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[Utility & Helpers](/categories/utility) 4. / 5. jeffersongoncalves/filament-service-desk ActiveLibrary[Utility & Helpers](/categories/utility) jeffersongoncalves/filament-service-desk ======================================== Filament plugin for jeffersongoncalves/laravel-service-desk - provides Admin, Agent, and User panels for complete service desk management. 3.1.7(1mo ago)1020↑130.8%3MITPHPPHP ^8.2 Since Feb 6Pushed 1mo agoCompare [ Source](https://github.com/jeffersongoncalves/filament-service-desk)[ Packagist](https://packagist.org/packages/jeffersongoncalves/filament-service-desk)[ Docs](https://github.com/jeffersongoncalves/filament-service-desk)[ GitHub Sponsors](https://github.com/jeffersongoncalves)[ RSS](/packages/jeffersongoncalves-filament-service-desk/feed)WikiDiscussions 3.x Synced 1mo ago READMEChangelog (10)Dependencies (12)Versions (28)Used By (3) [![Filament Service Desk](https://raw.githubusercontent.com/jeffersongoncalves/filament-service-desk/3.x/art/jeffersongoncalves-filament-service-desk.png)](https://raw.githubusercontent.com/jeffersongoncalves/filament-service-desk/3.x/art/jeffersongoncalves-filament-service-desk.png) Filament Service Desk ===================== [](#filament-service-desk) [![Latest Version on Packagist](https://camo.githubusercontent.com/af7c2ca68c83f8f94f672f3f432c00ca654fb8d2717e874382334ac1d168afea/68747470733a2f2f696d672e736869656c64732e696f2f7061636b61676973742f762f6a6566666572736f6e676f6e63616c7665732f66696c616d656e742d736572766963652d6465736b2e7376673f7374796c653d666c61742d737175617265)](https://packagist.org/packages/jeffersongoncalves/filament-service-desk)[![Total Downloads](https://camo.githubusercontent.com/e92de7cdc59c6e5196daa04b6ce26474a71ffa639c4c9d8070b585312ac3d95c/68747470733a2f2f696d672e736869656c64732e696f2f7061636b61676973742f64742f6a6566666572736f6e676f6e63616c7665732f66696c616d656e742d736572766963652d6465736b2e7376673f7374796c653d666c61742d737175617265)](https://packagist.org/packages/jeffersongoncalves/filament-service-desk)[![License](https://camo.githubusercontent.com/1825db329d291186ea1ada10e6ea14352ae5f3eda4a04efb2e44cb991130e657/68747470733a2f2f696d672e736869656c64732e696f2f7061636b61676973742f6c2f6a6566666572736f6e676f6e63616c7665732f66696c616d656e742d736572766963652d6465736b2e7376673f7374796c653d666c61742d737175617265)](LICENSE.md) A Filament plugin for [jeffersongoncalves/laravel-service-desk](https://github.com/jeffersongoncalves/laravel-service-desk) that provides Admin, Agent, and User panels for complete service desk management. Compatibility ------------- [](#compatibility) VersionFilamentPHPLaravelTailwind1.x^3.0^8.1^10.03.x2.x^4.0^8.2^11.04.x3.x^5.0^8.2^11.284.xInstallation ------------ [](#installation) You can install the package via composer: ``` composer require jeffersongoncalves/filament-service-desk:"^3.0" ``` Publish the configuration (optional): ``` php artisan vendor:publish --tag="filament-service-desk-config" ``` Usage ----- [](#usage) ### Admin Panel [](#admin-panel) Full management capabilities: departments, categories, tags, tickets, SLA, email channels, knowledge base, and service catalog. ``` use JeffersonGoncalves\FilamentServiceDesk\ServiceDeskPlugin; public function panel(Panel $panel): Panel { return $panel ->plugins([ ServiceDeskPlugin::make() ->knowledgeBase(true) ->sla(true) ->emailChannels(true) ->serviceCatalog(true) ->navigationGroup('Service Desk'), ]); } ``` **Resources:** Department, Category, Tag, Canned Response, Ticket (with comments, attachments, history, watchers), SLA Policy (with targets, escalation rules), Business Hours Schedule (with time slots, holidays), Email Channel, KB Article (with versions, feedback), KB Category, Service (with form fields), Service Category. **Widgets:** Service Desk Overview, SLA Compliance Chart, Tickets by Department Chart. ### Agent Panel [](#agent-panel) Ticket handling and response for support agents. ``` use JeffersonGoncalves\FilamentServiceDesk\ServiceDeskAgentPlugin; public function panel(Panel $panel): Panel { return $panel ->plugins([ ServiceDeskAgentPlugin::make(), ]); } ``` **Resources:** Ticket (scoped to assigned), Canned Responses (read-only). **Pages:** Ticket Queue (claim unassigned tickets), Agent Dashboard. **Widgets:** Agent Ticket Stats, SLA Breach Table. ### User Panel [](#user-panel) Self-service portal for end users. ``` use JeffersonGoncalves\FilamentServiceDesk\ServiceDeskUserPlugin; public function panel(Panel $panel): Panel { return $panel ->plugins([ ServiceDeskUserPlugin::make() ->knowledgeBase(true) ->serviceCatalog(true), ]); } ``` **Resources:** Ticket (create/view own), Service Request (wizard with dynamic form). **Pages:** Knowledge Base (search, browse, feedback). **Widgets:** My Tickets Overview. Feature Toggles --------------- [](#feature-toggles) Each plugin supports fluent feature toggles: