PHPackages a2zwebltd/laravel-customer-support - PHPackages - PHPackages [Skip to content](#main-content)[PHPackages](/)[Directory](/)[Categories](/categories)[Trending](/trending)[Leaderboard](/leaderboard)[Changelog](/changelog)[Analyze](/analyze)[Collections](/collections)[Log in](/login)[Sign up](/register) 1. [Directory](/) 2. / 3. [Utility & Helpers](/categories/utility) 4. / 5. a2zwebltd/laravel-customer-support ActiveLibrary[Utility & Helpers](/categories/utility) a2zwebltd/laravel-customer-support ================================== A portable Laravel customer support / helpdesk engine — tickets, threaded replies, attachments, SLA tracking, mail notifications, Livewire UI, and Nova admin. v1.0.3(2mo ago)072↓73.3%MITPHPPHP ^8.2 Since Apr 26Pushed 1mo agoCompare [ Source](https://github.com/a2zwebltd/laravel-customer-support)[ Packagist](https://packagist.org/packages/a2zwebltd/laravel-customer-support)[ Docs](https://github.com/a2zwebltd/laravel-customer-support)[ RSS](/packages/a2zwebltd-laravel-customer-support/feed)WikiDiscussions main Synced 3w ago READMEChangelog (4)Dependencies (7)Versions (5)Used By (0) Laravel Customer Support ======================== [](#laravel-customer-support) [![Packagist Version](https://camo.githubusercontent.com/32720d79fa47ea0cc8d763e35d2bfd51f14119f85d62606f9ce43b45ea706e3a/68747470733a2f2f696d672e736869656c64732e696f2f7061636b61676973742f762f61327a7765626c74642f6c61726176656c2d637573746f6d65722d737570706f72742e737667)](https://packagist.org/packages/a2zwebltd/laravel-customer-support)[![Downloads](https://camo.githubusercontent.com/14a9b95114d0271515a8eb5d164b24332004a3e955c85539f852104a37c60f65/68747470733a2f2f696d672e736869656c64732e696f2f7061636b61676973742f64742f61327a7765626c74642f6c61726176656c2d637573746f6d65722d737570706f72742e737667)](https://packagist.org/packages/a2zwebltd/laravel-customer-support)[![License](https://camo.githubusercontent.com/c44fa58086ca621064b381ea1647247a4c3eeef3c8999276ba4b4f0e38f960eb/68747470733a2f2f696d672e736869656c64732e696f2f7061636b61676973742f6c2f61327a7765626c74642f6c61726176656c2d637573746f6d65722d737570706f72742e737667)](LICENSE) A portable Laravel customer-support / helpdesk engine — tickets with threaded replies, attachments, internal notes, agent assignment, SLA tracking, mail notifications, a Livewire + Flux UI, and Nova admin resources. Designed to drop into any Laravel app with minimal wiring while remaining fully customisable. Screenshots ----------- [](#screenshots) Agent dashboardNew ticket[![Agent dashboard](https://raw.githubusercontent.com/a2zwebltd/laravel-customer-support/refs/heads/main/screenshots/agent-dashboard.png)](https://raw.githubusercontent.com/a2zwebltd/laravel-customer-support/refs/heads/main/screenshots/agent-dashboard.png)[![New ticket](https://raw.githubusercontent.com/a2zwebltd/laravel-customer-support/refs/heads/main/screenshots/new-ticket.png)](https://raw.githubusercontent.com/a2zwebltd/laravel-customer-support/refs/heads/main/screenshots/new-ticket.png)Ticket detailsNova admin[![Ticket details](https://raw.githubusercontent.com/a2zwebltd/laravel-customer-support/refs/heads/main/screenshots/ticket-details.png)](https://raw.githubusercontent.com/a2zwebltd/laravel-customer-support/refs/heads/main/screenshots/ticket-details.png)[![Nova details](https://raw.githubusercontent.com/a2zwebltd/laravel-customer-support/refs/heads/main/screenshots/nova-details.png)](https://raw.githubusercontent.com/a2zwebltd/laravel-customer-support/refs/heads/main/screenshots/nova-details.png)Requirements ------------ [](#requirements) - PHP 8.2+ - Laravel 11 / 12 / 13 - `livewire/livewire` ^3 or ^4 (for the bundled UI) - `livewire/flux` ^2 (recommended — Blade templates use Flux components) - `spatie/laravel-medialibrary` ^11 (attachments) - `laravel/nova` ^5 (optional — auto-registers Nova resources when present) Installation ------------ [](#installation) ``` composer require a2zwebltd/laravel-customer-support php artisan migrate php artisan vendor:publish --tag=customer-support-config # optional ``` Add the trait to your `User` model: ``` use A2ZWeb\CustomerSupport\Concerns\HasSupportTickets; class User extends Authenticatable implements HasMedia { use HasSupportTickets; } ``` Define the agent gate in `AppServiceProvider::boot()`: ``` Gate::define('manage-support-tickets', fn (User $user) => $user->is_admin); ``` Features -------- [](#features) - Ticket statuses: Open, Pending, In Progress, Awaiting