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[API Development](/categories/api) 4. / 5. daktela/daktela-v6-php-mcp-server ActiveLibrary[API Development](/categories/api) daktela/daktela-v6-php-mcp-server ================================= Read-only MCP server for the Daktela contact center REST API v6 0.1.1(1mo ago)00proprietaryPHPPHP >=8.2CI passing Since Feb 27Pushed 1mo agoCompare [ Source](https://github.com/Daktela/daktela-v6-php-mcp-server)[ Packagist](https://packagist.org/packages/daktela/daktela-v6-php-mcp-server)[ Docs](https://github.com/Daktela/daktela-v6-php-mcp-server)[ RSS](/packages/daktela-daktela-v6-php-mcp-server/feed)WikiDiscussions main Synced 1mo ago READMEChangelogDependencies (20)Versions (3)Used By (0) daktela-v6-php-mcp-server ========================= [](#daktela-v6-php-mcp-server) > **Beta**: This project is in early beta. APIs, tool names, and output formats may change in future releases. Read-only [MCP](https://modelcontextprotocol.io/) server for the [Daktela](https://www.daktela.com/) contact center REST API v6. Gives any MCP-compatible LLM client (Claude, Cursor, etc.) full read access to tickets, calls, emails, chats, contacts, CRM records, campaigns, and real-time agent status. Why --- [](#why) A contact center generates thousands of interactions daily — calls, emails, chats across multiple channels. The raw data is all in Daktela, but extracting insight from it requires either manual review or custom reporting. This server bridges Daktela to an LLM, letting you run analysis that would be impractical to do by hand: - **Email quality audit** — flag negative sentiment, unprofessional tone, and lost deals across all recent emails - **Call transcript analysis** — identify escalations, knowledge gaps, and unmet commitments from call recordings - **Sales pipeline review** — assess deal health across ticket stages, rank by urgency, and recommend actions The LLM reads the actual conversation content — email bodies, chat messages, call transcripts — and applies judgment that no dashboard or filter can replicate. Tools ----- [](#tools) 43 read-only tools organized by domain: CategoryTools**Tickets**`count_tickets`, `get_ticket`, `get_ticket_detail`, `list_account_tickets`, `list_ticket_categories`, `list_tickets`**Activities**`count_activities`, `get_activity`, `list_activities`**Calls**`count_calls`, `get_call`, `get_call_transcript`, `list_call_transcripts`, `list_calls`**Emails**`count_emails`, `get_email`, `list_emails`**Messaging**`count_chats`, `get_chat`, `list_chats` (supports webchat, SMS, Messenger, Instagram, WhatsApp, Viber)**Contacts & CRM**`count_accounts`, `count_contacts`, `count_crm_records`, `get_account`, `get_contact`, `get_crm_record`, `list_accounts`, `list_contacts`, `list_crm_records`**Campaigns**`count_campaign_records`, `get_campaign_record`, `list_campaign_records`, `list_campaign_types`**Reference data**`list_groups`, `list_pauses`, `list_queues`, `list_statuses`, `list_templates`, `list_users`**Real-time**`list_realtime_sessions`**Knowledge base**`get_article`, `list_article_folders`, `list_articles`All list tools support pagination (`skip`, `take`), sorting, and contextual filters (stage, priority, date range, user, queue, etc.). Input parameters are validated against enum values with clear error messages. Prompts ------- [](#prompts) 4 built-in prompt templates for common analysis workflows: PromptDescription`email_quality_audit`Audit email quality — flags negative sentiment, unprofessional tone, and lost deals`sales_pipeline_review`Review open sales tickets, assess deal health, and recommend actions`call_quality_review`Review call transcripts for escalations, knowledge gaps, and coaching opportunities`daily_call_analysis`Full AI-scored daily call analysis — flags churn risk, AI product issues, and handling qualityResources --------- [](#resources) ResourceURIDescriptionInstance info`daktela://instance`Connected Daktela instance URL and API versionField schema`daktela://schema`Entity definitions, relationships, and valid filter valuesGetting started --------------- [](#getting-started) ### Prerequisites [](#prerequisites) - PHP 8.2+ - Composer - A Daktela instance with a user account that has API read access ### Install [](#install) ``` git clone https://github.com/Daktela/daktela-v6-php-mcp-server.git cd daktela-v6-php-mcp-server composer install ``` ### Run with Claude Desktop [](#run-with-claude-desktop) Add to your Claude Desktop configuration (`claude_desktop_config.json`): **With Docker (recommended):** ``` { "mcpServers": { "daktela": { "command": "docker", "args": [ "run", "-i", "--rm", "-e", "DAKTELA_URL=https://your-instance.daktela.com", "-e", "DAKTELA_ACCESS_TOKEN=your-api-token", "daktela-v6-php-mcp-server" ] } } } ``` **With