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[Utility & Helpers](/categories/utility) 4. / 5. ashokdubariya/ctrrm ActiveProject[Utility & Helpers](/categories/utility) ashokdubariya/ctrrm =================== A self-hosted SaaS platform for detecting early warning signals when client relationships are at risk 1.0.0(3mo ago)00proprietaryBladePHP ^8.1 Since Jan 29Pushed 3mo agoCompare [ Source](https://github.com/ashokdubariya/laravel-ctrrm)[ Packagist](https://packagist.org/packages/ashokdubariya/ctrrm)[ RSS](/packages/ashokdubariya-ctrrm/feed)WikiDiscussions main Synced 1mo ago READMEChangelog (1)Dependencies (11)Versions (2)Used By (0) Client Trust & Relationship Risk Monitor ============================================ [](#client-trust--relationship-risk-monitor) **A self-hosted SaaS platform for detecting early warning signals when client relationships are at risk** --- 🎯 Product Overview ------------------ [](#-product-overview) This is NOT a CRM. This is NOT a Helpdesk. This is NOT an Invoicing system. **This is a relationship intelligence & risk detection platform** for small businesses, agencies, freelancers, and service companies. ### The Problem We Solve [](#the-problem-we-solve) Businesses lose clients not because of bad service, but because of: - Broken promises and missed commitments - Silent disengagement - Unnoticed sentiment shifts - Poor communication cadence - Trust erosion happening invisibly **By the time you notice, revenue is already lost.** ### Our Solution [](#our-solution) A lightweight monitoring system that: - Tracks non-financial commitments (the promises that build trust) - Monitors communication patterns (detects silence before it's too late) - Calculates transparent relationship health scores - Triggers early warning alerts - Works perfectly WITHOUT AI (AI is optional) --- 🚀 Core Features --------------- [](#-core-features) ### 1. Commitment & Promise Tracking [](#1-commitment--promise-tracking) Track delivery dates, feature promises, support actions, and follow-ups. Never forget a commitment again. ### 2. Relationship Health Scoring Engine [](#2-relationship-health-scoring-engine) Transparent, rule-based scoring system. No black-box algorithms. Fully configurable weights and thresholds. ### 3. Early Warning System [](#3-early-warning-system) Automatic alerts when: - Trust score drops - Commitments are missed - Client goes silent - Sentiment turns negative ### 4. Interaction Logging [](#4-interaction-logging) Log all meaningful touchpoints: meetings, calls, emails, tickets. Build a complete relationship timeline. ### 5. Risk Dashboard [](#5-risk-dashboard) See all at-risk clients at a glance. Prioritize outreach based on data, not gut feeling. ### 6. Relationship Timeline [](#6-relationship-timeline) Chronological view of commitments, interactions, breaches, and recoveries. ### 7. Reports & Analytics [](#7-reports--analytics) - Clients at risk - Commitment success rates - Response time analysis - Churn signal detection ### 8. Team Management [](#8-team-management) Role-based access control (Admin, Manager, Team Member). --- 📸 Application Screenshots ------------------------- [](#-application-screenshots) [![](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/01-dashboard.png)](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/01-dashboard.png)[![](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/02-clients.png)](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/02-clients.png)[![](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/03-commitments.png)](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/03-commitments.png)[![](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/04-interactions.png)](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/04-interactions.png)[![](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/05-health-score.png)](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/05-health-score.png)[![](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/06-alerts.png)](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/06-alerts.png)[![](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/07-activity-logs.png)](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/07-activity-logs.png)[![](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/08-reports.png)](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/08-reports.png)[![](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/09-report-heath-trend.png)](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/09-report-heath-trend.png)[![](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/10-report-commitment-performance.png)](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/10-report-commitment-performance.png)[![](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/11-report-interaction-analysis.png)](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/11-report-interaction-analysis.png)[![](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/12-report-client-risk.png)](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/12-report-client-risk.png)[![](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/13-users.png)](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/13-users.png)[![](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/14-your-profile.png)](https://raw.githubusercontent.com/ashokdubariya/laravel-ctrrm/main/screenshots/14-your-profile.png)--- 