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[Admin Panels](/categories/admin) 4. / 5. diamante/desk-application ActiveLibrary[Admin Panels](/categories/admin) diamante/desk-application ========================= DiamanteDesk Application 2.0.4(8y ago)1221.9k43[38 issues](https://github.com/eltrino/diamantedesk-application/issues)[10 PRs](https://github.com/eltrino/diamantedesk-application/pulls)OSL-3.0PHPPHP >=5.4.4CI failing Since Jul 17Pushed 2y ago19 watchersCompare [ Source](https://github.com/eltrino/diamantedesk-application)[ Packagist](https://packagist.org/packages/diamante/desk-application)[ Docs](https://github.com/eltrino/diamantedesk-application.git)[ RSS](/packages/diamante-desk-application/feed)WikiDiscussions master Synced 1mo ago READMEChangelog (6)Dependencies (14)Versions (48)Used By (0) DiamanteDesk Application ======================== [](#diamantedesk-application) **DiamanteDesk** is a customer service software that is designed to help big and small companies to really listen to their customers and convert their feedback into valuable experience. Our team is ready to go extra mile to improve customer support experience of your service. Basically, DiamanteDesk is a ticket system with 3 channels enabling communication with help desk team: though email, online portal and via a phone call. Tickets in this tool are sorted into the so-called branches. Creating separate branches enables our Clients to group tickets according to the requests of specific users, locations, issues, etc. This feature helps to quickly find the required ticket and focus on the issues of the highest priorities. ### Installation [](#installation) To install DiamanteDesk, follow this [link](http://docs.diamantedesk.com/en/latest/installation-guide/). ### Usage [](#usage) It is a comprehensive help desk that is currently can be easily integrated into OroCRM but in a short time will be available for other CRMs. It can be also integrated with various web products designed via [Magento](http://docs.diamantedesk.com/en/latest/integration/magento.html), [WordPress](http://docs.diamantedesk.com/en/latest/integration/wordpress.html) and [PrestaShop](http://docs.diamantedesk.com/en/latest/integration/prestashop.html). To learn more about DiamanteDesk and its features, click [here](http://docs.diamantedesk.com/en/latest/). Contributing ------------ [](#contributing) We appreciate any effort to make DiamanteDesk functionality better; therefore, we welcome all kinds of contributions in the form of bug reporting, patches submitting, feature requests or documentation enhancement. Please refer to the DiamanteDesk [guidelines for contributing](http://docs.diamantedesk.com/en/latest/developer-guide/contributing.html) if you wish to be a part of the project. ### Health Score 39 — LowBetter than 86% of packages Maintenance14 Infrequent updates — may be unmaintained Popularity34 Limited adoption so far Community27 Small or concentrated contributor base Maturity71 Established project with proven stability Bus Factor2 2 contributors hold 50%+ of commits How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** — Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Every ~118 days Recently: every ~127 days Total 9 Last Release 3015d ago Major Versions 1.0.x-dev → 2.0.02016-08-29 ### Community Maintainers ![](https://www.gravatar.com/avatar/b7554f5c0829e95fe802ee2c4548cca78b23c955b1500e45e9564892b2a1a140?d=identicon)[odi-um](/maintainers/odi-um) --- Top Contributors [![odi-um](https://avatars.githubusercontent.com/u/1123504?v=4)](https://github.com/odi-um "odi-um (476 commits)")[![Jman](https://avatars.githubusercontent.com/u/112517?v=4)](https://github.com/Jman "Jman (379 commits)")[![barabashkabot](https://avatars.githubusercontent.com/u/26865242?v=4)](https://github.com/barabashkabot "barabashkabot (320 commits)")[![gotgelf](https://avatars.githubusercontent.com/u/4104908?v=4)](https://github.com/gotgelf "gotgelf (109 commits)")[![psw1986](https://avatars.githubusercontent.com/u/1023128?v=4)](https://github.com/psw1986 "psw1986 (99 commits)")[![northdakota](https://avatars.githubusercontent.com/u/2067100?v=4)](https://github.com/northdakota "northdakota (47 commits)")[![NikitaMintus](https://avatars.githubusercontent.com/u/10866859?v=4)](https://github.com/NikitaMintus "NikitaMintus (19 commits)")[![ihb](https://avatars.githubusercontent.com/u/7768979?v=4)](https://github.com/ihb "ihb (18 commits)")[![meldtown](https://avatars.githubusercontent.com/u/13124636?v=4)](https://github.com/meldtown "meldtown (13 commits)")[![Mulderua](https://avatars.githubusercontent.com/u/12249206?v=4)](https://github.com/Mulderua "Mulderua (11 commits)")[![vixit](https://avatars.githubusercontent.com/u/8641532?v=4)](https://github.com/vixit "vixit (9 commits)")[![s1nz](https://avatars.githubusercontent.com/u/398774?v=4)](https://github.com/s1nz "s1nz (9 commits)")[![krasilich](https://avatars.githubusercontent.com/u/497996?v=4)](https://github.com/krasilich "krasilich (1 commits)")[![scrutinizer-auto-fixer](https://avatars.githubusercontent.com/u/6253494?v=4)](https://github.com/scrutinizer-auto-fixer "scrutinizer-auto-fixer (1 commits)")[![mzeis](https://avatars.githubusercontent.com/u/371060?v=4)](https://github.com/mzeis "mzeis (1 commits)") ### Code Quality TestsPHPUnit ### Embed Badge ![Health badge](/badges/diamante-desk-application/health.svg) ``` [![Health](https://phpackages.com/badges/diamante-desk-application/health.svg)](https://phpackages.com/packages/diamante-desk-application) ``` ### Alternatives [shopware/platform The Shopware e-commerce core 3.3k1.5M3](/packages/shopware-platform)[magento/community-edition Magento 2 (Open Source) 12.1k52.1k10](/packages/magento-community-edition)[wheelpros/fitment-platform-api Magento 2 (Open Source) 12.1k1.2k](/packages/wheelpros-fitment-platform-api)[shopware/core Shopware platform is the core for all Shopware ecommerce products. 595.2M386](/packages/shopware-core)[sulu/article-bundle Bundle for managing localized content-rich entities like blog-posts in the Sulu content management system 66409.6k2](/packages/sulu-article-bundle)[roadiz/roadiz Roadiz is a modern CMS based on a polymorphic content-schema system which can handle many types of services. 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