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[Utility & Helpers](/categories/utility) 4. / 5. effectra/laravel-support-ticket ActiveLibrary[Utility & Helpers](/categories/utility) effectra/laravel-support-ticket =============================== The Effectra support ticket package for laravel. v1.1.0(8mo ago)2130MITPHP Since Aug 29Pushed 8mo agoCompare [ Source](https://github.com/effectra/laravel-support-ticket)[ Packagist](https://packagist.org/packages/effectra/laravel-support-ticket)[ RSS](/packages/effectra-laravel-support-ticket/feed)WikiDiscussions main Synced today READMEChangelog (2)Dependencies (3)Versions (3)Used By (0) Laravel Support Ticket ====================== [](#laravel-support-ticket) A simple and extensible **support ticket management system** for Laravel. Built for teams that need to manage customer tickets and responses directly inside their Laravel apps. --- πŸš€ Features ---------- [](#-features) - 🎫 Manage support tickets with customizable status, topic, and importance level. - πŸ’¬ Allow users and employees to exchange responses. - 🧩 Fully configurable: define your own models, enums, and table names. - βš™οΈ Includes ready-to-publish migrations and config file. - 🌍 Supports multiple languages (English & Arabic out of the box). - πŸͺΆ Built with [Spatie Laravel Package Tools](https://github.com/spatie/laravel-package-tools) for clean integration. --- πŸ“¦ Installation -------------- [](#-installation) ``` composer require effectra/laravel-support-ticket ``` > Requires **PHP β‰₯ 8.1** and **Laravel β‰₯ 10**. --- βš™οΈ Configuration ---------------- [](#️-configuration) Publish the config and migrations: ``` php artisan vendor:publish --tag="support-ticket-config" php artisan vendor:publish --tag="support-ticket-migrations" ``` Or run the install command provided by Spatie’s package tools: ``` php artisan support-ticket:install ``` Then run your migrations: ``` php artisan migrate ``` --- 🧰 Configuration Options ----------------------- [](#-configuration-options) The published config file is located at: ``` config/support-ticket.php ``` ### Example configuration [](#example-configuration) ``` return [ 'tables' => [ 'tickets' => 'support_tickets', 'responses' => 'support_tickets_responses', 'users' => 'users', 'employees' => 'users', ], 'models' => [ 'user' => \App\Models\User::class, 'employee' => \App\Models\User::class, 'ticket_response' => Effectra\LaravelSupportTicket\Models\TicketResponse::class, ], 'default' => [ 'status' => \Effectra\LaravelSupportTicket\Enums\TicketStatusEnum::PENDING->value, 'importance_level' => \Effectra\LaravelSupportTicket\Enums\TicketImportanceLevelEnum::LOW->value, 'topic' => \Effectra\LaravelSupportTicket\Enums\TicketTopicEnum::GENERAL_INQUIRY->value, ], ]; ``` --- 🧱 Migrations ------------ [](#-migrations) The package includes two migrations: 1. **support\_tickets** – stores the main ticket data. 2. **support\_tickets\_responses** – stores replies from users/employees. You can modify these before running `php artisan migrate`. --- 🧩 Enums ------- [](#-enums) Enums are used for strong typing and cleaner logic: EnumValues`TicketStatusEnum``PENDING`, `OPEN`, `CLOSED`, `RESOLVED``TicketTopicEnum``GENERAL_INQUIRY`, `TECHNICAL_ISSUE`, `BILLING`, `OTHER``TicketImportanceLevelEnum``LOW`, `MEDIUM`, `HIGH`, `CRITICAL`Example usage: ``` use Effectra\LaravelSupportTicket\Enums\TicketStatusEnum; $ticket->status = TicketStatusEnum::OPEN->value; ``` --- 🧠 Basic Usage Example --------------------- [](#-basic-usage-example) ### Creating a Ticket [](#creating-a-ticket) ``` use Effectra\LaravelSupportTicket\Models\Ticket; use Effectra\LaravelSupportTicket\Enums\TicketStatusEnum; $ticket = Ticket::create([ 'title' => 'Unable to access account', 'body' => 'I am getting