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[Utility & Helpers](/categories/utility) 4. / 5. azaharizaman/nexus-customer-service-operations ActiveLibrary[Utility & Helpers](/categories/utility) azaharizaman/nexus-customer-service-operations ============================================== Nexus CustomerServiceOperations Orchestrator - Post-sales support and service excellence coordination v0.1.0-alpha1(1mo ago)00MITPHPPHP ^8.3 Since May 5Pushed 1mo agoCompare [ Source](https://github.com/azaharizaman/nexus-customer-service-operations)[ Packagist](https://packagist.org/packages/azaharizaman/nexus-customer-service-operations)[ RSS](/packages/azaharizaman-nexus-customer-service-operations/feed)WikiDiscussions main Synced 1w ago READMEChangelogDependencies (3)Versions (2)Used By (0) Nexus CustomerServiceOperations Orchestrator ============================================ [](#nexus-customerserviceoperations-orchestrator) **Post-Sales Support and Service Excellence Coordination** [![PHP Version](https://camo.githubusercontent.com/ef0054230522e542bc1f908ac005c6c75888dea255bac910f9015e12095e31d7/68747470733a2f2f696d672e736869656c64732e696f2f62616467652f7068702d253545382e332d626c7565)](https://www.php.net/)[![License](https://camo.githubusercontent.com/f8df3091bbe1149f398a5369b2c39e896766f9f6efba3477c63e9b4aa940ef14/68747470733a2f2f696d672e736869656c64732e696f2f62616467652f6c6963656e73652d4d49542d677265656e)](LICENSE) Overview -------- [](#overview) `Nexus\CustomerServiceOperations` orchestrates the complete **Customer Support Lifecycle**, connecting customer requests with internal knowledge and resources. It coordinates workflows across CRM, Messaging, Content, Document, and Workflow domains. --- Progressive Disclosure Philosophy --------------------------------- [](#progressive-disclosure-philosophy) This orchestrator scales with your business needs: ### Tier 1: Essential (Small Business) [](#tier-1-essential-small-business) - Basic Ticket Creation & Lifecycle - Simple Email Messaging - Basic Knowledge Base Lookup - Manual Agent Assignment ### Tier 2: Growth (Mid-Market) [](#tier-2-growth-mid-market) - Ticket Prioritization & Categorization - Multi-channel Messaging (Email, SMS) - Basic SLA Management (Response Time tracking) - Customer Interaction History Integration ### Tier 3: Enterprise (Large Corporation) [](#tier-3-enterprise-large-corporation) - Intelligent Ticket Routing (Skills-based) - Advanced SLA Escalations (Multi-level, automatic reassignment) - Knowledge-Infused Automated Suggestions for agents - Ticket Attachments & Case Files management - Complex Workflow State Machines --- Architecture ------------ [](#architecture) ``` src/ ├── Contracts/ # Orchestrator interfaces (dependency inversion) │ ├── TicketInterface.php │ ├── CustomerInterface.php │ ├── AgentInterface.php │ ├── MessageInterface.php │ ├── KnowledgeBaseArticleInterface.php │ ├── SlaInterface.php │ ├── TicketRepositoryInterface.php │ ├── TicketLifecycleWorkflowInterface.php │ └── ... ├── Coordinators/ # Stateless traffic cops │ ├── TicketRoutingCoordinator.php │ ├── KnowledgeSuggestionCoordinator.php │ └── ... ├── Workflows/ # Stateful long-running processes │ ├── TicketLifecycleWorkflow.php │ ├── SlaEscalationWorkflow.php │ └── ... ├── Services/ # Pure business calculations │ ├── SlaCalculator.php │ ├── AgentSkillMatcher.php │ └── ... ├── Listeners/ # Event reactors │ ├── OnTicketCreatedRouteTicket.php │ ├── OnSlaBreachedEscalate.php │ └── ... ├── Rules/ # Validation constraints │ ├── SlaComplianceRule.php │ ├── AgentAvailabilityRule.php │ └── ... ├── DataProviders/ # Cross-package data aggregation │ ├── TicketContextProvider.php │ └── ... ├── DTOs/ # Strict data contracts │ ├── TicketDTO.php │ ├── RoutingResultDTO.php │ └── ... ├── Enums/ # Type-safe enumerations │ ├── TicketStatus.php │ ├── TicketPriority.php │ ├── SlaStatus.php │ └── ... └── Exceptions/ # Domain-specific errors ├── TicketNotFoundException.php ├── SlaBreachException.php └── ... ``` --- Event-Driven Integration ------------------------ [](#event-driven-integration) ### Events Published [](#events-published) EventWhen Fired`TicketCreatedEvent`New support ticket submitted`TicketAssignedEvent`Ticket assigned to an agent`TicketResolvedEvent`Ticket marked as resolved`SlaBreachedEvent`SLA threshold exceeded`MessageSentEvent`Communication sent to customer### Event Listeners [](#event-listeners) Listens ToListenerAction`TicketCreatedEvent``RouteTicketListener`Run intelligent routing`TicketCreatedEvent``InitializeSlaListener`Set SLA deadlines`SlaBreachedEvent``EscalateTicketListener`Trigger escalation workflow--- Progressive Disclosure Matrix ----------------------------- [](#progressive-disclosure-matrix) FeatureTier 1 (SMB)Tier 2 (Mid)Tier 3 (Enterprise)Ticket Lifecycle✅✅✅Email Messaging✅✅✅Manual Assignment✅✅✅KB Lookup✅✅✅Prioritization-✅✅SMS Messaging-✅✅Basic SLA Tracking-✅✅Intelligent Routing--✅Advanced Escalations--✅Agent Suggestions--✅File Attachments--✅--- Installation ------------ [](#installation) ``` composer require azaharizaman/nexus-customer-service-operations ``` ### Required Dependencies (via Adapters) [](#required-dependencies-via-adapters) PackagePurpose`Nexus\CRM`Customer profiles, contact history`Nexus\Messaging`Multi-channel communication`Nexus\Content`Knowledge base articles`Nexus\Document`Ticket attachments`Nexus\Workflow`SLA state machines--- License ------- [](#license) MIT License - See [LICENSE](LICENSE) file. ### Health Score 35 — LowBetter than 77% of packages Maintenance93 Actively maintained with recent releases Popularity0 Limited adoption so far Community8 Small or concentrated contributor base Maturity34 Early-stage or recently created project Bus Factor1 Top contributor holds 60% of commits — single point of failure How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** — Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Unknown Total 1 Last Release 36d ago ### Community Maintainers ![](https://avatars.githubusercontent.com/u/117408?v=4)[Azahari Zaman](/maintainers/azaharizaman)[@azaharizaman](https://github.com/azaharizaman) --- Top Contributors [![azaharizaman](https://avatars.githubusercontent.com/u/117408?v=4)](https://github.com/azaharizaman "azaharizaman (3 commits)")[![google-labs-jules[bot]](https://avatars.githubusercontent.com/in/842251?v=4)](https://github.com/google-labs-jules[bot] "google-labs-jules[bot] (2 commits)") --- Tags Knowledge Basecustomer serviceorchestratorticketingslanexus ### Code Quality TestsPHPUnit ### Embed Badge ![Health badge](/badges/azaharizaman-nexus-customer-service-operations/health.svg) ``` [![Health](https://phpackages.com/badges/azaharizaman-nexus-customer-service-operations/health.svg)](https://phpackages.com/packages/azaharizaman-nexus-customer-service-operations) ``` ### Alternatives [symfony/symfony The Symfony PHP framework 31.4k86.9M2.2k](/packages/symfony-symfony)[phpro/soap-client A general purpose SoapClient library 8955.9M52](/packages/phpro-soap-client)[symfony/mailer Helps sending emails 1.6k394.6M1.3k](/packages/symfony-mailer)[web-auth/webauthn-lib FIDO2/Webauthn Support For PHP 1237.8M117](/packages/web-auth-webauthn-lib)[web-auth/webauthn-framework FIDO2/Webauthn library for PHP and Symfony Bundle. 51090.8k2](/packages/web-auth-webauthn-framework)[ecotone/ecotone Enterprise architecture layer for Laravel and Symfony — CQRS, Event Sourcing, Durable Workflows (Sagas, Orchestrators), Projections, and Outbox messaging via PHP attributes. 562565.8k41](/packages/ecotone-ecotone) PHPackages © 2026 [Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)