PHP directly:** ``` { "mcpServers": { "daktela": { "command": "php", "args": ["/path/to/daktela-v6-php-mcp-server/bin/server.php"], "env": { "DAKTELA_URL": "https://your-instance.daktela.com", "DAKTELA_ACCESS_TOKEN": "your-api-token" } } } } ``` ### Run with Docker [](#run-with-docker) ``` # Build the production image docker build -f Dockerfile.prod -t daktela-v6-php-mcp-server . # Run with stdio transport docker run -i --rm \ -e DAKTELA_URL=https://your-instance.daktela.com \ -e DAKTELA_ACCESS_TOKEN=your-api-token \ daktela-v6-php-mcp-server # Run HTTP server (for remote deployments) docker run --rm -p 8080:8080 \ -e DAKTELA_URL=https://your-instance.daktela.com \ -e DAKTELA_ACCESS_TOKEN=your-api-token \ daktela-v6-php-mcp-server php bin/http-server.php ``` ### Deploy as HTTP server [](#deploy-as-http-server) For shared or remote deployments (e.g., Cloud Run), the server runs in streamable-http mode where each client passes credentials via HTTP headers: ``` gcloud run deploy daktela-v6-php-mcp-server \ --source . \ --dockerfile Dockerfile.prod \ --region europe-west1 \ --allow-unauthenticated \ --memory 1Gi ``` Architecture ------------ [](#architecture) ``` src/ ├── DaktelaMcpServer.php Main server — registers tools, prompts, resources ├── Version.php Version from composer.json ├── Auth/ Authentication & URL validation ├── Cache/ Reference data caching (TTL) ├── Client/ Daktela API client wrapper ├── Config/ Configuration resolution (env vars) ├── Enum/ PHP enums (TicketStage, Priority, Direction, etc.) ├── Filter/ Query filter & date range builders ├── Formatter/ Markdown output formatters per entity ├── Http/ HTTP request handler (CORS, health, routing) ├── Log/ Structured JSON logger (stderr) ├── Prompt/ MCP prompt templates ├── Resolver/ Name resolution (users, folders, tags) ├── Resource/ MCP resources (instance info, schema) ├── Session/ Session store for HTTP mode ├── Tool/ 11 tool classes (tickets, calls, emails, etc.) └── Validation/ Input validation using PHP enums ``` Configuration ------------- [](#configuration) Environment variableDefaultDescription`DAKTELA_URL`—Daktela instance URL (required)`DAKTELA_ACCESS_TOKEN`—API access token (required)`CACHE_ENABLED``true`Enable reference data cache`CACHE_TTL_SECONDS``3600`Cache TTL in secondsSee `.env.example` for a template. Development ----------- [](#development) ``` # Run in Docker (as per project convention) docker compose run php composer install docker compose run php composer test docker compose run php composer analyse docker compose run php vendor/bin/php-cs-fixer fix --dry-run --diff ``` License ------- [](#license) Proprietary. Requires an active [Daktela](https://www.daktela.com/) Contact Center license. See [LICENSE](LICENSE) for details. ### Health Score 35 — LowBetter than 80% of packages Maintenance91 Actively maintained with recent releases Popularity0 Limited adoption so far Community6 Small or concentrated contributor base Maturity37 Early-stage or recently created project Bus Factor1 Top contributor holds 100% of commits — single point of failure How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** — Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Every ~30 days Total 2 Last Release 43d ago ### Community Maintainers ![](https://www.gravatar.com/avatar/a1e18a8b3e3d53181c606232eb754e52b280388457cda3d626b6ac8eba057733?d=identicon)[marwain91](/maintainers/marwain91) --- Top Contributors [![marwain91](https://avatars.githubusercontent.com/u/9109986?v=4)](https://github.com/marwain91 "marwain91 (2 commits)") --- Tags mcpapi clientdaktelaModel Context Protocolcontact-center ### Code Quality TestsPHPUnit Static AnalysisPHPStan Code StylePHP CS Fixer Type Coverage Yes ### Embed Badge ![Health badge](/badges/daktela-daktela-v6-php-mcp-server/health.svg) ``` [![Health](https://phpackages.com/badges/daktela-daktela-v6-php-mcp-server/health.svg)](https://phpackages.com/packages/daktela-daktela-v6-php-mcp-server) ``` ### Alternatives [shopware/platform The Shopware e-commerce core 3.3k1.5M3](/packages/shopware-platform)[shopware/core Shopware platform is the core for all Shopware ecommerce products. 595.2M386](/packages/shopware-core)[wordpress/mcp-adapter Adapter for Abilities API, letting WordPress abilities to be used as MCP tools, resources or prompts 74855.8k1](/packages/wordpress-mcp-adapter)[commercetools/commercetools-sdk The official PHP SDK for the commercetools Composable Commerce APIs 19281.5k](/packages/commercetools-commercetools-sdk)[webit/w-firma-api wFirma.pl API 1820.2k](/packages/webit-w-firma-api)[symfony/ai-mate AI development assistant MCP server for Symfony projects 1624.9k11](/packages/symfony-ai-mate) PHPackages © 2026 [Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)