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[Utility & Helpers](/categories/utility) 4. / 5. anwar/laravel-support ActiveLibrary[Utility & Helpers](/categories/utility) anwar/laravel-support ===================== Support conversations and messaging module 0.0.1(3mo ago)07MITPHPPHP ^8.1 Since Feb 4Pushed 3mo agoCompare [ Source](https://github.com/ringkubd/laravel-support)[ Packagist](https://packagist.org/packages/anwar/laravel-support)[ RSS](/packages/anwar-laravel-support/feed)WikiDiscussions main Synced 1mo ago READMEChangelog (1)Dependencies (4)Versions (2)Used By (0) Anwar Laravel Support πŸ’¬ ======================= [](#anwar-laravel-support-) [![License](https://camo.githubusercontent.com/d40130fefcf799488c7727fb0d3ff0908720e31c0b9bdb6b15df15dec049e8bb/68747470733a2f2f696d672e736869656c64732e696f2f62616467652f6c6963656e73652d4d49542d253233434534363331)](https://camo.githubusercontent.com/d40130fefcf799488c7727fb0d3ff0908720e31c0b9bdb6b15df15dec049e8bb/68747470733a2f2f696d672e736869656c64732e696f2f62616467652f6c6963656e73652d4d49542d253233434534363331)[![PHP](https://camo.githubusercontent.com/3513b2935b425883450c8da659cc10e2b34b8e6be9d441b3a5d5ef5993f9d2f4/68747470733a2f2f696d672e736869656c64732e696f2f62616467652f7068702d253345253344382e312d253233434534363331)](https://camo.githubusercontent.com/3513b2935b425883450c8da659cc10e2b34b8e6be9d441b3a5d5ef5993f9d2f4/68747470733a2f2f696d672e736869656c64732e696f2f62616467652f7068702d253345253344382e312d253233434534363331) A lightweight, production-ready Laravel package that provides support conversations and messaging features (conversations, messages, agents, guests, assignments, reads and broadcasting support channels). --- Table of Contents ----------------- [](#table-of-contents) - [Highlights](#highlights) - [Requirements](#requirements) - [Installation](#installation) - [Configuration](#configuration) - [Usage](#usage) - [Routes / API](#routes--api) - [Broadcast Channels](#broadcast-channels) - [Events](#events) - [Testing & Development](#testing--development) - [Contributing](#contributing) - [License](#license) --- Highlights βœ… ------------ [](#highlights-) - Conversation lifecycle: create, reply, assign, close - Message read tracking and assignment history - Guest support with configurable guards and rate-limits - Built-in Broadcast channels and events for real-time UIs - Policy-based authorization for agents and supervisors - Auto-registers as a Laravel provider (PSR-4: `Anwar\\Support\\`) --- Requirements πŸ”§ -------------- [](#requirements-) - PHP >= 8.1 - Laravel 10.x (or compatible 10.x series) - Illuminate components: database, broadcasting, queue, support --- Installation πŸ“¦ -------------- [](#installation-) For a published package on Packagist: ``` composer require anwar/laravel-support ``` For local development in a monorepo, add to your root `composer.json`: ``` "repositories": [ { "type": "path", "url": "packages/support" } ] ``` Then require the package (example for local dev): ``` composer require anwar/laravel-support:dev-main --prefer-source ``` The package supports Laravel's package auto-discovery. To register manually, add this to `config/app.php` providers: ``` Anwar\Support\SupportServiceProvider::class, ``` ### Publish config [](#publish-config) ``` php artisan vendor:publish --provider="Anwar\Support\SupportServiceProvider" --tag=support-config ``` ### Migrate database [](#migrate-database) The package loads its own migrations automatically. Run: ``` php artisan migrate ``` --- Configuration βš™οΈ ---------------- [](#configuration-️) Configuration file: `config/support.php` Key configuration options include: - `table_prefix` β€” prefix for package tables (default `support_`) - `user_model` β€” your User model class - `guards` β€” `customer` and `agent` guard settings - `middleware` β€” middleware groups for customer/agent APIs - `roles` β€” agent and supervisor role names - `permissions` β€” permission names `view_inbox` and `view_all` - `guest.enabled` β€” allow guest conversations - `rate_limits` β€” customer/guest per-minute messaging throttles Adjust these with your application environment variables (see `SUPPORT_*`). --- Usage 🧭 ------- [](#usage-) ### Routes / API [](#routes--api) Routes are registered under the `/support` prefix (see `src/Routes/api.php`). Customer-facing routes (middleware `support.middleware.customer`): - POST `/support/conversations` β€” Create a conversation - GET `/support/conversations/{conversation}` β€” Show conversation - POST `/support/conversations/{conversation}/messages` β€” Add a message (throttled) - POST `/support/conversations/{conversation}/read` β€” Mark as read - POST `/support/conversations/{conversation}/typing` β€” Typing indicator Agent routes (middleware `support.middleware.agent`): - GET `/support/agent/inbox` β€” Agent inbox - GET `/support/agent/conversations/{conversation}` β€” Show conversation - POST `/support/agent/conversations/{conversation}/assign` β€” Assign conversation - POST `/support/agent/conversations/{conversation}/close` β€” Close conversation - POST `/support/agent/conversations/{conversation}/note` β€” Add internal note ### Broadcast channels [](#broadcast-channels) Defined in `src/Routes/channels.php`: - `support.conversation.