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[Utility & Helpers](/categories/utility) 4. / 5. aligent/orocrm-livechat-bundle AbandonedArchivedLibrary[Utility & Helpers](/categories/utility) aligent/orocrm-livechat-bundle ============================== LiveChat Activity Bundle 1.1.0(8y ago)381OSL-3.0PHPPHP >=7.0 Since Jul 19Pushed 8y ago8 watchersCompare [ Source](https://github.com/aligent/orocrm-livechat-bundle)[ Packagist](https://packagist.org/packages/aligent/orocrm-livechat-bundle)[ Docs](https://github.com/aligent/orocrm-livechat-bundle)[ RSS](/packages/aligent-orocrm-livechat-bundle/feed)WikiDiscussions master Synced 3d ago READMEChangelog (1)Dependencies (1)Versions (4)Used By (0) Aligent LiveChat Integration Bundle for OroCRM ============================================== [](#aligent-livechat-integration-bundle-for-orocrm) Facts ----- [](#facts) - version: 1.1.0 - composer name: aligent/orocrm-livechat-bundle Description ----------- [](#description) This bundle provides an OroCRM integration for the chat service provided by Live Chat Inc. When a customer intiiates a chat, this bundle can process the chat\_start webhook and provide Oro Contact information for the LiveChat interface. On chat\_ended webhook we capture the chat transcript and save it to OroCRM associating it with the relevant contact. Once installed and configured, the following changes will be visible to the end user: - In the LiveChat interface, an Agent will see additional customer information in the sidebar (with an Oro icon) when a customer with an existing OroCRM contact initiates a chat. - In OroCRM you'll see a new option "Chat Transcripts" under the "Activities" menu. This can be used to view past chat transcripts. - The Activities feed for a contact will include their live chat transcripts. If a customer without an existing contact in OroCRM initiates a live chat, the transcript will still be recorded in OroCRM, but a contact record will not be created. Installation Instructions ------------------------- [](#installation-instructions) 1. Install this module via Composer ``` composer require aligent/orocrm-livechat-bundle ``` 2. Clear cache and run migrations ``` php app/console cache:clear --env=prod php app/console oro:migration:load --force --env=prod ``` 3. Set a username and password for the webhook via the Oro System Configuration. Go to "System" then "Configuration". Select "Live Chat Configuration" under "General Setup". Enter a user name and password (note these settings for later) and click "Save". 4. Log into your LiveChat web interface. Go to "Settings" (gear icon in top right), then "Integrations", and select "Webhooks", 1. Create a webhook for the "chat\_started" event (leave all options ticked) using the following URL: [https://livechatinc:\[PasswordYouSetInStep2\]@\[YourDomainHere\]/livechatinc/webhook/chatStart](https://livechatinc:%5BPasswordYouSetInStep2%5D@%5BYourDomainHere%5D/livechatinc/webhook/chatStart) 2. Create a webhook for the "chat\_ended" event (leave all options ticked) using the following URL: [https://livechatinc:\[PasswordYouSetInStep2\]@\[YourDomainHere\]/livechatinc/webhook/chatEnd](https://livechatinc:%5BPasswordYouSetInStep2%5D@%5BYourDomainHere%5D/livechatinc/webhook/chatEnd) Support ------- [](#support) If you have any issues with this bundle, please create a [pull request](https://github.com/aligent/orocrm-livechat-bundle/pulls) with a failing test that demonstrates the problem you've found. If you're really stuck, feel free to open [GitHub issue](https://github.com/aligent/orocrm-livechat-bundle/issues). Contribution ------------ [](#contribution) Any contribution is highly appreciated. The best way to contribute code is to open a [pull request on GitHub](https://help.github.com/articles/using-pull-requests). Developer --------- [](#developer) Jim O'Halloran Licence ------- [](#licence) [OSL - Open Software Licence 3.0](http://opensource.org/licenses/osl-3.0.php) Copyright --------- [](#copyright) (c) 2017 Aligent Consulting ### Health Score 28 — LowBetter than 54% of packages Maintenance20 Infrequent updates — may be unmaintained Popularity9 Limited adoption so far Community13 Small or concentrated contributor base Maturity60 Established project with proven stability Bus Factor1 Top contributor holds 92.9% of commits — single point of failure How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** — Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Every ~48 days Total 3 Last Release 3126d ago ### Community Maintainers ![](https://www.gravatar.com/avatar/d2562970d9b77564454ead1236c1db5ddedb44198bb00925b614418c4105f541?d=identicon)[aligent](/maintainers/aligent) --- Top Contributors [![aligentjim](https://avatars.githubusercontent.com/u/1243412?v=4)](https://github.com/aligentjim "aligentjim (39 commits)")[![AdamJHall](https://avatars.githubusercontent.com/u/7251527?v=4)](https://github.com/AdamJHall "AdamJHall (3 commits)") --- Tags livechatorocrmsymfonyOROOroCrmlivechat ### Embed Badge ![Health badge](/badges/aligent-orocrm-livechat-bundle/health.svg) ``` [![Health](https://phpackages.com/badges/aligent-orocrm-livechat-bundle/health.svg)](https://phpackages.com/packages/aligent-orocrm-livechat-bundle) ``` ### Alternatives [ys-tools/default-theme-configuration-bundle OroCommerce Default Theme Configuration Bundle 124.2k](/packages/ys-tools-default-theme-configuration-bundle) PHPackages © 2026 [Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)