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guzbyte/ticket
==============

This package creates a well structured ready to use ticketing system for users and administrative management

v1.0.1(4y ago)0231MITJavaScript

Since Oct 17Pushed 4y ago1 watchersCompare

[ Source](https://github.com/Guzbyte-tech/Ticket)[ Packagist](https://packagist.org/packages/guzbyte/ticket)[ RSS](/packages/guzbyte-ticket/feed)WikiDiscussions master Synced 3w ago

READMEChangelogDependenciesVersions (3)Used By (0)

Guzbyte Ticket V1.0.1
=====================

[](#guzbyte-ticket-v101)

This is is simple laravel ticket package system that manages your ticketing system in your platform. This packages is Laravel 5+ to 8. This packages leverages on the Laravel default User and Authentication class. This packages has its own routes with prefix "/ticket".

Description
-----------

[](#description)

A ticketing system is **a management tool that processes and catalogs customer service requests**. Tickets, also known as cases or issues, need to be properly stored alongside relevant user information. This ticketing system is user-friendly for customer service representatives, managers, and administrators.

Features
--------

[](#features)

1. Guzbyte ticket three main users roles users, agents, and admins.
2. User can create new ticket, view, comment on ticket as well close their own ticket
3. Ticket allows the upload of attachment.
4. On creation of ticket it is automatically assigned to available agents.
5. Allows only one ticket admin
6. Admin role ticket users can create categories, priorities and agents.
7. Admin roles ticket users can also comment on ticket.
8. Ticket can be re-assigned to another agent.
9. Easy texteditor for easy customization of tciekts.

Requirements
------------

[](#requirements)

**First Make sure you have got this Laravel setup working:**

1. Laravel 5+
2. Bootstrap 4
3. Users table set up
4. Laravel email configuration.

Installation
------------

[](#installation)

The installation process is very easy. Step 1. Run the following code in terminal
`composer require guzbyte/ticket`
Step 2. After install, you have to add this line on your `config/app.php` in Service Providers section
`Guzbyte\Ticket\TicketServiceProvider::class`
Step 3. **(only for laravel 8)** Goto Vendor/guzbyte/ticket/src/config/ticket.php edit the $users variable to

`$user  = new App\Models\User;`

Step 4. Publish the package `php artisan vendor:publish`

**Note** You can edit this to match your Users Model namespace not just for Laravel 8
Step 5. Make sure authentication scalffolding is already active.
Step 6. Run Migration.

`php artisan migrate`

Step 6. Register at least one or more user into the system.
Step 7. Run the installation route.
Step 8. Enter the email you want to be the main adminstrator of the system.
\*\* THATS IT !!!\*\*

Default Routes
Users:
Agents:
Admin:

###  Health Score

24

—

LowBetter than 31% of packages

Maintenance20

Infrequent updates — may be unmaintained

Popularity7

Limited adoption so far

Community8

Small or concentrated contributor base

Maturity52

Maturing project, gaining track record

 Bus Factor1

Top contributor holds 100% of commits — single point of failure

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

###  Release Activity

Cadence

Every ~0 days

Total

2

Last Release

1720d ago

### Community

Maintainers

![](https://avatars.githubusercontent.com/u/13649785?v=4)[guzbyte](/maintainers/guzbyte)[@guzbyte](https://github.com/guzbyte)

---

Top Contributors

[![Guzbyte-tech](https://avatars.githubusercontent.com/u/56036211?v=4)](https://github.com/Guzbyte-tech "Guzbyte-tech (23 commits)")

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![Health badge](/badges/guzbyte-ticket/health.svg)

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