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[Utility & Helpers](/categories/utility) 4. / 5. escalated-dev/escalated-filament ActiveLibrary[Utility & Helpers](/categories/utility) escalated-dev/escalated-filament ================================ Filament admin panel integration for the Escalated support ticket system v1.3.0(6d ago)61.1k3MITPHPPHP ^8.2CI passing Since Feb 10Pushed 6d agoCompare [ Source](https://github.com/escalated-dev/escalated-filament)[ Packagist](https://packagist.org/packages/escalated-dev/escalated-filament)[ RSS](/packages/escalated-dev-escalated-filament/feed)WikiDiscussions main Synced today READMEChangelog (5)Dependencies (18)Versions (29)Used By (0) [العربية](docs/translations/README.ar.md) • [Deutsch](docs/translations/README.de.md) • **English** • [Español](docs/translations/README.es.md) • [Français](docs/translations/README.fr.md) • [Italiano](docs/translations/README.it.md) • [日本語](docs/translations/README.ja.md) • [한국어](docs/translations/README.ko.md) • [Nederlands](docs/translations/README.nl.md) • [Polski](docs/translations/README.pl.md) • [Português (BR)](docs/translations/README.pt-BR.md) • [Русский](docs/translations/README.ru.md) • [Türkçe](docs/translations/README.tr.md) • [简体中文](docs/translations/README.zh-CN.md) Escalated for Filament ====================== [](#escalated-for-filament) [![Latest Version on Packagist](https://camo.githubusercontent.com/3661320214f02c8cb62cc0921060cabd2e1eff8ba20fd3f174ed91381bb2d2a8/68747470733a2f2f696d672e736869656c64732e696f2f7061636b61676973742f762f657363616c617465642d6465762f657363616c617465642d66696c616d656e742e737667)](https://packagist.org/packages/escalated-dev/escalated-filament)[![Tests](https://github.com/escalated-dev/escalated-filament/actions/workflows/run-tests.yml/badge.svg)](https://github.com/escalated-dev/escalated-filament/actions/workflows/run-tests.yml)[![Laravel](https://camo.githubusercontent.com/58e953f4759b44deecf0a56621838d1663282003131c5bdd0002d7ae335fd498/68747470733a2f2f696d672e736869656c64732e696f2f62616467652f6c61726176656c2d31312e782d4646324432303f6c6f676f3d6c61726176656c266c6f676f436f6c6f723d7768697465)](https://laravel.com/)[![Filament](https://camo.githubusercontent.com/23067f43f41ac0ddb54492bacde415b73734496c90de4a7ed5f2e720802f17df/68747470733a2f2f696d672e736869656c64732e696f2f62616467652f66696c616d656e742d76332d4644414534423f6c6f676f3d646174613a696d6167652f7376672b786d6c3b6261736536342c266c6f676f436f6c6f723d7768697465)](https://filamentphp.com/)[![License: MIT](https://camo.githubusercontent.com/fdf2982b9f5d7489dcf44570e714e3a15fce6253e0cc6b5aa61a075aac2ff71b/68747470733a2f2f696d672e736869656c64732e696f2f62616467652f4c6963656e73652d4d49542d79656c6c6f772e737667)](https://opensource.org/licenses/MIT) A [Filament](https://filamentphp.com) admin panel plugin for the [Escalated](https://github.com/escalated-dev/escalated-laravel) support ticket system. Manage tickets, departments, SLA policies, escalation rules, macros, and more — all from within your existing Filament admin panel. > **[escalated.dev](https://escalated.dev)** — Learn more, view demos, and compare Cloud vs Self-Hosted options. How It Works ------------ [](#how-it-works) Escalated for Filament is a **Filament plugin wrapper** around [`escalated-laravel`](https://github.com/escalated-dev/escalated-laravel). It does not duplicate any business logic. Instead, it provides Filament Resources, Pages, Widgets, and Actions that call the same services, models, and events from the core Laravel package. This means: - All ticket lifecycle logic, SLA calculations, and escalation rules come from `escalated-laravel` - Database tables, migrations, and configuration are managed by the core package - Events, notifications, and webhooks fire exactly as they would from the Inertia UI - You get a native Filament experience without maintaining a separate codebase > **Note:** This package uses Filament's native Livewire + Blade components (tables, forms, info lists, actions, widgets) rather than the custom Vue 3 + Inertia.js UI from the [`@escalated-dev/escalated`](https://github.com/escalated-dev/escalated) frontend package. The core functionality is the same — same models, services, database, and business logic — but the UI look-and-feel follows Filament's design system. Some interactions may differ slightly (e.g., Filament modals vs. inline forms, Filament table filters vs. custom filter components). If you need pixel-perfect parity with the Inertia frontend, use `escalated-laravel` directly with the shared Vue components instead. Requirements ------------ [](#requirements) - PHP 8.2+ - Laravel 11 or 12 - Filament 3.x, 4.x, or 5.x - escalated-dev/escalated-laravel ^0.5 ### Version Compatibility [](#version-compatibility) escalated-filamentFilamentLaravelPHP0.5.x3.x, 4.x, 5.x11, 128.2+Installation ------------ [](#installation) ### 1. Install the packages [](#1-install-the-packages) ``` composer require escalated-dev/escalated-laravel escalated-dev/escalated-filament ``` If you already have `escalated-laravel` installed, just add the Filament plugin: ``` composer require escalated-dev/escalated-filament ``` ### 2. Run the Escalated installer (if not already done) [](#2-run-the-escalated-installer-if-not-already-done) ``` php artisan escalated:install php artisan migrate ``` ### 3. Define authorization gates [](#3-define-authorization-gates) In a service provider (e.g., `AppServiceProvider`): ``` use Illuminate\Support\Facades\Gate; Gate::define('escalated-admin', fn ($user) => $user->is_admin); Gate::define('escalated-agent', fn ($user) => $user->is_agent || $user->is_admin); ``` ### 4. Register the plugin in your Filament panel [](#4-register-the-plugin-in-your-filament-panel) ``` use Escalated\Filament\EscalatedFilamentPlugin; public function panel(Panel $panel): Panel { return $panel // ... ->plugin( EscalatedFilamentPlugin::make() ->navigationGroup('Support') ->agentGate('escalated-agent') ->adminGate('escalated-admin') ); } ``` You're live. Visit your Filament panel — a **Support** navigation group will appear with all ticket management resources. Features -------- [](#features) ### Resources [](#resources) - **TicketResource** — Full ticket management with list, view, and create pages - Filterable by status, priority, department, agent, tags, SLA - Quick filter tabs: All, My Tickets, Unassigned, Urgent, SLA Breaching - Bulk actions: Assign, Change Status, Change Priority, Add Tags, Close, Delete - View page with conversation thread, sidebar details, SLA info, satisfaction rating - Header actions: Reply, Note, Assign, Status, Priority, Follow, Macro, Resolve, Close, Reopen - Custom ticket actions: host-defined buttons registered via the core package's `ticket_actions` config appear automatically as header actions (dispatching `TicketCustomActionTriggered`) - **DepartmentResource** — CRUD for support departments with agent assignment - **TagResource** — CRUD for ticket tags with color picker - **SlaPolicyResource** — SLA policy management with per-priority response/resolution times - **EscalationRuleResource** — Condition/action builder for automatic escalation rules - **CannedResponseResource** — Pre-written response templates with categories - **MacroResource** — Multi-action automation macros with reorderable steps - **NewsletterResource** *(optional)* — Compose admin newsletters with Markdown body, target list, theme, and scheduled send. Hidden from the navigation when `escalated.enable_newsletters` is false. - **NewsletterListResource** *(optional)* — Manage static / dynamic recipient lists for newsletters. - **NewsletterTemplateResource** *(optional)* — Reusable Markdown templates with a theme and default subject. ### Dashboard Widgets [](#dashboard-widgets) - **TicketStatsOverview** — Key metrics: My Open, Unassigned, Total Open, SLA Breached, Resolved Today, CSAT - **TicketsByStatusChart** — Doughnut chart of ticket distribution by status - **TicketsByPriorityChart** — Bar chart of open tickets by priority - **CsatOverviewWidget** — Customer satisfaction metrics: Average Rating, Total Ratings, Satisfaction Rate - **RecentTicketsWidget** — Table of the 5 most recent tickets - **SlaBreachWidget** — Table of tickets with breached SLA targets ### Pages [](#pages) - **Dashboard** — Support dashboard with all widgets - **Reports** — Date-range analytics with stats, department breakdown, and timeline - **Settings** — Admin settings for reference prefix, guest tickets, auto-close, attachment limits ### Relation Managers [](#relation-managers) - **RepliesRelationManager** — Reply thread with internal notes, pinning, and canned response insertion - **ActivitiesRelationManager** — Read-only audit log of all ticket activities - **FollowersRelationManager** — Manage ticket followers ### Reusable Actions [](#reusable-actions) - `AssignTicketAction` — Assign a ticket to an agent - `ChangeStatusAction` — Change ticket status - `ChangePriorityAction` — Change ticket priority - `ApplyMacroAction` — Apply a macro to a ticket - `FollowTicketAction` — Toggle following a ticket - `PinReplyAction` — Pin/unpin internal notes ### Custom Livewire Components [](#custom-livewire-components) - **TicketConversation** — Full conversation thread with reply composer, canned response insertion, and note pinning - **SatisfactionRating** — Display customer satisfaction rating with star visualization Configuration ------------- [](#configuration) The plugin is configured through method chaining on the plugin instance: ``` EscalatedFilamentPlugin::make() ->navigationGroup('Support') // Navigation group label (default: 'Support') ->agentGate('escalated-agent') // Gate for agent access (default: 'escalated-agent') ->adminGate('escalated-admin') // Gate for admin access (default: 'escalated-admin') ``` All other configuration (SLA, hosting modes, notifications, etc.) is managed by the core `escalated-laravel` package in `config/escalated.php`. See the [escalated-laravel README](https://github.com/escalated-dev/escalated-laravel) for full configuration reference. Publishing Views ---------------- [](#publishing-views) ``` php artisan vendor:publish --tag=escalated-filament-views ``` Internationalization -------------------- [](#internationalization) UI strings shown in this plugin's Filament resources, pages, and widgets resolve through the standard Escalated translation chain. The chain is configured in the underlying [`escalated-laravel`](https://github.com/escalated-dev/escalated-laravel) package and reads, in order: 1. App-level overrides (`lang/vendor/escalated/{locale}/{group}.php`) 2. The central [`escalated-dev/locale`](https://github.com/escalated-dev/escalated-locale) Composer package — single source of truth across all framework plugins 3. This plugin's bundled fallback strings under `resources/lang/` (namespaced as `escalated-filament::*`) The central package is pulled in as an explicit dependency so that even if you only install `escalated-filament` without the rest of the stack the shared keys resolve correctly. To override a Filament-specific string in your application, publish: ``` php artisan vendor:publish --tag=escalated-filament-lang ``` then edit the files under `lang/vendor/escalated-filament/{locale}/`. Screenshots ----------- [](#screenshots) *Coming soon.* Also Available For ------------------ [](#also-available-for) - **[Escalated for Laravel](https://github.com/escalated-dev/escalated-laravel)** — Laravel Composer package - **[Escalated for Rails](https://github.com/escalated-dev/escalated-rails)** — Ruby on Rails engine - **[Escalated for Django](https://github.com/escalated-dev/escalated-django)** — Django reusable app - **[Escalated for AdonisJS](https://github.com/escalated-dev/escalated-adonis)** — AdonisJS v6 package - **[Escalated for Filament](https://github.com/escalated-dev/escalated-filament)** — Filament admin panel plugin (you are here) - **[Shared Frontend](https://github.com/escalated-dev/escalated)** — Vue 3 + Inertia.js UI components Same architecture, same ticket system — native Filament experience for Laravel admin panels. License ------- [](#license) MIT ### Health Score 52 — FairBetter than 96% of packages Maintenance99 Actively maintained with recent releases Popularity27 Limited adoption so far Community12 Small or concentrated contributor base Maturity58 Maturing project, gaining track record Bus Factor1 Top contributor holds 69.9% of commits — single point of failure How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** — Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Every ~11 days Recently: every ~20 days Total 13 Last Release 6d ago Major Versions v0.5.7 → v1.0.02026-04-06 ### Community Maintainers ![](https://www.gravatar.com/avatar/1f1e8418623e51236a1fd63d1da722d2b15a8a8b067b10d520580fd3e9a6e509?d=identicon)[MatthewGross](/maintainers/MatthewGross) --- Top Contributors [![mpge](https://avatars.githubusercontent.com/u/3311227?v=4)](https://github.com/mpge "mpge (72 commits)")[![marufmax](https://avatars.githubusercontent.com/u/7222229?v=4)](https://github.com/marufmax "marufmax (21 commits)")[![matalaweb](https://avatars.githubusercontent.com/u/4079247?v=4)](https://github.com/matalaweb "matalaweb (8 commits)")[![dependabot[bot]](https://avatars.githubusercontent.com/in/29110?v=4)](https://github.com/dependabot[bot] "dependabot[bot] (2 commits)") --- Tags laravelsupportfilamentticketshelpdeskcustomer-support ### Code Quality TestsPest Code StyleLaravel Pint ### Embed Badge ![Health badge](/badges/escalated-dev-escalated-filament/health.svg) ``` [![Health](https://phpackages.com/badges/escalated-dev-escalated-filament/health.svg)](https://phpackages.com/packages/escalated-dev-escalated-filament) ``` ### Alternatives [escalated-dev/escalated-laravel An embeddable support ticket system for Laravel applications 263.9k3](/packages/escalated-dev-escalated-laravel)[ysfkaya/filament-phone-input A phone input component for Laravel Filament 3161.3M24](/packages/ysfkaya-filament-phone-input)[jibaymcs/filament-tour Bring the power of DriverJs to your Filament panels and start a tour ! 12453.6k](/packages/jibaymcs-filament-tour)[rawilk/profile-filament-plugin Profile & MFA starter kit for filament. 3914.6k](/packages/rawilk-profile-filament-plugin)[wsmallnews/filament-nestedset Filament nestedset tree builder powered by kalnoy/nestedset with Filament v4 and v5 support 197.8k17](/packages/wsmallnews-filament-nestedset)[binshops/laravel-ticket A simple ticketing system for Laravel 5.1 – 5.8 and 6.\* - 7.\* - 8.\* - 9.\* - 10.\* -which integrates smoothly with Laravel default users and auth system 261.1k](/packages/binshops-laravel-ticket) PHPackages © 2026 [Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)