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5. awesome-support/awesome-support

ActiveWordpress-plugin[Utility & Helpers](/categories/utility)

awesome-support/awesome-support
===============================

Awesome Support is the most versatile support plugin for WordPress

6.3.7(4mo ago)1112578[80 issues](https://github.com/Awesome-Support/Awesome-Support/issues)[1 PRs](https://github.com/Awesome-Support/Awesome-Support/pulls)GPL-2.0-or-laterPHPPHP >=7.1CI passing

Since Nov 25Pushed 1mo ago11 watchersCompare

[ Source](https://github.com/Awesome-Support/Awesome-Support)[ Packagist](https://packagist.org/packages/awesome-support/awesome-support)[ Docs](https://getawesomesupport.com)[ RSS](/packages/awesome-support-awesome-support/feed)WikiDiscussions develop Synced 1mo ago

READMEChangelog (10)Dependencies (2)Versions (235)Used By (0)Security (1)

Awesome Support
===============

[](#awesome-support)

[![Build Status](https://camo.githubusercontent.com/bed734e671916ffd52b87b9c6ab599a5c1b55256833caaefcce25d61d0907869/68747470733a2f2f7472617669732d63692e6f72672f417765736f6d652d537570706f72742f417765736f6d652d537570706f72742e7376673f6272616e63683d646576656c6f70)](https://travis-ci.org/Awesome-Support/Awesome-Support) [![Scrutinizer Code Quality](https://camo.githubusercontent.com/7f49ed91b0c85efd09f4e0a4345c14a54fc245c2c7b30dfb323703b687155be8/68747470733a2f2f7363727574696e697a65722d63692e636f6d2f672f417765736f6d652d537570706f72742f417765736f6d652d537570706f72742f6261646765732f7175616c6974792d73636f72652e706e673f623d6d6173746572)](https://scrutinizer-ci.com/g/Awesome-Support/Awesome-Support/?branch=master) [![Code Coverage](https://camo.githubusercontent.com/b9dce6b7f98bb632ab99740731a2cf10cb0744df78bf32411e1a0e937564854f/68747470733a2f2f7363727574696e697a65722d63692e636f6d2f672f417765736f6d652d537570706f72742f417765736f6d652d537570706f72742f6261646765732f636f7665726167652e706e673f623d6d6173746572)](https://scrutinizer-ci.com/g/Awesome-Support/Awesome-Support/?branch=master)

Awesome Support is the most advanced ticketing system for WordPress. It is the result of two years of work, research and improvement. Most of its features are an answer to users requests and that's what makes it the best support plugin for WordPress.

Requirements
------------

[](#requirements)

- WordPress 4.0+
- PHP 5.6+

Below are some info from the plugin's repository on [WordPress.org](https://wordpress.org/plugins/awesome-support/).

[![WordPress plugin](https://camo.githubusercontent.com/81f1acc606353c1214c983f4fde0f44c27de1a48574e7903a678f69632bb11cb/68747470733a2f2f696d672e736869656c64732e696f2f776f726470726573732f706c7567696e2f762f417765736f6d652d537570706f72742e7376673f7374796c653d666c6174)](https://camo.githubusercontent.com/81f1acc606353c1214c983f4fde0f44c27de1a48574e7903a678f69632bb11cb/68747470733a2f2f696d672e736869656c64732e696f2f776f726470726573732f706c7567696e2f762f417765736f6d652d537570706f72742e7376673f7374796c653d666c6174) [![Tested WordPress version](https://camo.githubusercontent.com/fb40c54c2d40320b9fc0a282483b773cae41357a6013a7182bf24278b91812ea/68747470733a2f2f696d672e736869656c64732e696f2f776f726470726573732f762f417765736f6d652d537570706f72742e7376673f7374796c653d666c6174)](https://camo.githubusercontent.com/fb40c54c2d40320b9fc0a282483b773cae41357a6013a7182bf24278b91812ea/68747470733a2f2f696d672e736869656c64732e696f2f776f726470726573732f762f417765736f6d652d537570706f72742e7376673f7374796c653d666c6174) [![WordPress.org rating](https://camo.githubusercontent.com/9dfbc7fe55e33d85b8d43018339adc64f7d3dee4c8f5ea0b0fa87d97bb517bff/68747470733a2f2f696d672e736869656c64732e696f2f776f726470726573732f706c7567696e2f722f417765736f6d652d537570706f72742e7376673f7374796c653d666c6174)](https://camo.githubusercontent.com/9dfbc7fe55e33d85b8d43018339adc64f7d3dee4c8f5ea0b0fa87d97bb517bff/68747470733a2f2f696d672e736869656c64732e696f2f776f726470726573732f706c7567696e2f722f417765736f6d652d537570706f72742e7376673f7374796c653d666c6174) ![Wordpress](https://camo.githubusercontent.com/ecbc086e1f86701b0b557d377abb3b9f12c013204bd70539d39d02b40d75d6c4/68747470733a2f2f696d672e736869656c64732e696f2f776f726470726573732f706c7567696e2f64742f417765736f6d652d537570706f72742e7376673f7374796c653d666c6174)

