a list of available tickets with pending status. method => Get

Features
--------

[](#features)

- Artisan command to create the desired number of dummy tickets and message for tickets with random and different statuses for the software demo

```
php artisan ticket:create {numberOfTickets} {numberOfMessages}
```

- Artisan command for unanswered tickets from the user for one day.

```
php artisan ticket:finish
```

- Automatic closing of tickets left unanswered by the user. (Daily)

```
php artisan schedule:work
```

###  Health Score

16

—

LowBetter than 5% of packages

Maintenance20

Infrequent updates — may be unmaintained

Popularity1

Limited adoption so far

Community7

Small or concentrated contributor base

Maturity32

Early-stage or recently created project

 Bus Factor1

Top contributor holds 100% of commits — single point of failure

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

### Community

Maintainers

![](https://avatars.githubusercontent.com/u/25051385?v=4)[Alireza Kohandani](/maintainers/alirezakohandani)[@alirezakohandani](https://github.com/alirezakohandani)

---

Top Contributors

[![alirezakohandani](https://avatars.githubusercontent.com/u/25051385?v=4)](https://github.com/alirezakohandani "alirezakohandani (3 commits)")

### Embed Badge

![Health badge](/badges/kohandani-ticketing/health.svg)

```
[![Health](https://phpackages.com/badges/kohandani-ticketing/health.svg)](https://phpackages.com/packages/kohandani-ticketing)
```

PHPackages © 2026

[Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)