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horde/whups
===========

Ticket-tracking application

v4.0.0RC2(1mo ago)25335[2 issues](https://github.com/horde/whups/issues)BSD-2-ClausePHPPHP ^8.1

Since Aug 29Pushed 4w ago6 watchersCompare

[ Source](https://github.com/horde/whups)[ Packagist](https://packagist.org/packages/horde/whups)[ Docs](https://www.horde.org/apps/whups)[ RSS](/packages/horde-whups/feed)WikiDiscussions FRAMEWORK\_6\_0 Synced 1w ago

READMEChangelog (10)Dependencies (100)Versions (48)Used By (0)

What is Whups?
==============

[](#what-is-whups)

Contact:Contents

- [1 Features](#features)
- [2 Terminology](#terminology)
- [3 Obtaining Whups](#obtaining-whups)
- [4 Documentation](#documentation)
- [5 Installation](#installation)
- [6 Assistance](#assistance)
- [7 Licensing](#licensing)

Whups is a Horde ticket-tracking application. It is very flexible in design, and can be used for help-desk requests, tracking software development, and anything else that needs to track a set of requests and their status.

This software is OSI Certified Open Source Software. OSI Certified is a certification mark of the [Open Source Initiative](http://www.opensource.org/).

[1 Features](#id1)
------------------

[](#1features)

Currently Whups supports the following features:

- Support for multiple "Queues" (aka Projects).
- Custom ticket types, states, priorities, attributes per Queue.
- Create, update, assign, close tickets.
- Search for tickets matching specific criteria.
- A complex query building for building and saving/storing custom searches.
- Guest access (in addition to login access).
- E-mail notification of changes to tickets.
- Ticket creation and updating through e-mail messages.
- Permissions support.

[2 Terminology](#id2)
---------------------

[](#2terminology)

QueuesProject name (or other major category name). This is the top level structure.TypesProject Type, each Type has the following components:

StatesState (Stage) of the current item. For example: new, open, closed, resolved, etc.PrioritiesPriority of the current item. For example: Critical, High, Low, Normal, Urgent, etc. Could also be abstracted (Red, Yellow, Green; 1, 2, 3; etc)AttributesFrom a large set of attribute types, an arbitrary number of attributes can be added, including attribute names, descriptions, whether they are required etc.Form RepliesReply texts for updating tickets, used for automatically filling ticket comments with stock phrases.Responsible UsersUsers responsible for a queue. These can be anyone, but should be Horde users. Notifications only work with Horde users who have identities with an email address set.VersionsAllows you to track multiple versions of the same project. Can be used for actual versions (CVS HEAD, 1.0, etc), development cycles (planning, prototyping, production), etc.TicketsThis is an "Instance" of a Type.[3 Obtaining Whups](#id3)
-------------------------

[](#3obtaining-whups)

Further information on Whups and the latest version can be obtained at

>

[4 Documentation](#id4)
-----------------------

[](#4documentation)

The following documentation is available in the Whups distribution:

[README](README.rst):This file[LICENSE](http://www.horde.org/licenses/bsd):Copyright and license information[doc/CHANGES](doc/CHANGES):Changes by release[doc/CREDITS](doc/CREDITS.rst):Project developers[doc/INSTALL](doc/INSTALL.rst):Installation instructions and notes[doc/TODO](doc/TODO.rst):Development TODO list[5 Installation](#id5)
----------------------

[](#5installation)

Instructions for installing Whups can be found in the file [INSTALL](doc/INSTALL.rst) in the `doc/` directory of the Whups distribution.

[6 Assistance](#id6)
--------------------

[](#6assistance)

If you encounter problems with Whups, help is available!

The Horde Frequently Asked Questions List (FAQ), available on the Web at

>

Horde LLC runs a number of mailing lists, for individual applications and for issues relating to the project as a whole. Information, archives, and subscription information can be found at

>

Lastly, Horde developers, contributors and users also make occasional appearances on IRC, on the channel #horde on the freenode Network (irc.freenode.net).

[7 Licensing](#id7)
-------------------

[](#7licensing)

For licensing and copyright information, please see the file [LICENSE](http://www.horde.org/licenses/bsd) in the Whups distribution.