a 403 error when logging in.', 'status' => TicketStatusEnum::PENDING->value, 'user_id' => auth()->id(), ]); ``` ### Adding a Response [](#adding-a-response) ``` use Effectra\LaravelSupportTicket\Models\TicketResponse; TicketResponse::create([ 'ticket_id' => $ticket->id, 'message' => 'We are checking your issue.', 'responder_id' => auth()->id(), 'responder_type' => \App\Models\User::class, ]); ``` ### Getting Ticket Responses [](#getting-ticket-responses) ``` $responses = $ticket->responses; // Collection of TicketResponse models ``` --- 🌐 Localization -------------- [](#-localization) Translations are stored in: ``` localization/en/ localization/ar/ ``` You can publish and customize them: ``` php artisan vendor:publish --tag="support-ticket-translations" ``` --- 🧩 Service Provider ------------------ [](#-service-provider) The package automatically registers itself via Laravel’s package discovery. However, if you need to register manually, add to your `config/app.php`: ``` 'providers' => [ Effectra\LaravelSupportTicket\Providers\LaravelSupportTicketServiceProvider::class, ], ``` --- πŸ§ͺ Testing --------- [](#-testing) To run the tests: ``` composer test ``` (You’ll need to create factories and test cases in your consuming app.) --- πŸ“„ License --------- [](#-license) This package is open-sourced software licensed under the [MIT license](LICENSE). --- πŸ‘¨β€πŸ’» Author ---------- [](#‍-author) **Mohammed Taha (BMT)**Senior Full-Stack Developer – PHP / Laravel / React / TypeScript / NextJs πŸ“§ 🌍 [github.com/BMTmohammedtaha](https://github.com/BMTmohammedtaha) --- ⭐ Contributing -------------- [](#-contributing) Contributions, issues, and feature requests are welcome! Feel free to open a pull request or submit an issue on GitHub. --- 🏁 Quick Recap ------------- [](#-quick-recap) ``` composer require effectra/laravel-support-ticket php artisan support-ticket:install php artisan migrate ``` Then start managing your support tickets πŸš€ ### Health Score 31 β€” LowBetter than 66% of packages Maintenance60 Regular maintenance activity Popularity13 Limited adoption so far Community6 Small or concentrated contributor base Maturity37 Early-stage or recently created project Bus Factor1 Top contributor holds 100% of commits β€” single point of failure How is this calculated?**Maintenance (25%)** β€” Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** β€” Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** β€” Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** β€” Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Every ~54 days Total 2 Last Release 254d ago ### Community Maintainers ![](https://www.gravatar.com/avatar/7e6219ae87e98df8783b2f595b013035dd183c0712afd24045a8acf0a40c3bdf?d=identicon)[effectra](/maintainers/effectra) --- Top Contributors [![BMTmohammedtaha](https://avatars.githubusercontent.com/u/95439605?v=4)](https://github.com/BMTmohammedtaha "BMTmohammedtaha (4 commits)") ### Code Quality TestsPest ### Embed Badge ![Health badge](/badges/effectra-laravel-support-ticket/health.svg) ``` [![Health](https://phpackages.com/badges/effectra-laravel-support-ticket/health.svg)](https://phpackages.com/packages/effectra-laravel-support-ticket) ``` ### Alternatives [phenx/php-font-lib A library to read, parse, export and make subsets of different types of font files. 1.8k160.8M55](/packages/phenx-php-font-lib)[pid/speakingurl Generate of so called 'static' or 'Clean URL' or 'Pretty URL' or 'nice-looking URL' or 'Speaking URL' or 'user-friendly URL' or 'SEO-friendly URL' or 'slug' from a string. 1.1k5.4k1](/packages/pid-speakingurl)[botman/driver-facebook Facebook Messenger driver for BotMan 71309.1k6](/packages/botman-driver-facebook) PHPackages Β© 2026 [Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)