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grey-dev-0/web-call-center
==========================

VoIP Call Center Web Application Integratable into a Laravel application.

v0.1.0(3y ago)061MITSCSS

Since Aug 17Pushed 3y ago1 watchersCompare

[ Source](https://github.com/grey-dev-0/web-call-center)[ Packagist](https://packagist.org/packages/grey-dev-0/web-call-center)[ RSS](/packages/grey-dev-0-web-call-center/feed)WikiDiscussions main Synced yesterday

READMEChangelog (1)Dependencies (5)Versions (2)Used By (0)

Web Call Center
===============

[](#web-call-center)

This project aims to provide a web call center service where organizations and institutes that provide customer service and support can use, it's a WebRTC based project using [Agora IO service](https://agora.io) to enable customers around the world contact your organization's customer support agents through web, it also supports receiving calls from Android and iOS applications that have [Agora Mobile SDK](https://docs.agora.io/en/All/downloads?platform=All%20Platforms) integrated.

This project can be used on its own within a fresh Laravel installation, or it can be integrated within existing Laravel applications.

Requirements
------------

[](#requirements)

This project requires the following:

- php `8.x` or later.
- Laravel `8.x` or later.
- Laravel compatible RDBMS e.g. MySQL `5.x`, MariaDB `10.x`, etc..

Documentation
-------------

[](#documentation)

Detailed installation guide and documentation can be found [here](https://grey-dev-0.github.io/web-call-center).

**IMPORTANT:** This project is still in early stages of development thus, it only provides basic features as of now, the list of available features is listed in the next section.

Features
--------

[](#features)

- Agents dashboard for customer support personnel to receive incoming calls.
- Customers prototype dashboard that enables them to make calls to one of the enlisted organizations.
    - An organization can be any establishment that provides some kind of service or products to public e.g. hospitals, restaurants, agencies, or any other sort of business.
- Automatic management of incoming calls to a particular organization.
    - On heavily incoming calls, the project will distribute them simply on all available agents i.e. an incoming call will always be assigned to the least occupied agent who's currently online within the organization requested by the calling customer.
- The dashboards included are customizable within any Laravel application whether used alone as a sole project, or integrated to an existing project.
- Integration to existing Laravel project can use your own existing models - database tables - that represent the required entities for the project to function.
    - You'll need to have models that represent organizations, customer support agents and finally, customers.
    - Or you can use the included models and database tables which are already defined within the project.

Attribution
-----------

[](#attribution)

The idea of this project wouldn't have come to life without the following amazing technologies and the great people behind their development:

- [Laravel](https://laravel.com)
- [Laravel Websockets](https://beyondco.de/docs/laravel-websockets/getting-started/introduction)
- [WebRTC by Google](https://webrtc.org)
- [Agora IO](https://agora.io)
- [Bootstrap](https://getbootstrap.com)
- [Vue](https://vuejs.org)

###  Health Score

19

—

LowBetter than 9% of packages

Maintenance20

Infrequent updates — may be unmaintained

Popularity5

Limited adoption so far

Community8

Small or concentrated contributor base

Maturity37

Early-stage or recently created project

 Bus Factor1

Top contributor holds 100% of commits — single point of failure

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

###  Release Activity

Cadence

Unknown

Total

1

Last Release

1415d ago

### Community

Maintainers

![](https://www.gravatar.com/avatar/b1f90aa3ff74b7c16aab045a66ebf2d13ee2a19f4aa4cd61df11278cd2b37a86?d=identicon)[grey-dev-0](/maintainers/grey-dev-0)

---

Top Contributors

[![grey-dev-0](https://avatars.githubusercontent.com/u/10435349?v=4)](https://github.com/grey-dev-0 "grey-dev-0 (26 commits)")

### Embed Badge

![Health badge](/badges/grey-dev-0-web-call-center/health.svg)

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[![Health](https://phpackages.com/badges/grey-dev-0-web-call-center/health.svg)](https://phpackages.com/packages/grey-dev-0-web-call-center)
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