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karnoweb/laravel-ticket-chat
============================

A comprehensive ticketing and messaging system for Laravel applications

v2.1.1(4mo ago)050↓92.9%MITPHPPHP ^8.2

Since Feb 7Pushed 4mo agoCompare

[ Source](https://github.com/karnoweb/laravel-ticket-chat)[ Packagist](https://packagist.org/packages/karnoweb/laravel-ticket-chat)[ RSS](/packages/karnoweb-laravel-ticket-chat/feed)WikiDiscussions main Synced 2d ago

READMEChangelogDependencies (8)Versions (5)Used By (0)

Laravel Ticket Chat
===================

[](#laravel-ticket-chat)

A powerful ticketing and messaging system for Laravel applications.

Features
--------

[](#features)

- **Ticket System** – Support ticket management with status, priority, departments
- **Direct Messages** – One-on-one conversations
- **Group Chat** – Multi-user conversations
- **Channels** – Broadcast-style channels
- **Departments** – Organize tickets by department with agents
- **Attachments** – File upload support
- **Real-time** – Broadcasting (Reverb/Pusher) support
- **SLA** – Service level agreements (optional)
- **CSAT** – Customer satisfaction ratings
- **Tags** – Label and organize tickets
- **Canned Responses** – Pre-defined reply templates
- **Internal Notes** – Private agent notes

Requirements
------------

[](#requirements)

- PHP 8.2+
- Laravel 10.x or 11.x

Installation
------------

[](#installation)

```
composer require karnoweb/laravel-ticket-chat
```

Run the install command:

```
php artisan ticket-chat:install
```

Or manually:

```
php artisan vendor:publish --tag=ticket-chat-config
php artisan vendor:publish --tag=ticket-chat-migrations
php artisan migrate
```

Configuration
-------------

[](#configuration)

Add the traits to your User model:

```