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diamante/desk-bundle
====================

DiamanteDesk Bundle

2.0.3(9y ago)461.9k106OSL-3.0PHPPHP >=5.4.4

Since Jul 1Pushed 8y ago17 watchersCompare

[ Source](https://github.com/eltrino/DiamanteDeskBundle)[ Packagist](https://packagist.org/packages/diamante/desk-bundle)[ Docs](https://github.com/eltrino/DiamanteDeskBundle)[ RSS](/packages/diamante-desk-bundle/feed)WikiDiscussions master Synced today

READMEChangelogDependencies (7)Versions (14)Used By (6)

DiamanteDesk Bundle
===================

[](#diamantedesk-bundle)

DiamanteDesk software extends basic OroCRM functionality. Its main purpose is to integrate customer support system into the Client's CRM system.

Using this comprehensive help desk, it is now possible to create support tickets within the CRM and associate them with any customer from the system. In DiamanteDesk, tickets can be assigned to specific users and grouped into Branches. This option allows grouping tickets related to a certain customer.

Currently, DiamanteDesk software is in alpha version. Eltrino team is making efforts to improve and increase the amount of features available to our clients.

### Requirements

[](#requirements)

DiamanteDesk supports OroCRM version 1.8+.

### Installation

[](#installation)

**Step 1:** Add as dependency in composer:

```
composer require diamante/desk-bundle:dev-master
```

**Step 2:** To properly install DiamanteDesk bundle, create the following folders:

- app/attachments
- web/uploads/branch/logo

**Step 3:** Run DiamanteDesk internal command:

```
php app/console diamante:desk:install
```

To update the software that has already been installed, execute the followong commands:

```
php app/console diamante:desk:schema
php app/console oro:migration:load
php app/console diamante:desk:data
php app/console oro:navigation:init
php app/console oro:entity-config:update
```

After *install* or *update* commands are issued, assets shall be installed in a usual way through Symfony:

```
php app/console assets:install
```

### Configuration

[](#configuration)

To download the attachment, add additional configuration to firewalls section in `app/config/security.yml`

```
diamante_attachments_download:
    pattern:        ^/desk/attachments/download/*
    provider:       chain_provider
    anonymous:      true
```

Contributing
------------

[](#contributing)

We appreciate any effort to make DiamanteDesk functionality better; therefore, we welcome all kinds of contributions in the form of bug reporting, patches submitting, feature requests or documentation enhancement. Please refer to the DiamanteDesk [guidelines for contributing](http://docs.diamantedesk.com/en/latest/developer-guide/contributing.html) if you wish to be a part of the project.

###  Health Score

38

—

LowBetter than 83% of packages

Maintenance20

Infrequent updates — may be unmaintained

Popularity29

Limited adoption so far

Community31

Small or concentrated contributor base

Maturity65

Established project with proven stability

 Bus Factor2

2 contributors hold 50%+ of commits

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

###  Release Activity

Cadence

Every ~98 days

Recently: every ~50 days

Total

11

Last Release

3395d ago

Major Versions

1.0.1 → 2.0.02016-08-26

### Community

Maintainers

![](https://www.gravatar.com/avatar/b7554f5c0829e95fe802ee2c4548cca78b23c955b1500e45e9564892b2a1a140?d=identicon)[odi-um](/maintainers/odi-um)

---

Top Contributors

[![odi-um](https://avatars.githubusercontent.com/u/1123504?v=4)](https://github.com/odi-um "odi-um (222 commits)")[![psw1986](https://avatars.githubusercontent.com/u/1023128?v=4)](https://github.com/psw1986 "psw1986 (82 commits)")[![gotgelf](https://avatars.githubusercontent.com/u/4104908?v=4)](https://github.com/gotgelf "gotgelf (80 commits)")[![barabashkabot](https://avatars.githubusercontent.com/u/26865242?v=4)](https://github.com/barabashkabot "barabashkabot (67 commits)")[![Jman](https://avatars.githubusercontent.com/u/112517?v=4)](https://github.com/Jman "Jman (50 commits)")[![northdakota](https://avatars.githubusercontent.com/u/2067100?v=4)](https://github.com/northdakota "northdakota (20 commits)")[![ihb](https://avatars.githubusercontent.com/u/7768979?v=4)](https://github.com/ihb "ihb (18 commits)")[![meldtown](https://avatars.githubusercontent.com/u/13124636?v=4)](https://github.com/meldtown "meldtown (12 commits)")[![vixit](https://avatars.githubusercontent.com/u/8641532?v=4)](https://github.com/vixit "vixit (8 commits)")[![Mulderua](https://avatars.githubusercontent.com/u/12249206?v=4)](https://github.com/Mulderua "Mulderua (7 commits)")[![NikitaMintus](https://avatars.githubusercontent.com/u/10866859?v=4)](https://github.com/NikitaMintus "NikitaMintus (5 commits)")[![s1nz](https://avatars.githubusercontent.com/u/398774?v=4)](https://github.com/s1nz "s1nz (1 commits)")[![scrutinizer-auto-fixer](https://avatars.githubusercontent.com/u/6253494?v=4)](https://github.com/scrutinizer-auto-fixer "scrutinizer-auto-fixer (1 commits)")

### Embed Badge

![Health badge](/badges/diamante-desk-bundle/health.svg)

```
[![Health](https://phpackages.com/badges/diamante-desk-bundle/health.svg)](https://phpackages.com/packages/diamante-desk-bundle)
```

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