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keepcloud/freshdesk-laravel
===========================

Laravel 7 and 8 package for the Freshdesk API (v2)

1.1(4y ago)01.4kMITPHPPHP >7.2.5

Since Jun 22Pushed 4y ago1 watchersCompare

[ Source](https://github.com/edisoncosta/freshdesk-laravel)[ Packagist](https://packagist.org/packages/keepcloud/freshdesk-laravel)[ Docs](https://github.com/edisoncosta/freshdesk-laravel)[ RSS](/packages/keepcloud-freshdesk-laravel/feed)WikiDiscussions master Synced today

READMEChangelogDependencies (2)Versions (4)Used By (0)

Freshdesk Service Provider for Laravel 7 and 8
==============================================

[](#freshdesk-service-provider-for-laravel-7-and-8)

[![Packagist](https://camo.githubusercontent.com/244a9912b375d668439ec7ca4e5e5611e0432651b1488506b54d20673e13cbb4/68747470733a2f2f696d672e736869656c64732e696f2f62616467652f5061636b61676973742d66726573686465736b2d2d6c61726176656c2d626c7565)](https://packagist.org/packages/keepcloud/freshdesk-php-sdk)

This is a service provider for interacting with the Freshdesk API v2 via the [freshdesk-php-sdk](https://github.com/keepcloud/freshdesk-php-sdk) in Laravel and Lumen applications.

Installation
------------

[](#installation)

To add this bundle to your app, use [Composer](https://getcomposer.org).

Add `keepcloud/freshdesk-laravel` to your **composer.json** file:

```
{
    "require": {
        "keepcloud/freshdesk-laravel": "^1.0"
    }
}
```

Then run:

```
composer update
```

You must then register the provider in your application.

Register the provider in the `providers` key in your `config/app.php`:

```
    'providers' => array(
        // ...
        Keepcloud\Laravel\Freshdesk\FreshdeskServiceProvider::class,
    )
```

Then add the Freshdesk facade alias in the `aliases` key in your `config/app.php`:

```
    'aliases' => array(
        // ...
        'Freshdesk' => Keepcloud\Laravel\Freshdesk\FreshdeskFacade::class,
    )
```

Configuration
-------------

[](#configuration)

To customize the configuration file, publish the package configuration using Artisan.

```
php artisan vendor:publish
```

Update the settings in the `app/config/freshdesk.php` file.

```
return [
    'api_key' => 'your_freshdesk_api_key',
    'domain' => 'your_freshdesk_domain',
];
```

Accessing the Freshdesk API
---------------------------

[](#accessing-the-freshdesk-api)

In a controller you can access Freshdesk resource as follows:

```
//Contacts
$contacts = Freshdesk::contacts()->update($contactId, $data);

//Agents
$me = Freshdesk::agents()->current();

//Companies
$company = Freshdesk::companies()->create($data);

//Groups
$deleted = Freshdesk::groups()->delete($groupId);

//Tickets
$ticket = Freshdesk::tickets()->view($filters);

//Time Entries
$time = Freshdesk::timeEntries()->all($ticket['id']);

//Conversations
$ticket = Freshdesk::conversations()->note($ticketId, $data);

//Categories
$newCategory = Freshdesk::categories()->create($data);

//Forums
$forum = Freshdesk::forums()->create($categoryId, $data);

//Topics
$topics =Freshdesk::topics()->monitor($topicId, $userId);

//Comments
$comment = Freshdesk::comments()->create($forumId);

//Email Configs
$configs = Freshdesk::emailConfigs()->all();

//Products
$product = Freshdesk::products()->view($productId);

//Business Hours
$hours = Freshdesk::businessHours()->all();

//SLA Policy
$policies = Freshdesk::slaPolicies()->all();
```

### Filtering

[](#filtering)

All `GET` requests accept an optional `array $query` parameter to filter results. For example:

```
//Page 2 with 50 results per page
$page2 = Freshdesk::forums()->all(['page' => 2, 'per_page' => 50]);

//Tickets for a specific customer
$tickets = Freshdesk::tickets()->view(['company_id' => $companyId]);
```

Please read the Freshdesk documentation for further information on filtering `GET` requests.

Contributing
------------

[](#contributing)

This is a work in progress and PRs are welcome. Please read the [contributing guide](.github/CONTRIBUTING.md).

Author
------

[](#author)

The library was written and maintained by [Edison Costa](https://keepcloud.io/)

References
----------

[](#references)

- [Freshdesk PHP SDK](https://github.com/keepcloud/freshdesk-php-sdk)
- [Freshdesk API Documentation](https://developer.freshdesk.com/api/)

###  Health Score

26

—

LowBetter than 43% of packages

Maintenance20

Infrequent updates — may be unmaintained

Popularity14

Limited adoption so far

Community7

Small or concentrated contributor base

Maturity52

Maturing project, gaining track record

 Bus Factor1

Top contributor holds 100% of commits — single point of failure

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

###  Release Activity

Cadence

Every ~316 days

Total

3

Last Release

1515d ago

PHP version history (2 changes)1.0.0PHP >=7.0.0

1.1PHP >7.2.5

### Community

Maintainers

![](https://www.gravatar.com/avatar/78050c5529b285cbd8e91f7b8ab3de76929882135a3b7777f20f9d5bfe54a192?d=identicon)[keepcloud](/maintainers/keepcloud)

---

Top Contributors

[![edisoncosta](https://avatars.githubusercontent.com/u/9742485?v=4)](https://github.com/edisoncosta "edisoncosta (1 commits)")

---

Tags

apilaravelsupporthelp deskFreshdeskcustomer service

### Embed Badge

![Health badge](/badges/keepcloud-freshdesk-laravel/health.svg)

```
[![Health](https://phpackages.com/badges/keepcloud-freshdesk-laravel/health.svg)](https://phpackages.com/packages/keepcloud-freshdesk-laravel)
```

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