Installation
------------

[](#installation)

To get started right away:

```
git clone git@github.com:Awesome-Support/Awesome-Support.git awesome-support && cd awesome-support && composer install && npm install

```

### Not a developer?

[](#not-a-developer)

If you're not a developer you're better off using the [production version available on WordPress.org](https://wordpress.org/plugins/awesome-support/).

### Dependencies

[](#dependencies)

*If you're not familiar with Composer you should have a look at the [quick start guide](https://getcomposer.org/doc/00-intro.md).*

The development version works a little differently than the production version. The GitHub repo is "raw": the plugin dependencies aren't present.

#### Requirements

[](#requirements-1)

In order to work with the development branch you need the following on your development environment:

- [Composer](https://getcomposer.org)
- [Node.js](http://nodejs.org/)

We use automated scripts to build the production version with all the required files, but if you wish to contribute or simply try the latest features on the development branch, you will need to install the dependencies manually.

Don't sweat it! It's no big deal. Dependencies are managed by Composer. Once you downloaded the `master` branch, there is only one thing you need to do: open the terminal at the plugin's location and type

```
composer install

```

This command will do a few things for you:

1. Install the plugin dependencies (via Composer)
2. Install Grunt & all Grunt modules (via `npm install`)
3. You should now be able to launch the default Grunt task with `grunt`

Contributing
------------

[](#contributing)

If you want to contribute to the plugin or just follow the development, all chats will be held on the Gitter channel.

[![Gitter](https://camo.githubusercontent.com/abe08b740a4156153736f791393ec4da6619c4be73212e75769f52edacc0e2b5/68747470733a2f2f6261646765732e6769747465722e696d2f4a6f696e253230436861742e737667)](https://gitter.im/ThemeAvenue/Awesome-Support?utm_source=badge&utm_medium=badge&utm_campaign=pr-badge&utm_content=badge)

###  Health Score

54

—

FairBetter than 97% of packages

Maintenance70

Regular maintenance activity

Popularity26

Limited adoption so far

Community32

Small or concentrated contributor base

Maturity78

Established project with proven stability

 Bus Factor2

2 contributors hold 50%+ of commits

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

###  Release Activity

Cadence

Every ~31 days

Recently: every ~60 days

Total

132

Last Release

123d ago

Major Versions

3.6.0\_RC05 → 4.0.0\_RC012017-03-23

4.4.0\_RC12 → 5.0.02018-03-30

5.8.0 → 6.0.02020-05-30

PHP version history (3 changes)3.2.3PHP >=5.3.0

4.0.0\_RC10PHP >=5.6

6.0.0PHP >=7.1

### Community

Maintainers

![](https://www.gravatar.com/avatar/270fb91060b994fdaf930b37ac5208dfab8a9ff59bd44b63f0861f4dbef3dc0f?d=identicon)[julien731](/maintainers/julien731)

![](https://www.gravatar.com/avatar/c5c00f79ffb4488086de095c2d5ca39d2ce59207d158e4d59d0b555a94832751?d=identicon)[elindydotcom](/maintainers/elindydotcom)