{conversationId}` β€” conversation updates - `support.user.{userId}` β€” direct user notifications - `support.agents` β€” agent/supervisor notifications Authorization is delegated to `Anwar\Support\Services\SupportAccess`. ### Events [](#events) The package emits events for your real-time frontend: - `SupportConversationCreated` β€” new conversation - `SupportMessageCreated` β€” new message - `SupportMessageRead` β€” message read update - `SupportConversationAssigned` β€” conversation assignment - `SupportConversationUpdated` β€” conversation metadata/status update - `SupportTyping` β€” typing on/off Each event is broadcasted to relevant channelsβ€”subscribe on the client to update conversation lists and messages in real-time. ### Models [](#models) - `Anwar\Support\Models\Conversation` - `Anwar\Support\Models\Message` - `Anwar\Support\Models\Participant` - `Anwar\Support\Models\Read` - `Anwar\Support\Models\Assignment` - `Anwar\Support\Models\Guest` Use the models directly or rely on the provided API controllers. --- Testing & Development πŸ§ͺ --------------------------- [](#testing--development-) - Run your application test suite from the project root (phpunit) - For local development, you may want to configure the package as a path repository (see installation) and run `composer dump-autoload` after changes Good checks: ``` composer dump-autoload php artisan migrate --seed php artisan test ``` --- Contributing 🀝 -------------- [](#contributing-) Contributions are welcome. - Fork the repo - Create a feature branch - Add tests for new behavior - Send a pull request with a clear description Please follow PSR-12 coding style and add unit/integration tests for new features. --- License ------- [](#license) MIT β€” see the `LICENSE` file. --- Maintainers & Support ------------------------- [](#maintainers--support) - Maintainer: ringkubd (repository owner) - For issues and feature requests, please open an issue on the repository. --- > Base color for package branding: `#CE4631` --- If you'd like, I can also add examples for a JavaScript/Livewire front-end to consume the package's broadcasted events and realtime channels. πŸ”§ ### Health Score 33 β€” LowBetter than 75% of packages Maintenance80 Actively maintained with recent releases Popularity6 Limited adoption so far Community6 Small or concentrated contributor base Maturity33 Early-stage or recently created project Bus Factor1 Top contributor holds 100% of commits β€” single point of failure How is this calculated?**Maintenance (25%)** β€” Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** β€” Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** β€” Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** β€” Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Unknown Total 1 Last Release 103d ago ### Community Maintainers ![](https://www.gravatar.com/avatar/5b1333bbd2f796d53001d6dfbc3327f4c5ae72bca1a67fd4f32ee7375a538004?d=identicon)[ringkubd](/maintainers/ringkubd) --- Top Contributors [![ringkubd](https://avatars.githubusercontent.com/u/20917263?v=4)](https://github.com/ringkubd "ringkubd (1 commits)") ### Embed Badge ![Health badge](/badges/anwar-laravel-support/health.svg) ``` [![Health](https://phpackages.com/badges/anwar-laravel-support/health.svg)](https://phpackages.com/packages/anwar-laravel-support) ``` ### Alternatives [barryvdh/laravel-ide-helper Laravel IDE Helper, generates correct PHPDocs for all Facade classes, to improve auto-completion. 14.9k123.0M687](/packages/barryvdh-laravel-ide-helper)[orchestra/canvas Code Generators for Laravel Applications and Packages 20917.2M158](/packages/orchestra-canvas)[illuminate/broadcasting The Illuminate Broadcasting package. 7126.5M178](/packages/illuminate-broadcasting)[laravie/serialize-queries Serializable Laravel Query Builder 707.1M4](/packages/laravie-serialize-queries)[flarum/core Delightfully simple forum software. 211.3M1.9k](/packages/flarum-core)[kirschbaum-development/commentions A package to allow you to create comments, tag users and more 12369.2k](/packages/kirschbaum-development-commentions) PHPackages Β© 2026 [Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)