MethodDefaultDescription`knowledgeBase(bool)``true`KB articles and categories`sla(bool)``true`SLA policies, targets, escalation`emailChannels(bool)``true`Email channel management`serviceCatalog(bool)``true`Service catalog and requestsFeatures can also be toggled globally in `config/filament-service-desk.php`. Customizing Widgets ------------------- [](#customizing-widgets) Each panel's dashboard widgets can be customized via the configuration file. You can add, remove, or reorder widgets: ``` // config/filament-service-desk.php 'widgets' => [ 'admin' => [ \JeffersonGoncalves\FilamentServiceDesk\Admin\Widgets\ServiceDeskOverviewWidget::class, \JeffersonGoncalves\FilamentServiceDesk\Admin\Widgets\SlaComplianceWidget::class, \JeffersonGoncalves\FilamentServiceDesk\Admin\Widgets\TicketsByDepartmentWidget::class, // Add your custom widgets here ], 'agent' => [ \JeffersonGoncalves\FilamentServiceDesk\Agent\Widgets\AgentTicketStatsWidget::class, \JeffersonGoncalves\FilamentServiceDesk\Agent\Widgets\SlaBreachWidget::class, ], 'user' => [ \JeffersonGoncalves\FilamentServiceDesk\User\Widgets\MyTicketsOverviewWidget::class, ], ], ``` To disable all widgets for a panel, set it to an empty array: ``` 'widgets' => [ 'admin' => [], // No widgets on admin dashboard ], ``` Attachments Configuration ------------------------- [](#attachments-configuration) Configure file upload settings for ticket attachments in the configuration file: ``` // config/filament-service-desk.php 'attachments' => [ 'allowed_extensions' => ['jpg', 'jpeg', 'png', 'gif', 'webp', 'pdf', 'doc', 'docx', 'xls', 'xlsx', 'csv', 'txt', 'zip', 'rar'], 'max_file_size' => 10240, // in KB (10MB) 'disk' => 'local', ], ``` OptionDefaultDescription`allowed_extensions`Common file typesFile extensions resolved to MIME types via Symfony MimeTypes`max_file_size``10240` (10MB)Maximum file size in kilobytes`disk``local`Filesystem disk for storing attachmentsLocalization ------------ [](#localization) Translations are provided for: - English (`en`) - Brazilian Portuguese (`pt_BR`) Publish translations to customize: ``` php artisan vendor:publish --tag="filament-service-desk-translations" ``` Testing ------- [](#testing) ``` composer test ``` Changelog --------- [](#changelog) Please see [CHANGELOG](CHANGELOG.md) for more information on what has changed recently. Contributing ------------ [](#contributing) Please see [CONTRIBUTING](CONTRIBUTING.md) for details. License ------- [](#license) The MIT License (MIT). Please see [License File](LICENSE) for more information. ### Health Score 45 — FairBetter than 92% of packages Maintenance89 Actively maintained with recent releases Popularity15 Limited adoption so far Community10 Small or concentrated contributor base Maturity57 Maturing project, gaining track record Bus Factor1 Top contributor holds 100% of commits — single point of failure How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** — Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Every ~1 days Total 28 Last Release 57d ago Major Versions 2.1.2 → 3.1.42026-03-04 1.0.2 → 2.1.32026-03-11 2.1.3 → 3.1.62026-03-16 1.0.3 → 2.1.52026-03-16 2.x-dev → 3.1.72026-03-16 PHP version history (2 changes)1.0.0PHP ^8.1 2.0.0PHP ^8.2 ### Community Maintainers ![](https://avatars.githubusercontent.com/u/411493?v=4)[Jefferson Gonçalves](/maintainers/jeffersongoncalves)[@jeffersongoncalves](https://github.com/jeffersongoncalves) --- Top Contributors [![jeffersongoncalves](https://avatars.githubusercontent.com/u/411493?v=4)](https://github.com/jeffersongoncalves "jeffersongoncalves (52 commits)") --- Tags laravelsupportfilamentticketsservice-deskhelpdesk ### Code Quality TestsPest Static AnalysisPHPStan Code StyleLaravel Pint Type Coverage Yes ### Embed Badge ![Health badge](/badges/jeffersongoncalves-filament-service-desk/health.svg) ``` [![Health](https://phpackages.com/badges/jeffersongoncalves-filament-service-desk/health.svg)](https://phpackages.com/packages/jeffersongoncalves-filament-service-desk) ``` ### Alternatives [pboivin/filament-peek Full-screen page preview modal for Filament 253319.6k12](/packages/pboivin-filament-peek)[dotswan/filament-map-picker Easily pick and retrieve geo-coordinates using a map-based interface in your Filament applications. 124139.3k2](/packages/dotswan-filament-map-picker)[creagia/filament-code-field A Filamentphp input field to edit or view code data. 58289.3k3](/packages/creagia-filament-code-field)[jibaymcs/filament-tour Bring the power of DriverJs to your Filament panels and start a tour ! 12247.8k](/packages/jibaymcs-filament-tour)[aymanalhattami/filament-context-menu context menu (right click menu) for filament 9838.0k](/packages/aymanalhattami-filament-context-menu)[tapp/filament-google-autocomplete-field Filament plugin that provides a Google Autocomplete field 3098.1k](/packages/tapp-filament-google-autocomplete-field) PHPackages © 2026 [Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)