PHPackages jrrdnx/helpdesk-support - PHPackages - PHPackages [Skip to content](#main-content)[PHPackages](/)[Directory](/)[Categories](/categories)[Trending](/trending)[Leaderboard](/leaderboard)[Changelog](/changelog)[Analyze](/analyze)[Collections](/collections)[Log in](/login)[Sign up](/register) 1. [Directory](/) 2. / 3. [Utility & Helpers](/categories/utility) 4. / 5. jrrdnx/helpdesk-support ActiveCraft-plugin[Utility & Helpers](/categories/utility) jrrdnx/helpdesk-support ======================= Helpdesk support integrations for Craft CMS 1.2.5(5y ago)0118[1 issues](https://github.com/jrrdnx/craft-helpdesk-support/issues)proprietaryPHPCI failing Since Nov 18Pushed 3y ago1 watchersCompare [ Source](https://github.com/jrrdnx/craft-helpdesk-support)[ Packagist](https://packagist.org/packages/jrrdnx/helpdesk-support)[ RSS](/packages/jrrdnx-helpdesk-support/feed)WikiDiscussions main Synced today READMEChangelog (8)Dependencies (1)Versions (10)Used By (0) Craft Helpdesk Support ====================== [](#craft-helpdesk-support) Helpdesk support integrations for Craft CMS. Current integrations provided are: - [Freshdesk](https://freshdesk.com/) - [Teamwork Desk](https://www.teamwork.com/desk/) - [Zendesk Support](https://www.zendesk.com/support/) [Open an Issue](https://github.com/jrrdnx/craft-helpdesk-support/issues) to request an API integration for your platform! Requirements ------------ [](#requirements) This plugin requires Craft CMS 3.0.0-beta.23 or later. Installation ------------ [](#installation) To install the plugin, follow these instructions. 1. Open your terminal and go to your Craft project: ``` cd /path/to/project ``` 2. Then tell Composer to load the plugin: ``` composer require jrrdnx/helpdesk-support ``` 3. In the Control Panel, go to Settings -> Plugins and click the "Install" button for Helpdesk Support. Helpdesk Support Overview ------------------------- [](#helpdesk-support-overview) This plugin assumes that the email address of the currently logged in Craft user is the email address of your helpdesk platform's user under which to create new tickets and/or reply to existing tickets. If no matching email address is found, they will be presented with a message to contact their Project Manager/Developer to set up a helpdesk account. Configuring Helpdesk Support ---------------------------- [](#configuring-helpdesk-support) In the Control Panel, go to Settings and click on the Helpdesk Support icon to configure this plugin's settings. Enter your provider, and follow the provider-specific directions to enter your Domain, Username, and/or API Token/Key (depending on your provider, not all of these will be required). If any required settings are not given, users will be presented with a message that one or more settings are missing and a link to update those settings. Using Helpdesk Support ---------------------- [](#using-helpdesk-support) Add the Dashboard Widget for a quick look at all active tickets (not Solved, Resolved, Closed, etc) and quick links to Create New Ticket or View All Tickets. Helpdesk sidebar nav icon will auto-update to the Provider selected in the plugin settings, and clicking this main navigation link will show a list of all of that customer's tickets (including Solved, Resolved, Closed, etc). Click a ticket's subject to view the details of that ticket, including a sidebar with all details (ID, Requester Name, Date Created and Last Updated, Assignee, etc) and a list of all of the conversations/replies to that ticket, as well as a form to add a reply w/ any attachments. Or use the main menu's Create New Ticket option to submit a new ticket directly from Craft. Helpdesk Support Roadmap ------------------------ [](#helpdesk-support-roadmap) [Open an Issue](https://github.com/jrrdnx/craft-helpdesk-support/issues) to report any bugs or request a new feature or API integration. Brought to you by [Jarrod D Nix](https://jarrodnix.me) ### Health Score 28 — LowBetter than 54% of packages Maintenance20 Infrequent updates — may be unmaintained Popularity10 Limited adoption so far Community7 Small or concentrated contributor base Maturity63 Established project with proven stability Bus Factor1 Top contributor holds 100% of commits — single point of failure How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** — Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Every ~64 days Recently: every ~20 days Total 8 Last Release 1912d ago ### Community Maintainers ![](https://avatars.githubusercontent.com/u/4584671?v=4)[Jarrod Nix](/maintainers/jrrdnx)[@jrrdnx](https://github.com/jrrdnx) --- Top Contributors [![jrrdnx](https://avatars.githubusercontent.com/u/4584671?v=4)](https://github.com/jrrdnx "jrrdnx (53 commits)") --- Tags cmsCraftcraftcmscraft-pluginsupportteamworkZendeskFreshdeskhelpdesk ### Embed Badge ![Health badge](/badges/jrrdnx-helpdesk-support/health.svg) ``` [![Health](https://phpackages.com/badges/jrrdnx-helpdesk-support/health.svg)](https://phpackages.com/packages/jrrdnx-helpdesk-support) ``` ### Alternatives [verbb/navigation Create navigation menus for your site. 90683.7k17](/packages/verbb-navigation)[verbb/formie The most user-friendly forms plugin for Craft. 101372.9k40](/packages/verbb-formie)[verbb/comments Add comments to your site. 13753.1k](/packages/verbb-comments)[verbb/tablemaker Create customizable and user-defined table fields. 40168.8k1](/packages/verbb-tablemaker)[supercool/tablemaker Create customizable and user-defined table fields. 40141.7k](/packages/supercool-tablemaker)[pennebaker/craft-architect CraftCMS plugin to generate content models from JSON/YAML data. 72148.5k5](/packages/pennebaker-craft-architect) PHPackages © 2026 [Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)