Customer, Resolved, Closed - Priorities: Low / Normal / High / Urgent — each with configurable SLA hours - Configurable categories - Threaded replies (`SupportTicketMessage`) - Internal notes (visible only to agents) - Attachments via `spatie/laravel-medialibrary` (on tickets and messages) - Agent assignment with `assigned_to` - SLA timer (`due_at`) + `EscalateOverdueTickets` console command for cron escalation - Mail notifications: created / replied / status-changed / resolved (markdown, queueable) - Domain events: `TicketCreated`, `TicketReplied`, `TicketStatusChanged`, `TicketAssigned` - Policies on ticket + message resources - Livewire + Flux UI (teal accent, dark-mode aware) - Nova resources auto-registered when Nova is installed Routes ------ [](#routes) MethodURINameGET`/support``support.index`GET`/support/new``support.create`GET`/support/{ticket}``support.show`GET`/support/admin``support.admin.dashboard`(Prefix and middleware configurable in `config/customer-support.php`.) Configuration ------------- [](#configuration) See `config/customer-support.php`. Highlights: `user_model`, `routes`, `admin_gate`, `categories`, `sla_hours`, `mail.admin_recipients`, `attachments`, `theme.accent`. Cron ---- [](#cron) ``` // routes/console.php use Illuminate\Support\Facades\Schedule; Schedule::command('support:escalate-overdue')->hourly(); ``` Testing ------- [](#testing) ``` composer test ``` --- Security Vulnerabilities ------------------------ [](#security-vulnerabilities) If you discover a security vulnerability, please report it responsibly through private communication with the maintainers. --- License ------- [](#license) The MIT License (MIT). Please see [License File](LICENSE) for more information. Credits ------- [](#credits) Developed and maintained by the **A2Z WEB** crew: - [Dawid Makowski](https://github.com/makowskid) - Website: - GitHub: ### Health Score 42 — FairBetter than 88% of packages Maintenance91 Actively maintained with recent releases Popularity12 Limited adoption so far Community6 Small or concentrated contributor base Maturity49 Maturing project, gaining track record Bus Factor1 Top contributor holds 100% of commits — single point of failure How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window. **Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores. **Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement. **Maturity (30%)** — Project age, version count, PHP version support, and release stability. ### Release Activity Cadence Every ~10 days Total 4 Last Release 60d ago ### Community Maintainers ![](https://www.gravatar.com/avatar/2b500dd3d9b470b50b1ed911cd24a6fdcce51dd97dceb4f97879f727a14495a8?d=identicon)[dawid-makowski](/maintainers/dawid-makowski) --- Top Contributors [![makowskid](https://avatars.githubusercontent.com/u/6271194?v=4)](https://github.com/makowskid "makowskid (7 commits)") --- Tags customer-supportcustomer-support-automationhelpdesk-systemhelpdesk-ticketinglaravellaravel-novalaravel-nova-packagelaravel-packageslaravel-ticketslaravelfluxlivewiresupportnovaticketshelpdeskcustomer-support ### Code Quality TestsPest Code StyleLaravel Pint ### Embed Badge ![Health badge](/badges/a2zwebltd-laravel-customer-support/health.svg) ``` [![Health](https://phpackages.com/badges/a2zwebltd-laravel-customer-support/health.svg)](https://phpackages.com/packages/a2zwebltd-laravel-customer-support) ``` ### Alternatives [ebess/advanced-nova-media-library Laravel Nova tools for managing the Spatie media library. 6163.5M22](/packages/ebess-advanced-nova-media-library)[nasirkhan/laravel-starter A CMS like modular Laravel starter project. 1.4k2.7k](/packages/nasirkhan-laravel-starter)[markwalet/nova-modal-response A Laravel Nova asset for Modal responses on an action. 17878.9k](/packages/markwalet-nova-modal-response)[escalated-dev/escalated-laravel An embeddable support ticket system for Laravel applications 264.2k3](/packages/escalated-dev-escalated-laravel)[tomshaw/electricgrid A feature-rich Livewire package designed for projects that require dynamic, interactive data tables. 119.4k](/packages/tomshaw-electricgrid)[binshops/laravel-ticket A simple ticketing system for Laravel 5.1 – 5.8 and 6.\* - 7.\* - 8.\* - 9.\* - 10.\* -which integrates smoothly with Laravel default users and auth system 261.1k](/packages/binshops-laravel-ticket) PHPackages © 2026 [Directory](/)[Categories](/categories)[Trending](/trending)[Changelog](/changelog)[Analyze](/analyze)