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a2zwebltd/laravel-customer-support
==================================

A portable Laravel customer support / helpdesk engine — tickets, threaded replies, attachments, SLA tracking, mail notifications, Livewire UI, and Nova admin.

v1.0.3(2w ago)132↓75%MITPHPPHP ^8.2

Since Apr 26Pushed 2w agoCompare

[ Source](https://github.com/a2zwebltd/laravel-customer-support)[ Packagist](https://packagist.org/packages/a2zwebltd/laravel-customer-support)[ Docs](https://github.com/a2zwebltd/laravel-customer-support)[ RSS](/packages/a2zwebltd-laravel-customer-support/feed)WikiDiscussions main Synced 1w ago

READMEChangelog (4)Dependencies (7)Versions (5)Used By (0)

Laravel Customer Support
========================

[](#laravel-customer-support)

A portable Laravel customer-support / helpdesk engine — tickets with threaded replies, attachments, internal notes, agent assignment, SLA tracking, mail notifications, a Livewire + Flux UI, and Nova admin resources.

Designed to drop into any Laravel app with minimal wiring while remaining fully customisable.

Requirements
------------

[](#requirements)

- PHP 8.2+
- Laravel 11 / 12 / 13
- `livewire/livewire` ^3 or ^4 (for the bundled UI)
- `livewire/flux` ^2 (recommended — Blade templates use Flux components)
- `spatie/laravel-medialibrary` ^11 (attachments)
- `laravel/nova` ^5 (optional — auto-registers Nova resources when present)

Installation
------------

[](#installation)

```
composer require a2zwebltd/laravel-customer-support
php artisan migrate
php artisan vendor:publish --tag=customer-support-config   # optional
```

Add the trait to your `User` model:

```
use A2ZWeb\CustomerSupport\Concerns\HasSupportTickets;

class User extends Authenticatable implements HasMedia
{
    use HasSupportTickets;
}
```

Define the agent gate in `AppServiceProvider::boot()`:

```
Gate::define('manage-support-tickets', fn (User $user) => $user->is_admin);
```

Features
--------

[](#features)

- Ticket statuses: Open, Pending, In Progress, Awaiting Customer, Resolved, Closed
- Priorities: Low / Normal / High / Urgent — each with configurable SLA hours
- Configurable categories
- Threaded replies (`SupportTicketMessage`)
- Internal notes (visible only to agents)
- Attachments via `spatie/laravel-medialibrary` (on tickets and messages)
- Agent assignment with `assigned_to`
- SLA timer (`due_at`) + `EscalateOverdueTickets` console command for cron escalation
- Mail notifications: created / replied / status-changed / resolved (markdown, queueable)
- Domain events: `TicketCreated`, `TicketReplied`, `TicketStatusChanged`, `TicketAssigned`
- Policies on ticket + message resources
- Livewire + Flux UI (teal accent, dark-mode aware)
- Nova resources auto-registered when Nova is installed

Routes
------

[](#routes)

MethodURINameGET`/support``support.index`GET`/support/new``support.create`GET`/support/{ticket}``support.show`GET`/support/admin``support.admin.dashboard`(Prefix and middleware configurable in `config/customer-support.php`.)

Configuration
-------------

[](#configuration)

See `config/customer-support.php`. Highlights: `user_model`, `routes`, `admin_gate`, `categories`, `sla_hours`, `mail.admin_recipients`, `attachments`, `theme.accent`.

Cron
----

[](#cron)

```
// routes/console.php
use Illuminate\Support\Facades\Schedule;

Schedule::command('support:escalate-overdue')->hourly();
```

Testing
-------

[](#testing)

```
composer test
```

License
-------

[](#license)

MIT — see LICENSE file.

###  Health Score

43

—

FairBetter than 89% of packages

Maintenance97

Actively maintained with recent releases

Popularity12

Limited adoption so far

Community6

Small or concentrated contributor base

Maturity49

Maturing project, gaining track record

 Bus Factor1

Top contributor holds 100% of commits — single point of failure

How is this calculated?**Maintenance (25%)** — Last commit recency, latest release date, and issue-to-star ratio. Uses a 2-year decay window.

**Popularity (30%)** — Total and monthly downloads, GitHub stars, and forks. Logarithmic scaling prevents top-heavy scores.

**Community (15%)** — Contributors, dependents, forks, watchers, and maintainers. Measures real ecosystem engagement.

**Maturity (30%)** — Project age, version count, PHP version support, and release stability.

###  Release Activity

Cadence

Every ~10 days

Total

4

Last Release

15d ago

### Community

Maintainers

![](https://www.gravatar.com/avatar/2b500dd3d9b470b50b1ed911cd24a6fdcce51dd97dceb4f97879f727a14495a8?d=identicon)[dawid-makowski](/maintainers/dawid-makowski)

---

Top Contributors

[![makowskid](https://avatars.githubusercontent.com/u/6271194?v=4)](https://github.com/makowskid "makowskid (5 commits)")

---

Tags

laravelfluxlivewiresupportnovaticketshelpdeskcustomer-support

###  Code Quality

TestsPest

Code StyleLaravel Pint

### Embed Badge

![Health badge](/badges/a2zwebltd-laravel-customer-support/health.svg)

```
[![Health](https://phpackages.com/badges/a2zwebltd-laravel-customer-support/health.svg)](https://phpackages.com/packages/a2zwebltd-laravel-customer-support)
```

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