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[Utility & Helpers](/categories/utility) 4. / 5. escalated-dev/escalated-filament ActiveLibrary[Utility & Helpers](/categories/utility) escalated-dev/escalated-filament ================================ Filament admin panel integration for the Escalated support ticket system v0.5.7(2mo ago)61822MITPHPPHP ^8.2CI passing Since Feb 10Pushed 1mo agoCompare [ Source](https://github.com/escalated-dev/escalated-filament)[ Packagist](https://packagist.org/packages/escalated-dev/escalated-filament)[ RSS](/packages/escalated-dev-escalated-filament/feed)WikiDiscussions main Synced 1mo ago READMEChangelogDependencies (5)Versions (14)Used By (0) Escalated for Filament ====================== [](#escalated-for-filament) A [Filament](https://filamentphp.com) admin panel plugin for the [Escalated](https://github.com/escalated-dev/escalated-laravel) support ticket system. Manage tickets, departments, SLA policies, escalation rules, macros, and more — all from within your existing Filament admin panel. How It Works ------------ [](#how-it-works) Escalated for Filament is a **Filament plugin wrapper** around [`escalated-laravel`](https://github.com/escalated-dev/escalated-laravel). It does not duplicate any business logic. Instead, it provides Filament Resources, Pages, Widgets, and Actions that call the same services, models, and events from the core Laravel package. This means: - All ticket lifecycle logic, SLA calculations, and escalation rules come from `escalated-laravel` - Database tables, migrations, and configuration are managed by the core package - Events, notifications, and webhooks fire exactly as they would from the Inertia UI - You get a native Filament experience without maintaining a separate codebase > **Note:** This package uses Filament's native Livewire + Blade components (tables, forms, info lists, actions, widgets) rather than the custom Vue 3 + Inertia.js UI from the [`@escalated-dev/escalated`](https://github.com/escalated-dev/escalated) frontend package. The core functionality is the same — same models, services, database, and business logic — but the UI look-and-feel follows Filament's design system. Some interactions may differ slightly (e.g., Filament modals vs. inline forms, Filament table filters vs. custom filter components). If you need pixel-perfect parity with the Inertia frontend, use `escalated-laravel` directly with the shared Vue components instead. Requirements ------------ [](#requirements) - PHP 8.2+ - Laravel 11 or 12 - Filament 3.x, 4.x, or 5.x - escalated-dev/escalated-laravel ^0.5 ### Version Compatibility [](#version-compatibility) escalated-filamentFilamentLaravelPHP0.5.x3.x, 4.x, 5.x11, 128.2+Installation ------------ [](#installation) ### 1. Install the packages [](#1-install-the-packages) ``` composer require escalated-dev/escalated-laravel escalated-dev/escalated-filament ``` If you already have `escalated-laravel` installed, just add the Filament plugin: ``` composer require escalated-dev/escalated-filament ``` ### 2. Run the Escalated installer (if not already done) [](#2-run-the-escalated-installer-if-not-already-done) ``` php artisan escalated:install php artisan migrate ``` ### 3. Define authorization gates [](#3-define-authorization-gates) In a service provider (e.g., `AppServiceProvider`): ``` use Illuminate\Support\Facades\Gate; Gate::define('escalated-admin', fn ($user) => $user->is_admin); Gate::define('escalated-agent', fn ($user) => $user->is_agent || $user->is_admin); ``` ### 4. Register the plugin in your Filament panel [](#4-register-the-plugin-in-your-filament-panel) ``` use Escalated\Filament\EscalatedFilamentPlugin; public function panel(Panel $panel): Panel { return $panel // ... ->plugin( EscalatedFilamentPlugin::make() ->navigationGroup('Support') ->agentGate('escalated-agent') ->adminGate('escalated-admin') ); } ``` You're live. Visit your Filament panel — a **Support** navigation group will appear with all ticket management resources. Features -------- [](#features) ### Resources [](#resources) - **TicketResource** — Full ticket management with list, view, and create pages - Filterable by status, priority, department, agent, tags, SLA - Quick filter tabs: All, My Tickets, Unassigned, Urgent, SLA Breaching - Bulk actions: Assign, Change Status, Change Priority, Add Tags, Close, Delete - View page with conversation thread, sidebar details, SLA info, satisfaction rating - Header actions: Reply, Note, Assign, Status, Priority, Follow, Macro, Resolve, Close, Reopen - **DepartmentResource** — CRUD for support departments with agent assignment - **TagResource** — CRUD for ticket tags with color picker - **SlaPolicyResource** — SLA policy management with per-priority response/resolution times - **EscalationRuleResource** — Condition/action builder for automatic escalation rules - **CannedResponseResource** — Pre-written response templates with categories - **MacroResource** — Multi-action automation macros with reorderable steps ### Dashboard Widgets [](#dashboard-widgets) - **TicketStatsOverview** — Key metrics: My Open, Unassigned, Total Open, SLA Breached, Resolved Today, CSAT - **TicketsByStatusChart** — Doughnut chart of ticket distribution by status - **TicketsByPriorityChart** — Bar chart of open tickets by priority - **CsatOverviewWidget** — Customer