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[Utility & Helpers](/categories/utility) 4. / 5. juanrube/ticketit ActiveLaravel-package[Utility & Helpers](/categories/utility) juanrube/ticketit ================= A simple helpdesk tickets system for Laravel > 10.\* which integrates smoothly with Laravel default users and auth system 1.0(1y ago)03MITPHP Since Apr 29Pushed 1y agoCompare [ Source](https://github.com/juanrube/ticketit)[ Packagist](https://packagist.org/packages/juanrube/ticketit)[ RSS](/packages/juanrube-ticketit/feed)WikiDiscussions main Synced 1mo ago READMEChangelogDependencies (5)Versions (3)Used By (0) Ticketit ======== [](#ticketit) A simple helpdesk tickets system for Laravel 10+ (10, 11, 12) which integrates smoothly with Laravel default users and auth system. It will integrate into your current Laravel project within minutes, and you can offer your customers and your team a nice and simple support ticket system. Features: --------- [](#features) 1. Three main users roles users, agents, and admins 2. Users can create tickets, keep track of their tickets status, giving comments, and close their own tickets (access permissions are configurable) 3. Auto assigning agents to tickets, the system searches for agents in specific department and auto select the agent with lowest queue 4. Simple admin panel 5. Localization (Arabic, Brazilian Portuguese, Deutsch (German), English, Farsi, French, Hungarian, Italian, Persian, Russian, and Spanish language packs are included) 6. Very simple installation and integration process 7. Admin dashboard with statistics and performance tracking graphs 8. Simple text editor for tickets descriptions and comments allows images upload Quick installation ------------------ [](#quick-installation) This is a Laravel application pre-configured to work with Ticketit. Using the quick installer minimises the efforts and knowledge about Laravel needed to install Ticketit. However if you'd like to include Ticketit in your existing project, skip to the [next section](#installation-manual). Installation (manual): ---------------------- [](#installation-manual) ### Requirements [](#requirements) **First Make sure you have got this Laravel setup working:** 1. [Laravel 10+](http://laravel.com/docs#installation) 2. [Users table](http://laravel.com/docs/authentication) 3. [Laravel email configuration](http://laravel.com/docs/mail#sending-mail) 4. Bootstrap 4, or Bootstrap 5 5. Jquery **Dependents that are getting installed and configured automatically by Ticketit (no action required from you)** 1. [Laravel HTML](https://github.com/spatie/laravel-html) 2. [Laravel Datatables](https://github.com/yajra/laravel-datatables) 3. [HTML Purifier](https://github.com/mewebstudio/Purifier) ### Installation steps (4-8 minutes) [](#installation-steps-4-8-minutes) - Register at least one user into the system and log it in. - Go ahead to to finalize the installation (1-2 minutes) - Default ticketit front route: - Default ticketit admin route: **Notes:** Make sure you have created at least one status, one prority, and one category before you start creating tickets. If you move your installation folder to another path (or server), you need to update the row with slug='routes' in table `ticketit_settings`. After that, don't forget to flush the entire cache. ### Health Score 27 — LowBetter than 49% of packages Maintenance48 Moderate activity, may be stable Popularity3 Limited adoption so far Community19 Small or concentrated contributor base Maturity38 Early-stage or recently created project Bus Factor1 Top contributor holds 53.1% of commits — single point of failure How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** — Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Unknown Total 1 Last Release 384d ago ### Community Maintainers ![](https://www.gravatar.com/avatar/0503978603e7f72b2ca37cf37abf33368618884e39deecc597ef36497cd07f63?d=identicon)[jrube](/maintainers/jrube) --- Top Contributors [![thekordy](https://avatars.githubusercontent.com/u/11343048?v=4)](https://github.com/thekordy "thekordy (320 commits)")[![balping](https://avatars.githubusercontent.com/u/5840038?v=4)](https://github.com/balping "balping (144 commits)")[![fusiondesign](https://avatars.githubusercontent.com/u/3439293?v=4)](https://github.com/fusiondesign "fusiondesign (60 commits)")[![Edgarborras94](https://avatars.githubusercontent.com/u/6952403?v=4)](https://github.com/Edgarborras94 "Edgarborras94 (11 commits)")[![datune](https://avatars.githubusercontent.com/u/2123730?v=4)](https://github.com/datune "datune (10 commits)")[![laravel-shift](https://avatars.githubusercontent.com/u/15991828?v=4)](https://github.com/laravel-shift "laravel-shift (9 commits)")[![fishmad](https://avatars.githubusercontent.com/u/12012101?v=4)](https://github.com/fishmad "fishmad (8 commits)")[![juanrube](https://avatars.githubusercontent.com/u/186569526?v=4)](https://github.com/juanrube "juanrube (6 commits)")[![imanghafoori1](https://avatars.githubusercontent.com/u/6961695?v=4)](https://github.com/imanghafoori1 "imanghafoori1 (5 commits)")[![andersondeoliveiramachado](https://avatars.githubusercontent.com/u/1152426?v=4)](https://github.com/andersondeoliveiramachado "andersondeoliveiramachado (3 commits)")[![mandrakecr](https://avatars.githubusercontent.com/u/457397?v=4)](https://github.com/mandrakecr "mandrakecr (3 commits)")[![mohamedsabil83](https://avatars.githubusercontent.com/u/10126040?v=4)](https://github.com/mohamedsabil83 "mohamedsabil83 (2 commits)")[![kebian](https://avatars.githubusercontent.com/u/251674?v=4)](https://github.com/kebian "kebian (2 commits)")[![tobz-nz](https://avatars.githubusercontent.com/u/443054?v=4)](https://github.com/tobz-nz "tobz-nz (2 commits)")[![pauloklaus](https://avatars.githubusercontent.com/u/7233535?v=4)](https://github.com/pauloklaus "pauloklaus (2 commits)")[![fhferreira](https://avatars.githubusercontent.com/u/140686?v=4)](https://github.com/fhferreira "fhferreira (2 commits)")[![mpryvkin](https://avatars.githubusercontent.com/u/7396482?v=4)](https://github.com/mpryvkin "mpryvkin (1 commits)")[![nikolay-zakharov](https://avatars.githubusercontent.com/u/1189334?v=4)](https://github.com/nikolay-zakharov "nikolay-zakharov (1 commits)")[![overint](https://avatars.githubusercontent.com/u/16414140?v=4)](https://github.com/overint "overint (1 commits)")[![pepoteloko](https://avatars.githubusercontent.com/u/935366?v=4)](https://github.com/pepoteloko "pepoteloko (1 commits)") --- Tags laravelsupporthelpdeskticket ### Embed Badge ![Health badge](/badges/juanrube-ticketit/health.svg) ``` [![Health](https://phpackages.com/badges/juanrube-ticketit/health.svg)](https://phpackages.com/packages/juanrube-ticketit) ``` ### Alternatives [binshops/laravel-ticket A simple ticketing system for Laravel 5.1 – 5.8 and 6.\* - 7.\* - 8.\* - 9.\* - 10.\* -which integrates smoothly with Laravel default users and auth system 261.0k](/packages/binshops-laravel-ticket)[balping/ticketit-app Ticketit, the simple helpdesk tickets system pre-installed in Laravel 136.6k](/packages/balping-ticketit-app)[tomshaw/electricgrid A feature-rich Livewire package designed for projects that require dynamic, interactive data tables. 116.6k](/packages/tomshaw-electricgrid) PHPackages © 2026 [Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)