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5. coldtrick/user\_support

ActiveElgg-plugin[Utility & Helpers](/categories/utility)

coldtrick/user\_support
=======================

Offers different community master features to support your users

v13.0(3w ago)142.4k4[1 issues](https://github.com/ColdTrick/user_support/issues)GPL-2.0-onlyPHP

Since Dec 12Pushed 1mo ago5 watchersCompare

[ Source](https://github.com/ColdTrick/user_support)[ Packagist](https://packagist.org/packages/coldtrick/user_support)[ Docs](https://www.coldtrick.com)[ Fund](https://www.paypal.me/ColdTrick)[ GitHub Sponsors](https://github.com/ColdTrick)[ RSS](/packages/coldtrick-user-support/feed)WikiDiscussions master Synced 3w ago

READMEChangelog (10)DependenciesVersions (38)Used By (0)

User Support
============

[](#user-support)

[![Elgg 7.0](https://camo.githubusercontent.com/423f166548449e860ac4466d88666ed84d332bb93d5b6b9caa8c8a75806ad841/68747470733a2f2f696d672e736869656c64732e696f2f62616467652f456c67672d372e302d677265656e2e737667)](https://camo.githubusercontent.com/423f166548449e860ac4466d88666ed84d332bb93d5b6b9caa8c8a75806ad841/68747470733a2f2f696d672e736869656c64732e696f2f62616467652f456c67672d372e302d677265656e2e737667)[![Lint Checks](https://github.com/ColdTrick/user_support/actions/workflows/lint.yml/badge.svg?event=push)](https://github.com/ColdTrick/user_support/actions/workflows/lint.yml/badge.svg?event=push)[![Latest Stable Version](https://camo.githubusercontent.com/1d67105422df15f5e93da4f8a678207cfa96c59a690506cc6a0107634772b53e/68747470733a2f2f706f7365722e707567782e6f72672f636f6c64747269636b2f757365725f737570706f72742f762f737461626c652e737667)](https://packagist.org/packages/coldtrick/user_support)[![License](https://camo.githubusercontent.com/60ab635944ec98ea93e35b9415930571d07a5ea4f084ec476fcba4b3e95d509d/68747470733a2f2f706f7365722e707567782e6f72672f636f6c64747269636b2f757365725f737570706f72742f6c6963656e73652e737667)](https://packagist.org/packages/coldtrick/user_support)

Offers different community master features to support your users.

Features
--------

[](#features)

- Contextual Help: Write help text on the page where it applies
- Support Tickets

    - Allow your users to ask a question
    - Assign Support Staff to handle tickets
    - Get notifications when
        - A new ticket is (re) opened
        - A ticket is closed
        - A comment has been made on a ticket
- FAQ

    - add site and group FAQ's
    - promote support tickets to FAQ items
    - organize FAQ's with tags
    - search FAQ by multiple tags and free text search

###  Health Score

55

—

FairBetter than 97% of packages

Maintenance92

Actively maintained with recent releases

Popularity29

Limited adoption so far

Community8

Small or concentrated contributor base

Maturity75

Established project with proven stability

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

###  Release Activity

Cadence

Every ~98 days

Recently: every ~107 days

Total

36

Last Release

25d ago

Major Versions

v8.1 → v9.02023-06-02

v9.1 → v10.02023-11-30

v10.0 → v11.02024-06-28

v11.3 → v12.02025-11-13

v12.0 → v13.02026-05-29

### Community

Maintainers

![](https://www.gravatar.com/avatar/a4ac1d6abe137b2a78bd0527b3c1f085be51c6a8f70e2fd81fcd7fac3d8d59bf?d=identicon)[jeabakker](/maintainers/jeabakker)

---

Tags

pluginelggsupportFAQ

### Embed Badge

![Health badge](/badges/coldtrick-user-support/health.svg)

```
[![Health](https://phpackages.com/badges/coldtrick-user-support/health.svg)](https://phpackages.com/packages/coldtrick-user-support)
```

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