satisfaction metrics: Average Rating, Total Ratings, Satisfaction Rate - **RecentTicketsWidget** — Table of the 5 most recent tickets - **SlaBreachWidget** — Table of tickets with breached SLA targets ### Pages [](#pages) - **Dashboard** — Support dashboard with all widgets - **Reports** — Date-range analytics with stats, department breakdown, and timeline - **Settings** — Admin settings for reference prefix, guest tickets, auto-close, attachment limits ### Relation Managers [](#relation-managers) - **RepliesRelationManager** — Reply thread with internal notes, pinning, and canned response insertion - **ActivitiesRelationManager** — Read-only audit log of all ticket activities - **FollowersRelationManager** — Manage ticket followers ### Reusable Actions [](#reusable-actions) - `AssignTicketAction` — Assign a ticket to an agent - `ChangeStatusAction` — Change ticket status - `ChangePriorityAction` — Change ticket priority - `ApplyMacroAction` — Apply a macro to a ticket - `FollowTicketAction` — Toggle following a ticket - `PinReplyAction` — Pin/unpin internal notes ### Custom Livewire Components [](#custom-livewire-components) - **TicketConversation** — Full conversation thread with reply composer, canned response insertion, and note pinning - **SatisfactionRating** — Display customer satisfaction rating with star visualization Configuration ------------- [](#configuration) The plugin is configured through method chaining on the plugin instance: ``` EscalatedFilamentPlugin::make() ->navigationGroup('Support') // Navigation group label (default: 'Support') ->agentGate('escalated-agent') // Gate for agent access (default: 'escalated-agent') ->adminGate('escalated-admin') // Gate for admin access (default: 'escalated-admin') ``` All other configuration (SLA, hosting modes, notifications, etc.) is managed by the core `escalated-laravel` package in `config/escalated.php`. See the [escalated-laravel README](https://github.com/escalated-dev/escalated-laravel) for full configuration reference. Publishing Views ---------------- [](#publishing-views) ``` php artisan vendor:publish --tag=escalated-filament-views ``` Screenshots ----------- [](#screenshots) *Coming soon.* Also Available For ------------------ [](#also-available-for) - **[Escalated for Laravel](https://github.com/escalated-dev/escalated-laravel)** — Laravel Composer package - **[Escalated for Rails](https://github.com/escalated-dev/escalated-rails)** — Ruby on Rails engine - **[Escalated for Django](https://github.com/escalated-dev/escalated-django)** — Django reusable app - **[Escalated for AdonisJS](https://github.com/escalated-dev/escalated-adonis)** — AdonisJS v6 package - **[Escalated for Filament](https://github.com/escalated-dev/escalated-filament)** — Filament admin panel plugin (you are here) - **[Shared Frontend](https://github.com/escalated-dev/escalated)** — Vue 3 + Inertia.js UI components Same architecture, same ticket system — native Filament experience for Laravel admin panels. License ------- [](#license) MIT ### Health Score 43 — FairBetter than 91% of packages Maintenance88 Actively maintained with recent releases Popularity22 Limited adoption so far Community10 Small or concentrated contributor base Maturity44 Maturing project, gaining track record Bus Factor1 Top contributor holds 62.5% of commits — single point of failure How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** — Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Every ~0 days Total 8 Last Release 88d ago ### Community Maintainers ![](https://www.gravatar.com/avatar/1f1e8418623e51236a1fd63d1da722d2b15a8a8b067b10d520580fd3e9a6e509?d=identicon)[MatthewGross](/maintainers/MatthewGross) --- Top Contributors [![mpge](https://avatars.githubusercontent.com/u/3311227?v=4)](https://github.com/mpge "mpge (35 commits)")[![marufmax](https://avatars.githubusercontent.com/u/7222229?v=4)](https://github.com/marufmax "marufmax (21 commits)") --- Tags laravelsupportfilamentadmin-panelticketshelpdesk ### Code Quality TestsPest ### Embed Badge ![Health badge](/badges/escalated-dev-escalated-filament/health.svg) ``` [![Health](https://phpackages.com/badges/escalated-dev-escalated-filament/health.svg)](https://phpackages.com/packages/escalated-dev-escalated-filament) ``` ### Alternatives [jibaymcs/filament-tour Bring the power of DriverJs to your Filament panels and start a tour ! 12247.8k](/packages/jibaymcs-filament-tour)[aymanalhattami/filament-context-menu context menu (right click menu) for filament 9838.0k](/packages/aymanalhattami-filament-context-menu)[defstudio/filament-searchable-input A searchable autocomplete input for Filament forms 3212.4k](/packages/defstudio-filament-searchable-input)[agencetwogether/hookshelper Simple plugin to toggle display hooks available in current page. 2312.7k](/packages/agencetwogether-hookshelper)[binshops/laravel-ticket A simple ticketing system for Laravel 5.1 – 5.8 and 6.\* - 7.\* - 8.\* - 9.\* - 10.\* -which integrates smoothly with Laravel default users and auth system 261.0k](/packages/binshops-laravel-ticket)[cocosmos/filament-quick-add-select Instantly create and select new options in Filament relationship selects without opening modals 131.3k](/packages/cocosmos-filament-quick-add-select) PHPackages © 2026 [Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)