---

Top Contributors

[![julien731](https://avatars.githubusercontent.com/u/1441024?v=4)](https://github.com/julien731 "julien731 (1203 commits)")[![elindydotcom](https://avatars.githubusercontent.com/u/14543175?v=4)](https://github.com/elindydotcom "elindydotcom (1025 commits)")[![minhnh6](https://avatars.githubusercontent.com/u/18547429?v=4)](https://github.com/minhnh6 "minhnh6 (217 commits)")[![siamkreative](https://avatars.githubusercontent.com/u/1778633?v=4)](https://github.com/siamkreative "siamkreative (210 commits)")[![rwkiii](https://avatars.githubusercontent.com/u/5002167?v=4)](https://github.com/rwkiii "rwkiii (202 commits)")[![tednh](https://avatars.githubusercontent.com/u/84841937?v=4)](https://github.com/tednh "tednh (197 commits)")[![tahir1235](https://avatars.githubusercontent.com/u/5295646?v=4)](https://github.com/tahir1235 "tahir1235 (179 commits)")[![rollybueno](https://avatars.githubusercontent.com/u/16076280?v=4)](https://github.com/rollybueno "rollybueno (112 commits)")[![alaca](https://avatars.githubusercontent.com/u/4222590?v=4)](https://github.com/alaca "alaca (66 commits)")[![1naveengiri](https://avatars.githubusercontent.com/u/24760592?v=4)](https://github.com/1naveengiri "1naveengiri (66 commits)")[![57-house](https://avatars.githubusercontent.com/u/57751261?v=4)](https://github.com/57-house "57-house (34 commits)")[![dnjiegnam](https://avatars.githubusercontent.com/u/100214578?v=4)](https://github.com/dnjiegnam "dnjiegnam (26 commits)")[![nmoinvaz](https://avatars.githubusercontent.com/u/1364432?v=4)](https://github.com/nmoinvaz "nmoinvaz (22 commits)")[![Mohal](https://avatars.githubusercontent.com/u/1684230?v=4)](https://github.com/Mohal "Mohal (20 commits)")[![yeisonbp](https://avatars.githubusercontent.com/u/58186631?v=4)](https://github.com/yeisonbp "yeisonbp (17 commits)")[![Ninos](https://avatars.githubusercontent.com/u/1012403?v=4)](https://github.com/Ninos "Ninos (13 commits)")[![elghazal-a](https://avatars.githubusercontent.com/u/3420850?v=4)](https://github.com/elghazal-a "elghazal-a (11 commits)")[![rudashi](https://avatars.githubusercontent.com/u/5038647?v=4)](https://github.com/rudashi "rudashi (11 commits)")[![dependabot[bot]](https://avatars.githubusercontent.com/in/29110?v=4)](https://github.com/dependabot[bot] "dependabot[bot] (10 commits)")[![Spatovaliyski](https://avatars.githubusercontent.com/u/13628124?v=4)](https://github.com/Spatovaliyski "Spatovaliyski (8 commits)")

---

Tags

supporthelpticketshelpdeskticketingsupport staff

###  Code Quality

TestsPHPUnit

### Embed Badge

![Health badge](/badges/awesome-support-awesome-support/health.svg)

```
[![Health](https://phpackages.com/badges/awesome-support-awesome-support/health.svg)](https://phpackages.com/packages/awesome-support-awesome-support)
```

###  Alternatives

[hackzilla/ticket-bundle

This Bundle provides multilingual ticketing functionality for Symfony applications.

6529.3k1](/packages/hackzilla-ticket-bundle)[balping/ticketit-app

Ticketit, the simple helpdesk tickets system pre-installed in Laravel

136.6k](/packages/balping-ticketit-app)[binshops/laravel-ticket

A simple ticketing system for Laravel 5.1 – 5.8 and 6.\* - 7.\* - 8.\* - 9.\* - 10.\* -which integrates smoothly with Laravel default users and auth system

261.0k](/packages/binshops-laravel-ticket)

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