🛠️ Technical Stack ------------------ [](#️-technical-stack) - **Backend:** PHP 8.1+, Laravel 11+ - **Frontend:** Blade templates, Alpine.js, Tailwind CSS, Font Awesome - **Database:** MySQL 8+ or MariaDB 10.3+ - **Queue:** Laravel Queues for background jobs - **Scheduler:** Laravel Scheduler for cron tasks --- 📋 System Requirements --------------------- [](#-system-requirements) - PHP >= 8.1 - MySQL >= 8.0 or MariaDB >= 10.3 - Composer - Node.js & NPM (for asset compilation) - Web server (Apache/Nginx) ### Required PHP Extensions [](#required-php-extensions) - BCMath - Ctype - Fileinfo - JSON - Mbstring - OpenSSL - PDO - Tokenizer - XML - cURL --- 📦 Installation -------------- [](#-installation) ### Quick Install (Web Installer) [](#quick-install-web-installer) 1. **Upload files** to your server 2. **Navigate** to `https://yourdomain.com/install` 3. **Follow the wizard:** - Requirements check - Database configuration - Automated migration runner - Admin account creation - Installation lock file - Done! --- 🔐 Security ---------- [](#-security) - CSRF protection enabled - SQL injection prevention (Eloquent ORM) - XSS protection (output escaping) - Secure password hashing (bcrypt) - Rate limiting on sensitive routes - Multi-tenant data isolation - Encrypted API keys - Audit logging --- 🎯 Target Users -------------- [](#-target-users) - **Agencies** - Monitor client satisfaction across multiple accounts - **Freelancers** - Never lose a client due to forgotten commitments - **SaaS Founders** - Track customer health beyond MRR - **Consultants** - Maintain strong client relationships - **Service Businesses** - Detect churn signals early --- 💡 Unique Selling Points ----------------------- [](#-unique-selling-points) ### What Makes This Different [](#what-makes-this-different) 1. **Commitment-Centric:** No one else focuses on promises as trust currency 2. **Transparent Scoring:** No black-box AI, fully configurable rules 3. **Non-AI Core:** Works perfectly without AI (AI is additive only) 4. **Self-Hosted:** Full data control, no vendor lock-in 5. **Lightweight:** Not bloated like CRMs, focused on one job 6. **Early Warning:** Proactive, not reactive ### Competition Analysis [](#competition-analysis) FeatureOur ProductTraditional CRMAI-Only ToolsCommitment TrackingCore FeatureNoNoWorks Without AIYesYesNoTransparent ScoringYesNoNoSelf-HostedYesSomeNoEarly Churn DetectionYesLimitedYes--- 🙏 Credits --------- [](#-credits) ### Third-Party Libraries [](#third-party-libraries) - **Laravel** - PHP framework (MIT License) - **Alpine.js** - JavaScript framework (MIT License) - **Tailwind CSS** - CSS framework (MIT License) - **Font Awesome** - Icon set (MIT License) --- 📊 Changelog ----------- [](#-changelog) ### Version 1.0.0 - Initial release [](#version-100---initial-release) - Client Relationship Management - Commitment & Promise Tracking (Core Differentiator) - Relationship Health Scoring Engine - Early Warning Alert System - Interaction & Communication Logging - Multi-Tenant Architecture - User Management - Reporting & Analytics - Timeline & Activity Stream --- Support ------- [](#support) - **Source**: [GitHub Repository](https://github.com/ashokdubariya/laravel-ctrrm) - **Issues**: [GitHub Issues](https://github.com/ashokdubariya/laravel-ctrrm/issues) ### Health Score 34 — LowBetter than 77% of packages Maintenance81 Actively maintained with recent releases Popularity0 Limited adoption so far Community6 Small or concentrated contributor base Maturity42 Maturing project, gaining track record Bus Factor1 Top contributor holds 100% of commits — single point of failure How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** — Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Unknown Total 1 Last Release 100d ago ### Community Maintainers ![](https://www.gravatar.com/avatar/f09ff3ec3fc22f4d87f788868b887484162170a1c44377ec74e23e45c217face?d=identicon)[ashokdubariya](/maintainers/ashokdubariya) --- Top Contributors [![ashokdubariya](https://avatars.githubusercontent.com/u/12961793?v=4)](https://github.com/ashokdubariya "ashokdubariya (2 commits)") --- Tags client-managementcommitment-trackinghealth-scoreinteractionlaravelmulti-tenantrelationship-trackingrisk-managementsaaslaravelsaasmulti-tenantclient-managementrisk-managementrelationship-trackinghealth-scorecommitment-tracking ### Code Quality TestsPHPUnit Code StyleLaravel Pint ### Embed Badge ![Health badge](/badges/ashokdubariya-ctrrm/health.svg) ``` [![Health](https://phpackages.com/badges/ashokdubariya-ctrrm/health.svg)](https://phpackages.com/packages/ashokdubariya-ctrrm) ``` ### Alternatives [bagisto/bagisto Bagisto Laravel E-Commerce 26.2k161.6k7](/packages/bagisto-bagisto)[krayin/laravel-crm Krayin CRM 22.0k32.8k1](/packages/krayin-laravel-crm)[hyn/multi-tenant Run multiple websites using the same laravel installation while keeping tenant specific data separated for fully independant multi-domain setups. 2.6k1.1M9](/packages/hyn-multi-tenant)[unopim/unopim UnoPim Laravel PIM 9.4k1.8k](/packages/unopim-unopim)[tenancy/tenancy Creating multi tenant saas from your Laravel app with ease 1.3k43.6k](/packages/tenancy-tenancy)[blair2004/nexopos The Free Modern Point Of Sale System build with Laravel, TailwindCSS and Vue.js. 1.2k2.3k](/packages/blair2004-nexopos) PHPackages © 2026 [Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)