Thanks,

The Whups team

###  Health Score

51

—

FairBetter than 95% of packages

Maintenance73

Regular maintenance activity

Popularity24

Limited adoption so far

Community26

Small or concentrated contributor base

Maturity71

Established project with proven stability

 Bus Factor1

Top contributor holds 58.4% of commits — single point of failure

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

###  Release Activity

Cadence

Every ~147 days

Recently: every ~22 days

Total

33

Last Release

43d ago

Major Versions

3.0.12 → 4.0.0alpha12021-02-24

PHP version history (7 changes)3.0.0RC3PHP >=5.3.0

3.0.1PHP >=5.3.0,<=6.0.0alpha1

3.0.10PHP ^5.3

3.0.12PHP ^5.3 || ^7

4.0.0alpha1PHP ^7

v4.0.0alpha5PHP ^7.4 || ^8

v4.0.0alpha10PHP ^8.1

### Community

Maintainers

![](https://www.gravatar.com/avatar/c943a083635c28520599075eaea7ede2d743b7697b76e84d6bdc37e52cc8249b?d=identicon)[yunosh](/maintainers/yunosh)

![](https://www.gravatar.com/avatar/c931cd02664859360478593450d6c473a05bb12b209dfacfc534cd13257cc7ef?d=identicon)[ralflang](/maintainers/ralflang)

![](https://www.gravatar.com/avatar/e4f6c6771993db2ed500959b42353f6cf6a2ca0406d9617f7ae680f4504faa4a?d=identicon)[horde](/maintainers/horde)

![](https://www.gravatar.com/avatar/a7767adb66b45f2f05bcd44d49bc4e67efacd9ce05b161ce2d481d5dd6af025c?d=identicon)[mrubinsk](/maintainers/mrubinsk)

![](https://www.gravatar.com/avatar/816e2b926f25f8cd2939054c7a7173011b4303d690e25ab61bf33cf8c7cf71ae?d=identicon)[tdannhauer](/maintainers/tdannhauer)

---

Top Contributors

[![yunosh](https://avatars.githubusercontent.com/u/379318?v=4)](https://github.com/yunosh "yunosh (638 commits)")[![mrubinsk](https://avatars.githubusercontent.com/u/66822?v=4)](https://github.com/mrubinsk "mrubinsk (183 commits)")[![slusarz](https://avatars.githubusercontent.com/u/381003?v=4)](https://github.com/slusarz "slusarz (123 commits)")[![ralflang](https://avatars.githubusercontent.com/u/646976?v=4)](https://github.com/ralflang "ralflang (122 commits)")[![bklang](https://avatars.githubusercontent.com/u/167131?v=4)](https://github.com/bklang "bklang (7 commits)")[![oakey-b1](https://avatars.githubusercontent.com/u/14907501?v=4)](https://github.com/oakey-b1 "oakey-b1 (4 commits)")[![TDannhauer](https://avatars.githubusercontent.com/u/6716033?v=4)](https://github.com/TDannhauer "TDannhauer (4 commits)")[![amulet1](https://avatars.githubusercontent.com/u/18431541?v=4)](https://github.com/amulet1 "amulet1 (3 commits)")[![wrobel](https://avatars.githubusercontent.com/u/10232?v=4)](https://github.com/wrobel "wrobel (2 commits)")[![thomasjfox](https://avatars.githubusercontent.com/u/1146758?v=4)](https://github.com/thomasjfox "thomasjfox (1 commits)")[![selsky](https://avatars.githubusercontent.com/u/380337?v=4)](https://github.com/selsky "selsky (1 commits)")[![powercycle](https://avatars.githubusercontent.com/u/2614846?v=4)](https://github.com/powercycle "powercycle (1 commits)")[![remicollet](https://avatars.githubusercontent.com/u/270445?v=4)](https://github.com/remicollet "remicollet (1 commits)")[![KarimGeiger](https://avatars.githubusercontent.com/u/2329930?v=4)](https://github.com/KarimGeiger "KarimGeiger (1 commits)")[![jcdelepine](https://avatars.githubusercontent.com/u/29232395?v=4)](https://github.com/jcdelepine "jcdelepine (1 commits)")

---

Tags

ticketshelpdesk

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