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[Utility & Helpers](/categories/utility) 4. / 5. fereydooni/laravel-ticketing ActiveLibrary[Utility & Helpers](/categories/utility) fereydooni/laravel-ticketing ============================ Reusable Laravel package for support and service desk ticketing. 1.0.0(1mo ago)00MITPHPPHP ^8.3 Since Apr 30Pushed 4d agoCompare [ Source](https://github.com/Behnamfe76/laravel-ticketing)[ Packagist](https://packagist.org/packages/fereydooni/laravel-ticketing)[ RSS](/packages/fereydooni-laravel-ticketing/feed)WikiDiscussions master Synced 1w ago READMEChangelog (1)Dependencies (15)Versions (2)Used By (0) Laravel Ticketing ================= [](#laravel-ticketing) Reusable Laravel package for support and service desk ticketing in existing Laravel applications. The package provides a Laravel-native service provider, publishable configuration and migrations, Eloquent models, lifecycle actions, policies, API and UI adapters, email ingestion hooks, reporting hooks, and explicit extension contracts. Requirements ------------ [](#requirements) - PHP 8.3+ - Laravel 11 or 12 component versions - A host application user model and authentication flow - A relational database supported by Laravel migrations Installation ------------ [](#installation) ``` composer require fereydooni/laravel-ticketing php artisan ticketing:install php artisan migrate ``` The install command publishes `ticketing-config`, `ticketing-migrations`, and `ticketing-lang`. Publish views separately when customizing the optional staff adapter: ``` php artisan vendor:publish --tag=ticketing-views ``` Configuration ------------- [](#configuration) Review `config/ticketing.php` after publishing. The important sections are: - `models`: configurable model map for package entities. - `features`: opt-in switches for portal, staff, API, mail, notifications, queues, attachments, and multi-tenancy. - `routes`: route prefixes and middleware for portal, staff, and API entry points. - `attachments`: disk, directory, visibility, and signed URL behavior. - `auth`: host auth model and guard integration hints. - `tenancy`: tenant resolver and tenant column configuration. - `mail`: inbound mailbox, outbound sender, and unmatched message behavior. - `queue`: connection and queue name for ticketing work. Abilities and default role mappings live in `config/ticketing-permissions.php`. Host applications can replace the `MapsTicketRoles` binding to integrate with their own authorization system. Incremental Adoption -------------------- [](#incremental-adoption) 1. Enable the core lifecycle first: ticket creation, replies, assignment, audit records, and notifications. 2. Add workflow configuration: statuses, priorities, categories, queues, tags, saved views, SLA policies, automation rules, and custom fields. 3. Enable integrations as needed: REST API routes, inbound email, outbound thread recording, reporting hooks, staff dashboard routes, and portal routes. Entry Points ------------ [](#entry-points) - Portal routes: `tickets/*` - Staff routes: `staff/tickets/*` - API routes: `api/ticketing/*` - Internal workflows: resolve container contracts such as `CreatesTickets`, `AddsTicketReplies`, `AssignsTickets`, `ProcessesInboundTicketMail`, and `PublishesTicketMetrics`. Testing ------- [](#testing) ``` composer test composer test:unit composer test:feature composer test:integration ``` The package test suite uses PHPUnit and Orchestra Testbench. ### Health Score 39 — LowBetter than 84% of packages Maintenance96 Actively maintained with recent releases Popularity0 Limited adoption so far Community6 Small or concentrated contributor base Maturity48 Maturing project, gaining track record Bus Factor1 Top contributor holds 100% of commits — single point of failure How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** — Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Unknown Total 1 Last Release 40d ago ### Community Maintainers ![](https://avatars.githubusercontent.com/u/101217538?v=4)[Behnam Fereydooni](/maintainers/Behnamfe76)[@Behnamfe76](https://github.com/Behnamfe76) --- Top Contributors [![Behnamfe76](https://avatars.githubusercontent.com/u/101217538?v=4)](https://github.com/Behnamfe76 "Behnamfe76 (12 commits)") --- Tags laravelsupportservice-deskhelpdeskticketing ### Code Quality TestsPHPUnit ### Embed Badge ![Health badge](/badges/fereydooni-laravel-ticketing/health.svg) ``` [![Health](https://phpackages.com/badges/fereydooni-laravel-ticketing/health.svg)](https://phpackages.com/packages/fereydooni-laravel-ticketing) ``` ### Alternatives [psalm/plugin-laravel Psalm plugin for Laravel 3325.1M337](/packages/psalm-plugin-laravel)[laravel/pulse Laravel Pulse is a real-time application performance monitoring tool and dashboard for your Laravel application. 1.7k14.1M120](/packages/laravel-pulse)[roots/acorn Framework for Roots WordPress projects built with Laravel components. 9732.3M121](/packages/roots-acorn)[spatie/laravel-health Monitor the health of a Laravel application 88011.3M149](/packages/spatie-laravel-health)[flarum/core Delightfully simple forum software. 261.4M2.2k](/packages/flarum-core)[fleetbase/core-api Core Framework and Resources for Fleetbase API 1232.2k16](/packages/fleetbase-core-api) PHPackages © 2026 [Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)